A Great Dealer Service Experience

Discussion in 'Gen 2 Prius Main Forum' started by mrblaise, Oct 11, 2008.

  1. mrblaise

    mrblaise Go Lakers!!

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    I woke up this morning to find that my passenger side front tire was flat. So, I jacked up the car and put on the spare. I work in Los Angeles and tat's about 65 miles from my home. The mini-spare tire didn't make me feel that safe on the freeway so I drove to where I bought my car, Toyota of Oxnard. They looked at the tire, determined that I had caught a nail, fixed it and mounted it ... all for free!!! While they were doing the service I watched CNN on a big screen TV in the customer area and helped myself to gourmet coffee and fresh baked cookies before driving off to work. From Day 1, this dealer has been great!!!
     
  2. Rotorhead

    Rotorhead New Member

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    I had a similar experience with my dealer, Metro Toyota of Kalamazoo. A free tire repair, good coffee and warm cookies. Not only that, the first oil change was free. This is a breath of fresh air after many years of staying away from dealership service departments.

    Mike
     
  3. lefat1

    lefat1 Fat Member

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    dont hold your breath. my neighbor is a service writer for a major dealer. he gets paid commission only as most service writers do. unbelievable some of the things he is trained to do for the bottom line..
     
  4. galaxee

    galaxee mostly benevolent

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    very nice. standard charge to fix a flat here is $24/tire, i felt pretty ripped.
     
  5. ibmindless

    ibmindless Member

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    C'mon, spill your guts! Tell us some of the sordid things he's done. Remember the expose's years ago when news reporters/investigators found underhanded tactics used by major auto repair chains?

    Bottom line, it's all about the bottom line.
     
  6. xsmatt81

    xsmatt81 non-AARP Member

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    Desert Toyota here in vegas is good. I have had great service most of the time.
     
  7. rigormortis

    rigormortis Active Member

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    americas tire company (aka discount tire) will also patch tires for free even if you didn't buy it there
     
  8. galaxee

    galaxee mostly benevolent

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    :rolleyes:

    yes, there are no individuals in the automotive service industry who hold themselves to any type of ethical standard whatsoever.
     
  9. mrblaise

    mrblaise Go Lakers!!

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    Nods ... That's the same kind of nonsensical mindset we lawyers have to deal with as well. It makes about as much sense as saying that all Italians are in the mafia.

     
  10. lefat1

    lefat1 Fat Member

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    shhhh
     
  11. lenjack

    lenjack Active Member

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    I get the same type of treatment from Rahal Toyota in Mechanicsburg PA.
     
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