Any advice on service-- starting issue?

how many miles on her?

if by 'doesn't start' you mean it can't make ready, it is either a faulty brake switch, or a 12v problem. if it is a wiring issue from the camera, you need to chase that down.

i would tell him no, for now. prius plugs usually look almost new at 100k. every dealer tells their customers the water pump is leaking.

funny how the aftermarket warranties never cover anything

 

Tell him to get your car back together and roll it outside, and get it away from that guy as fast as possible.

I don't think those are pictures of parts from your car.

 

It might be pictures of a Toyota water pump, but not a Prius water pump.

 

And I'm pretty sure NGK doesn't make a plug that fits the 2013 Prius c. The car was (probably) born with Denso IK16TTs, not NGK IFR6A.

 

IFR5A11T is an NGK number for the Gen 2 Prius.

 

i was thinking the same thing, they texted pictures of old parts from someone else's car. thieves!

 

I hope you got your car out of there! They are not mechanics they are thieves, those pictures are not from a Prius. Your starting issue must be a bad 12v battery. BTW, Prius spark plugs last more than 100,000mi.