Apple......the new GM?

Discussion in 'Fred's House of Pancakes' started by ETC(SS), Nov 11, 2019.

  1. ETC(SS)

    ETC(SS) The other One Percenter.....

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    My relationship with Apple is complicated.....much like my 10-year fling with Priuses, and thusly I was quite surprised a few months back when I bought a for-real, defective Apple Watch.
    Fortunately, that store which will remain unnamed, has an iron-clad return policy, and I returned it for a full refund, buying a new Apple watch which has performed flawlessly....at least for a few months.

    Fast forward to last month.....

    I bought my very first ever, almost current generation iPhone XR from the Apple store only to struggle with connectivity issues for the last month or so.
    It turns out that this is not an uncommon problem with the XRs and I'm hearing strange tales about Intel based modems and software glitches.

    I've used Droids and iPhones side by side for almost a decade now, and although I've often and loudly lamented Apple for it's many faults, I've (*almost) always lauded them grudgingly for 2 things:
    1. Respect for privacy
    2. Build Quality

    Is it POSSIBLE that I got back-to-back defective Apple products??!!
    What goes on here?

    Unfortunately....due to my own idiocy I did not return this phone for a full and fast refund during my first 14 days of ownership, so now Apple and I are stuck with each other....at least while I suss this out.

    I have 27 days to buy AppleCare for this boat anchor (after which I may back over it with my Prius and send them the pieces!!)


    Meanwhile......
    We will now, together, explore another aspect for which the Apples are well regarded:
    Customer Service!!!
    .....if you're looking to put a new iPhone in the stocking this Christmas?



    Shop wisely......;)

    [​IMG]
    You’ll call us when you’re ready.
    Call Apple Support:

    1-800-MY-IPHONE
    7:00 a.m. to 10:00 p.m. Central
    When you’re ready, call the phone number above during business hours and refer to your Case ID for faster support.
    Case ID:100xxxxxxxxx
     
    #1 ETC(SS), Nov 11, 2019
    Last edited: Nov 11, 2019
  2. KennyGS

    KennyGS Senior Member

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    I'm sorry you're having a bad experience with Apple. I've been a long time customer, who owns/owned practically every product they offer, and my experiences have been very good throughout. My current phone is an X, which I will replace when there are enough new features or meaningful and improved technology to justify it.

    Good luck with your issues.
     
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  3. frodoz737

    frodoz737 Top Wrench

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    FWIW...my job and lifestyle requires I have a "rugged" phone, regardless who who makes it, the OS or carrier. In progression my last 3 were Casio GZone flip and smart and when the last gave up it's ghost I switched to a CAT. For reference, the last made it so long I went from android 4.1 to 8.1. Based on MY rugged tests and usage...the current CAT S48C will probably last another 8-9 years before I buy another. They cover all carriers, GSM. CDMA, 4G, no crapware...and it cost what your Apple did ETC(SS). YMMV ;)

    Cat phones: Rugged Phones
     
    #3 frodoz737, Nov 11, 2019
    Last edited: Nov 11, 2019
  4. bisco

    bisco cookie crumbler

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    more like apple is the new toyota
     
  5. ETC(SS)

    ETC(SS) The other One Percenter.....

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    Update (day 1)

    I'm still gathering courage for my verbal with tech support, but I did a little research about this Qualcomm versus Intel modem rumor.
    My work phone has proven to be VERY reliable and very sensitive in marginal cellular coverage.
    It's a 7+ (MN522LL/A) and if I'm transliterating everything correctly it's an A1778 model - with the allegedly inferior Intel modem.
    So much for internet wisdom....

    I think I read once where the 7+ were one of the most reliable phones for hauling down weak cellular signals, and I can unreservedly recommend my work phone for anyone who is interested in a good (if very large and outdated) phone.

    End of shift approaches.
    I wish Apple did tech support by chat instead of voice.

    Typing doesn't have a thick OUTCONUS accent.....;)
     
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  6. bisco

    bisco cookie crumbler

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    agreed. i like chat, but the one time i did call support, they were good.
     
  7. frodoz737

    frodoz737 Top Wrench

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    What's better? Not needing support.
     
  8. ETC(SS)

    ETC(SS) The other One Percenter.....

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    Update (day 2)
    OK.....

    First call is in the can.
    47 minutes, and I talked to a tech named Michael, apparently located east of the Rockies.

    We did the logical first steps, which is to verify phone is backed up in the cloud, wipe, and set up as a new phone.
    (Grrr!)
    This is to ensure that the trouble isn't ones and zeros that should be zeros and ones (software.)
    ....PITA, but logical first step. I'm also going to replace the SIM card this afternoon.
    One might think that I would get a hook-up from a fellow employee for this, but....nope!
    I get to go to the same store, sign in and deal with the same highly trained salespers...I mean "technicians" that you do.
    NOT looking forward to that, but I do have the advantage of firing them.

    Pro Tip:
    There IS a difference between AT&T authorized retailers and an AT&T company store!!
    Enough for me to drive 20-minutes in my own 21-MPG truck when there is an "Authorized Retailer" within a mile of my office that I can take my company Prius to over lunch.

    Initial takeaways:
    1. Apple did away with their internet chat which means that if you have trouble and need a tech you're going to be chained to a(nother) phone for up to most of an hour.
    2. Don't bother setting up a case file beforehand thinking that when you do call it will go faster, either suck it up and just call them or provide info and have them call you back.
    After giving providing my case file # and the unit's s/n to the tech, I was asked for an IMEI number.
    I asked them why the case file didn't have this info and he admitted that the case file hadn't come up yet.

    So.
    Clock's ticking on whether this is a fix or a fail.
    We'll see.....
     
  9. John321

    John321 Active Member

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    I hope they can help you out.

    Last year our youngest daughter had trouble with her Apple phone 5s. We went to the Apple Store and they were very helpful and resolved her problem right away even though the phone was bought from Consumer Cellular 2nd hand and is an older model.

    I am a retiree and no spring chicken. Talk about a fish out of water I certainly didn't fit the demographic of the other shoppers in the Apple store- I was much older. The Apple Techs did treat us nice and weren't condescending to me.
     
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  10. bisco

    bisco cookie crumbler

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    how do you differentiate between an authorized retailer and company store?
     
  11. Dimitrij

    Dimitrij Active Member

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    In my book, GM and Apple are indeed alike in a certain negative way: both are featured on my immutable list of banned brands, along with Kodak, Epson, most of European car nameplates, and every store that has the word Dollar in its name.

    Sorry, this won't help you with your problem, though ....
     
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  12. Leadfoot J. McCoalroller

    Leadfoot J. McCoalroller Senior Member

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    Apple’s respect for user privacy is the one thing that keeps me going back for more. I’ve had my share of knocks from them too. (Bluetooth hasn’t worked correctly since the day they introduced those $#%# airpods… grrr…)

    Anyway, I hope they get you squared away.
     
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  13. ETC(SS)

    ETC(SS) The other One Percenter.....

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    The sign in front will state that they are an authorized reseller.
    upload_2019-11-13_0-51-7.png

    +1.

    Well....that and grandchildren.
    Dang hard to facetime on a droid.
    They don't work with Apple watches either.....
     
    #13 ETC(SS), Nov 13, 2019
    Last edited: Nov 13, 2019
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  14. ETC(SS)

    ETC(SS) The other One Percenter.....

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    Update (day 2.5)
    I've discovered that my new XR will now not forward calls....this on a phone that goes radio silent asymptomatically.
    Thinking that this pointed towards the carrier, I went to an AT&T store and worked with a store technician who proved that the SIM card works in a working phone.
    She also said that the Xr wasn't one of the most reliable of new phones based on the number of units returned to the store.
    She couldn't recommend the Xs either.

    If anybody out there is wanting to stuff a stocking with an apple I would humbly recommend either an 8 or an 11.
    TIFWIW.
    I'm still not ready to give up on the Apples, although my faith in their build quality has been shaken up quite a bit.

    Back to the phones tomorrow AM.
     
  15. ETC(SS)

    ETC(SS) The other One Percenter.....

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    Day 4.

    OK....
    So I'm a dope.
    The more I thought about call forwarding (a carrier feature) versus connectivity (hardware/software) I became suspicious of the AT&T tech's assertion that my problems are all Apple.
    I gathered my 2 work phones (7+ and 8) and drug my beloved LG Stylo 4 out of the retirement home.
    4 phones. 2 SIM chips.
    I mixed and matched them carefully.
    Very carefully since the powers that be don't like me jamming a company SIM card into a personal device, but hey....science.

    Conclusion:
    The call forwarding is an AT&T thing, and the connectivity is an iPhone XR thing....and I can now prove both....in real time.
    And.....I should have known better.

    SO.....
    Now I get to solve the sim problem with Big Bell and THEN try and convince the Apples that they sold me a lemon.

    (*sigh!)
     
  16. frodoz737

    frodoz737 Top Wrench

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    Good T/S. Now the fun part...fixing both.
     
  17. ETC(SS)

    ETC(SS) The other One Percenter.....

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    OK.
    So.....

    A combination of the second factory reset, scratch reloading my apps and updating to 13.2.3 seems to have had an effect on my connectivity problems.
    Our home phone’s VoIP line has been out for the last week and my XR has been pulling double duty - in 6 counties with spotty cellular coverage and it’s starting to win back my confidence.

    I was really on the fence between an XR and the 11 and while $100 doesn’t seem to be a big diff when you’re already kicking over $600 for a phone, there’s not $100 worth of extra swag in the 11’s ‘future-proofing’ unless you’re a dedicated shutterbug (in which case you need the 11Pro anyway) or a Boomer who trades out phones every 5 years.

    TIFWIW....
     
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