Can’t get a refund for misleading product sold by Prius Chat

Hello, not sure where else to post.

I bought the engine block heater part on the Prius chat store.

ítem description says it’s a Toyota of Canada part. the part that arrived was a generic 3rd party heater, very cheap looking, without the thermal paste either.

have asked for a refund. Nothing. Opened a credit card fraud claim.

irritating to deal with this kind of treatment.

i want my money back