Check Hybrid System- dealer asking for $700

Discussion in 'Prius c Care, Maintenance and Troubleshooting' started by Dania Molina, Jan 10, 2018.

  1. Dania Molina

    Dania Molina New Member

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    I got a used 2014 Prius C on May, 2017 and I had had no real problems with it at all until yesterday when I was trying to turn thw car on to go to work the Check Hybrid System light started flashing and the card would not turn on. So i called the dealer and they sent a tow truck for the car. They inspected it and said that I had driven the car into a "very deep puddle" and water had gotten inside and some cables were malfunctioning. Now they are charging me $700 to get the car back...does this mean that everytime I drive in the rain this is whats gonna cpst me? And why does the warranty not cover it? Does anybody have any idea? I need help i really dont want to pay for driving my car in the rain. Inst that what theyre for? Anyway. Any help would be appreciated. Thanks
     
  2. ztanos

    ztanos All-around Geek!

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    The puddle you'd have had to drive through would have been noticeable... You'd never forget you made the choice to drive through it. There may be cables malfunctioning, but I doubt it's from puddles being driven through.
     
  3. Mendel Leisk

    Mendel Leisk Lapsed Cargo Cultist

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    What's your mileage? If you're still within warranty I think you have a good case. Maybe try a second dealership, and contact corporate Toyota. And let the first place know your intentions, that might change their tune.

    Document all contacts, keep all the paperwork.

    Prius c underside image, the orange conduit has the hybrid cables. Very exposed!

    upload_2018-1-11_8-56-21.png
     
  4. bisco

    bisco cookie crumbler

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    welcome!

    did you drive through one of the mudslide area's?
     
  5. roadrunner

    roadrunner His (blue) and hers (black).

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    IMO you should never have your car towed to a dealer. What does the invoice for $700. say?
     
  6. ILuvMyPriusToo

    ILuvMyPriusToo Active Member

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    That's a crazy place to route the HV! :eek:
     
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  7. Mendel Leisk

    Mendel Leisk Lapsed Cargo Cultist

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    Regular Prius also has cables underneath, but behind continuous plastic panels.
     
  8. bisco

    bisco cookie crumbler

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    probably doesn't matter where the wires are in a tidal wave.
     
  9. Dania Molina

    Dania Molina New Member

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    Thanks you for replying and yes. Youre right. I made the choice to drive my car in the rain. Theres always gonna be puddles. I
    Exactly. Plus, the rains wasnt even that heavy and there werent any HUGE puddles that could cause that much trouble. Thank you!
     
  10. Dania Molina

    Dania Molina New Member

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    The milage is around 35,000 and thank you. I will do that for sure.
     
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  11. Dania Molina

    Dania Molina New Member

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    Thanks for replying. And no. We are far from those areas
     
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  12. Dania Molina

    Dania Molina New Member

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    We thought towing the car to the dealer was the best choice since they had just done the check up last friday and we thought they would cover any repairs, but i guess we made the wrong decision. :(
     
  13. Montgomery

    Montgomery Senior Member

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    Find out where the leak is. Seems rather odd that your driving condition caused such a major issue. The bottom of the car has to have been built to be water proof. I find it hard to believe that you drove through water and it caused a short. However, if a prior owner ran over something that pierced or cracked the plastic covering the wiring, then, a water issue would make sense.
     
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  14. ILuvMyPriusToo

    ILuvMyPriusToo Active Member

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    +2. Knowing exactly what that $700 charge is for, and what your warranties are on the car, is important. For example, a physical breach of that orange conduit (from you or the previous owner driving over something) vs. a seal leak (which might be damage but also might be a materials defect) is important for any warranty claim.
     
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  15. JimN

    JimN Let the games begin!

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