Clicking Sound on Regen Braking

Discussion in 'Gen 4 Prius Care, Maintenance and Troubleshooting' started by Notquiterite, Feb 17, 2017.

  1. robsnyder20

    robsnyder20 Active Member

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    Ok Great news, car is finally fixed and here's what they did to fix mine:

    They first off said they heard the noise coming from the right axle and replaced the right axle shaft assembly (passenger side). Excitedly I jumped in my car and was driving it back home after the repair and guess what, the noise was still apparent. I made a brand new recording and let my service advisor as well as their tech who just replaced it hear it, took him on test drive # 2 and then he said he's ordering the other side and replacing that as well. Now that the drivers side has been replaced, the noise is now all gone! Here are the youtube videos showing the difference.

    Not fixed:


    Fixed:
     

    Attached Files:

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  2. RCO

    RCO Senior Member

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    So glad your problem is resolved. My problem is I couldn't hear any real difference between the two recordings, so let's put that down to my inferior ear trumpets!
     
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  3. snipercoder

    snipercoder Member

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    Just wondering what dealer did you go to? I don't want to go to a dealer that have no idea of the issue and start swapping parts here and there and find out some of the parts were not the cause of the issue.
     
  4. robsnyder20

    robsnyder20 Active Member

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    I went to Palm toyota in Punta Gorda, FL. I would take in the invoice and make a recording just like I did off your cell phone (the quieter the street and road surface the better). If you can do it next to a long concrete building or bridge, that would be even better so it echos or ricochets the sound. Mine started at around 6K and the first two times I took it in the dealership, they said its normal. Took it to dealership #2 where I bought it and their prius guy said its normal. Got the original recording that I posted some time ago recorded at 4AM and showed them it and they took a new prius out for a spin and no noise in the new one.
     
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  5. Notquiterite

    Notquiterite Junior Member

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    Just wanted to report, my car was fixed a while back and the issue was resolved. Now the problem has returned :( Car is out of warranty too. If it's not a safety issue, I may just leave it the way it is.
     
  6. RCO

    RCO Senior Member

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    Your profile suggests you have a 2016 model, so your warranty should still be valid. Even if it it's not, they obviously didn't 'fix' it the first time, or else it was an unsatisfactory repair. Presumably the dealer has detected your claim and if so, you should escalate the fault to Toyota USA. @Prius Team is their official monitoring member, but his handle didn't register for me then. Hope that's not an omen!
     
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  7. Notquiterite

    Notquiterite Junior Member

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    Yes normally it would still be valid, but unfortunately I've put almost 55k miles on my 2016 already :p The problem was fixed after the repair and was fine for several months. Just recently I noticed that the issue returned.
     
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  8. RCO

    RCO Senior Member

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    I'm unsure how that invalidates your warranty, but if the repair was not carried out to a satisfactory standard because the fault came back again, then you would have an argument with the workshop. Ideally, I would want a copy of the worksheet involved in the repair shooting exactly what they had done and come back here to get suitable alternative for you to proceed. If they replaced a part, the new post should have its own warranty. Do not be afraid to write/phone Toyota USA if you are fobbed off! (y)
     
    #88 RCO, Nov 14, 2017 at 11:19 AM
    Last edited: Nov 14, 2017 at 11:36 AM
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  9. pilotgrrl

    pilotgrrl Active Member

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    RCO makes a good point. If the same problem has returned, it wasn't fixed correctly the first time. If the stealership gives you grief about it, Toyota North America needs to know. And you may need to go to another dealer who is more cooperative.

    Illegitimi non carbororundum, (don't let the bastards wear you down) as my mother used to say.

    Posted via the PriusChat mobile app.
     
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  10. RCO

    RCO Senior Member

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    Yeah, thanks. Sorry about my illogical autocorrect typos, but I've edited them now. See, I'm not a total idiot
    tho I'm bound to get there if I keep up with the regular practice lessons!
     
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  11. Notquiterite

    Notquiterite Junior Member

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    That's a valid point, I was just basing it off the manufacturer's warranty. I will definitely bring it back and see what they can do about it. I just hope they don't bring up the fact about my mileage and make me pay out of pocket. We will see. Thanks! Will keep you guys updated for when I go through the process.
     
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  12. RCO

    RCO Senior Member

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    Perhaps if they refuse to play the game fair, you could ask them for a deadlock letter.
     
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  13. snipercoder

    snipercoder Member

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    Since the drive axle is part of the drivetrain, drivetrain warranty last up to 60,000 miles. You still of 5,000 miles left to go until this warranty is up.
     
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