Cracked screen on middle console

Discussion in 'Prime Main Forum (2017-Current)' started by docmur22, Feb 18, 2019.

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  1. docmur22

    docmur22 New Member

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    Hey Guys

    I have a 2018 Prius Prime Advanced and Yesterday (2/17/2019) the screen on the console unit (the large tablet) , shattered. I've been having issues with the console since September, with it not responding, phantom clicks, and lockups. Toyota has replaced the entire console twice and had it out / apart numerous times to try and fix the issues.

    A couple months ago I got my car back from the dealership after their forth or fifth attempt to fix the issue and it was fine until yesterday (2/17/2019). I had finished vacuuming the car and giving it a generally cleaning. I turned it on, and noticed the screen wasn't responding to touch, so I pressed the menu button and tried to press settings. The first and second click didn't respond, so I tried to press it one more time and the screen shattered.

    Has anyone ran into this issue? You can clearly see the thumb print where it cracked. I tried to call the dealership right away but they were closed and today is Family Day, so they're not open again, the problem is that over the last two days, the screen has continued to crack, leaving it looking as if I punched it or something, when that's not the case. Has anyone got the screen fixed in warranty?

    I've attached a picture I took when I was on the phone with Toyota Canada, just to make sure I have a documented image of it, just after the issue happened.

    Thanks
    Docmur
     

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  2. schja01

    schja01 One of very few in Chicagoland

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    Does Canada or your Province have the equivalent of the Lemon Law we have here in the states? With 5 attempts to fix an issue being unsuccessful a full replacement of the car could be warranted.
    Go here and scroll down a bit:
    Lemon law - Wikipedia
     
  3. docmur22

    docmur22 New Member

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    We don't, but after dealing with the dealership for hours and getting in contact with Toyota Canada, they're going to replace the screen under warranty, due to the age of vehicle being under 1 year.
     
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  4. Salamander_King

    Salamander_King Senior Member

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    Wow, first time seeing expensive (>$4000 usd) screen broken. I sure hope Toyota Canada will be listening to your repeated complaints and have it fixed for free. I generally ignore the screen, but have not had much problem with touch sensor on the screens.

    That said, it is a "touch screen" after all. You are not supposed to press it. But I can totally understand your frustration. Let us know how it goes with your dealer.
     
  5. docmur22

    docmur22 New Member

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    This morning the quote was 13k CAD which is ~9.8k USD, I'm going to call them in a bit and checkup, as I've been told it was being covered.
     
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  6. Tideland Prius

    Tideland Prius Moderator of the North
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    That must include labour and taxes. :eek:
     
  7. docmur22

    docmur22 New Member

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    It does, but it's still an insane bill for an issue that is clearly the screen malfunctioning, luckily the picture shows that the damage is obviously a fluke.
     
  8. bisco

    bisco cookie crumbler

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    And a three month vacation some place warm ;)
     
  9. EyePrime

    EyePrime Active Member

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    Ummm, I thought the screen was like plastic, not glass? or is that the 7.0'' screen that feels kinda like plastic. And do you think maybe its beacause of the cold we have been experiencing?
     
  10. Mendel Leisk

    Mendel Leisk Sunday driver DIY’r

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    Maybe the day is not far off: a cracked touchscreen will total the car? Our 2010 Canadian Touring has nada, I like it that way. Well, it has those little LCD displays, for heat/vent mode and fan speed, I hate those. And further a row of uniform, indistinguisable-without-looking h/v buttons. Not too thrilled with them either.

    Would crawl across a room strewn with broken glass, for a dash with nothing but simple, tactile ergonomic controls.
     
    #10 Mendel Leisk, Feb 19, 2019
    Last edited: Feb 20, 2019
  11. Tideland Prius

    Tideland Prius Moderator of the North
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    Oh I don't disagree. $4k was already bad enough (that's before labour and taxes for the 7" MFD).
     
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  12. schja01

    schja01 One of very few in Chicagoland

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    How many times have I told you "take the pea shooter away from the kid in the back seat".
    :)
     
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  13. SteveMucc

    SteveMucc Active Member

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    he better be careful or he's going to shoot his eye out
     
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  14. geguia

    geguia Active Member

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    'Youre pressing it wrong.' steve jobs
     
  15. ems2158

    ems2158 Active Member

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    Are you sure you didn't punch it? I felt like punching my screen a few times after trying voice recognition and getting ridiculously wrong results.
     
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