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Dealer Charge- New One to Me

Discussion in 'Gen 1 Prius Plug-in 2012-2015' started by rogerv, Aug 12, 2012.

  1. rogerv

    rogerv Senior Member

    Joined:
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    Location:
    Simi Valley, California
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    I took an elderly friend's Matrix for service at North Hollywood Toyota last week, and later noticed a charge of $3.99 for "shredding documents that might contribute to identity theft" (or words to that effect.) This was on top of a $49+ charge for an oil (non-synthetic) and filter change. Included with the invoice was a coupon for $10 off the next oil change. This is for a car purchased new from their dealership! They already charge for "disposal of hazardous materials" etc. When do these things become a part of the cost of doing business, and not added to the customer's bill? It seems to me that the dealership ought to be responsible for protecting credit card numbers and other private info of their customers, period. What were they doing before they started charging for shredding? Were they giving away the info? We won't be going back to that dealership in the future, that's for sure.
     
  2. bfd

    bfd Plug-In Perpetuator

    Joined:
    Mar 19, 2009
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    Location:
    Close to SDSU in the Far Southwest Corner of Cali
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    When times get tough…

    And as long as people pay it without complaint…

    I can't even understand dealers charging "recycling fees", but they do it.

    Here are some other possible ways they could start charging:

    Wi-fi while you wait fee: $6.99

    Donut and Coffee fee in the wait area: $4.99

    Service Write-up fee: $4.99

    Parts look-up fee: $2.99

    Key return fee: $4.99

    Appointment fee: $3.99

    If it can happen, it will happen.
     
  3. xs650

    xs650 Senior Member

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    Location:
    Northern California
    Vehicle:
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    Model:
    II
    Toilet paper for the mechanic that took a dump while on your $100/hour labor charge $7.99
     
  4. All very true, I don't see things getting better.
     
  5. sdtundra

    sdtundra Senior Member

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    Location:
    Sacramento, CA
    Vehicle:
    2011 Prius
    Model:
    Two
    Sad thing is the tech's that do the work don't see any of that money, it all goes into the dealer owners pocket and the service writers bonus.