Download Error on 2020 Advance

Discussion in 'Prime Main Forum (2017-Current)' started by Jeff Hicks, Oct 23, 2019.

  1. Jeff Hicks

    Jeff Hicks Junior Member

    Joined:
    Sep 25, 2019
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    Location:
    Huntsville, AL
    Vehicle:
    2020 Prius Prime
    Model:
    Limited
    I have had the message shown below come up a couple of times. Does anyone know what I need to do? It says please reinitiate the download process but I didn’t initiate it to begin with. Thanks

    892E66B8-A932-4265-B213-1465B9810AB2.jpeg
     
  2. Elektroingenieur

    Elektroingenieur Senior Member

    Joined:
    Jan 8, 2017
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    Location:
    California
    Vehicle:
    2016 Prius
    Model:
    Three Touring
    The Multimedia Owner’s Manual (PDF) for the 11.6-inch system in your car doesn’t mention the message in your photo, but its authors concede (page 285) that “The actual messages displayed on screen may differ from the messages in this manual.” The Navigation System Owner’s Manual (PDF) for the 7-inch system found on the LE model, however, has a brief discussion on page 157:

    ● “Download error, some Entune App Suite functions may not work as expected. Please reinitiate the download process.”

    The Toyota Entune App Suite Connect application cannot be connected to Bluetooth® SPP.

    Refer to http://www.toyota.com/Entune/ in the United States, and http://www.toyota.ca/entune in Canada, to confirm if the phone is Bluetooth® SPP compatible or not, and then activate the Toyota Entune App Suite Connect application.​

    Please ensure your Toyota Entune App Suite Connect application is running and logged in on your phone while vehicle is not moving.​

    SPP refers to the serial port profile for Bluetooth, which I assume used to set up a connection between the car and the Entune app on a phone. This FAQ page about the Prius Prime Apps might help; if you’ve already tried what it recommends, I’m not sure what to suggest, besides the usual sage advice to defrost your refrigerator.
     
    bisco likes this.
  3. Jeff Hicks

    Jeff Hicks Junior Member

    Joined:
    Sep 25, 2019
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    Location:
    Huntsville, AL
    Vehicle:
    2020 Prius Prime
    Model:
    Limited
    That clears it up!
     
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