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Extended Warranty for the Combination Meter

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by Pria2005, Mar 11, 2015.

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Denial of Extended Warranty for Combination Meter

  1. Have been denied the extended warranty of the combination meter

    5 vote(s)
    100.0%

  2. Have not been denied the extended warranty of the combination meter

    0 vote(s)
    0.0%
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  1. Pria2005

    Pria2005 New Member

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    I'm one year past the 9 year extended warranty of the combination meter of my prius and have unfortunately been denied a Goodwill warranty to repair this part that has been faulty since 2012 (which was the same time they initiated the extended the warranty in the fall of 2012.) The warranty enhancement covers this failure for a period of the longer of 9 years from date of first use (DOFU) (no mileage limit) or before September 30, 2013 (which ever is longer for the condition described).
    Technically I was in the shop to address this concern before 2013, but two of the dealerships I went to were unaware of such an issue and did not fix it. I only recently discovered through my own research that 3% of Prius owners experience this same problem. Has anyone else experienced difficulty in obtaining the extended warranty coverage for their Prius?

    I could not attach the document but here is a link to the warranty for others having issues with their dash lights going out: file:///C:/Users/ksieb/Downloads/114901842-Prius-Combination-Meter-Warranty-Extension.pdf
     
    #1 Pria2005, Mar 11, 2015
  2. janetjanetbobanet

    janetjanetbobanet Junior Member

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    I am being denied warranty coverage for mine, which quit working in the middle of driving on the interstate last night. I am fighting it by filing a complant with the NHTSA. To stop covering a known safety defect is wrong, in my opinion..
     
    #2 janetjanetbobanet, Jul 31, 2015
  3. JC91006

    JC91006 Senior Member

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    As a safety issue, I guess you can say you can't shut the car down while it's parked in your attached garage.
     
    #3 JC91006, Jul 31, 2015
  4. JC91006

    JC91006 Senior Member

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    this is only suppose to occur in a cold climate. Is it cold where you're at now?
     
    #4 JC91006, Jul 31, 2015
  5. bisco

    bisco cookie crumbler

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    are all safety items warrantied for life against defects?
     
    #5 bisco, Jul 31, 2015
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  6. JC91006

    JC91006 Senior Member

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    the problem here is there is a known defect and a specific time frame for the defect to occur. This is not an (if) it'll occur defect, it's a (when) it'll occur defect. What should've happen is a recall for this item but Toyota weaseled out of this by offering a 9 year warranty and then leaving it up to the owners afterwards.
     
    #6 JC91006, Jul 31, 2015
  7. bisco

    bisco cookie crumbler

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    how do we know all this?
     
    #7 bisco, Jul 31, 2015
  8. JC91006

    JC91006 Senior Member

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    know what? they weaseled themselves into giving a 9 year warranty? because that's what we have here....and not a full blown recall
     
    #8 JC91006, Jul 31, 2015
  9. bisco

    bisco cookie crumbler

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    how do we know they will all fail, and at a certain point?
     
    #9 bisco, Jul 31, 2015
  10. SageBrush

    SageBrush Senior Member

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    #10 SageBrush, Jul 31, 2015
  11. SageBrush

    SageBrush Senior Member

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    What is not a safety item in a car ?

    "The worn plastic distracts me from driving."
    "When my engine overheats my loses control."
     
    #11 SageBrush, Jul 31, 2015
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  12. JC91006

    JC91006 Senior Member

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    because it's happening slowly, one by one as the mileage increases
     
    #12 JC91006, Jul 31, 2015
  13. bisco

    bisco cookie crumbler

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    true, but we have no idea how many or what percentage. or even that they will all die eventually. could just be a bad batch.
     
    #13 bisco, Jul 31, 2015
  14. SageBrush

    SageBrush Senior Member

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    What part is immortal ? JC's reasoning is silly
     
    #14 SageBrush, Jul 31, 2015
  15. JC91006

    JC91006 Senior Member

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    if you look at the TSB on the VIN number this covers.....it's a VERY big bad batch
     
    #15 JC91006, Jul 31, 2015
  16. bisco

    bisco cookie crumbler

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    okay, can't argue with that. that's the m.o. for all car companies, i think 9 years may be unprecedented.
     
    #16 bisco, Jul 31, 2015
  17. SageBrush

    SageBrush Senior Member

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    Sure you can. The inverter story is similar.
     
    #17 SageBrush, Jul 31, 2015
  18. bisco

    bisco cookie crumbler

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    i can't argue that it's a big batch, because i don't know how big. and even if i did, it's a subjective judgement.
    i've never really understood the reasoning, where if a lot of people are harmed, they should receive something that wouldn't be given if only a few are harmed. it feels more like political correctness than anything else.
     
    #18 bisco, Jul 31, 2015
  19. JC91006

    JC91006 Senior Member

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    well since you're asking

    start vin finish vin

    2004

    KB20U 0001009 - 0116870
    KB22U 0001142 - 0116845

    2005

    KB20U
    0116874 0133248
    3000000 3128076
    7003414 7057937
    KB22U
    0116872 0133240
    3000008 3128067
    7004342 7057888

    2006

    KB20U
    3099688 3202428
    7057941 7545074
    KB22U
    3128082 3202418
    7056471 7544598

    2007

    KB20U
    3201067 3296439
    7083497 7694891

    2008

    KB20U
    3291973 3462539
    7690436 7818544

    2009

    KB20U 3458507 3546425
     
    #19 JC91006, Jul 31, 2015
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  20. bisco

    bisco cookie crumbler

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    would it be easier to quantify the numbers not represented?:cool:

    and this was the 'dealer doesn't have to see it, if you say it happened, they have to replace it'?

    9 years, meaning the 2006's are starting to go out of warranty?
     
    #20 bisco, Jul 31, 2015
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