Greetings all, my wifes Prime advanced hatch will not open.

Discussion in 'Prime Main Forum (2017-Current)' started by PerrysburgPrius, Apr 23, 2017.

  1. PerrysburgPrius

    PerrysburgPrius Junior Member

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    I went to open the hatch by pressing the rubber button above the license plate. I do hear a thump as though the latch releases but it does not open. If I push down on the hatch after the initial "thump" I then hear a click as though the latch resets into the locked position. Any help would be appreciated.
     
  2. Lee Jay

    Lee Jay Senior Member

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    The little button or the large one to its left?

    The little one is the lock button.
     
  3. PerrysburgPrius

    PerrysburgPrius Junior Member

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    Yes, I was pushing the rectangular one on the left. Never the small round one on the right.
     
  4. Lee Jay

    Lee Jay Senior Member

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    Did you try holding the button pressed as you lifted?
     
  5. bisco

    bisco cookie crumbler

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    it could be that a bit of cloth material or something is caught in there. try pulling really hard.
     
  6. huskers

    huskers Senior Member

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    Trip to the dealership.
     
  7. PerrysburgPrius

    PerrysburgPrius Junior Member

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    Ok I got it, finally.. I pushed down on the hatch as I pushed the button. This must have taken the pressure offf of the latch. (y) After that it opens normally...
     
    #7 PerrysburgPrius, Apr 23, 2017
    Last edited: Apr 23, 2017
    bisco likes this.
  8. bisco

    bisco cookie crumbler

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    well done. if you have to keep doing that, it needs adjusting.
     
  9. bwilson4web

    bwilson4web i3 and Prime

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    [​IMG]

    Bob Wilson
     
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