Headlight harness recall

Discussion in 'Gen 3 Prius Main Forum' started by JoeM(GA), Jan 8, 2018.

  1. bisco

    bisco cookie crumbler

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    catch 22.
     
  2. KJF

    KJF Member

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    I called my Toyota dealer yesterday about getting an appointment for this headlamp enhanced warranty work. They had no idea what I was talking about! They looked up my record and there was nothing indicating this warranty. They said to call back in a week or so and they might know something...
     
  3. mr88cet

    mr88cet Senior Member

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    For whatever it’s worth (perhaps not much), 2-3 years ago, I got a message from Toyota saying that they plan to reduce the price of the headlight bulbs for my 2009 (Gen-2). I don’t remember the details, but my off-the-cuff recollection is that they cut their price roughly in half.


    iPad ? Pro
     
  4. magnumrtawd

    magnumrtawd Member

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    I called my dealer for an appointment for my 2010 which has had several bulbs go out. He asked me if I had Toyota bulbs in it @ $30 a shot. I said NO I have Sylvania ultra vision bulbs.$12 each. He said the warranty only applied to factory bulbs!
    So, I said the rewire remedy only applies to failing factory bulbs. He said yes! Toyota will only reimburse if they have Toyota bulbs to turn in!:(
     
  5. ChapmanF

    ChapmanF Senior Member

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    I'm sure there's some amount of overlap between all the owners who eagerly replace their stock headlight bulbs with the fancy extrabright (and vastly shorter-lived) ones, and the owners feeling dissatisfaction with bulb life, so in this case, it really may make some sense for Toyota to make sure the bulbs burning out so fast really are stock. I would rather have them count any "standard", non-extrabright, H11 bulb, whether or not it says Toyota, but I'm sure that could be harder to audit.

    -Chap
     
    CR94 likes this.
  6. turapeach

    turapeach Junior Member

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    I'd try calling a dealer different dealer even if it means going to a different city..... but I'd wait a few weeks. I went in last Tuesday and had the inspection done. My passenger side bulb that had been replaced (by my dad with whatever he got at Walmart) about 2 months ago had just burned out. The dealer here ordered the harness (didn't say a word about us not using Toyota bulbs), but didn't replace the bulb.... which made sense at the time, except now the harness is back ordered with no word on how long the wait will be. When I pointed out that it has already been over a week and I'm breaking the law by driving my car like this, they agreed to replace the bulb - IF I could leave the car with them for several hours. So - I picked up another $11 bulb from Walmart for us to install to get us through.
     
  7. KJF

    KJF Member

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    Since Feb 2, 2018, I have been calling my Toyota dealer every 2-3 weeks to ask if the backordered parts for the headlamp wiring harness enhanced warranty work have come in yet. Today (April 6) they said they are still nationally backordered. Wondering if everyone else is getting the same story...
     
  8. Erik Owens

    Erik Owens Member

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    How does it feel to be super special guys?
     
  9. bisco

    bisco cookie crumbler

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    fabulous!;) how does it feel to work for an industry that 90% of the public hates?:cool:
     
    #29 bisco, Apr 6, 2018
    Last edited: Apr 6, 2018
  10. Erik Owens

    Erik Owens Member

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    Sorry I meant how does it feel to be dummies.
     
  11. Stangar

    Stangar Member

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    So, . . .for you brave souls that had a dealer accomplish this "low beam headlight harness replacement", . . did you notice an improvement? Was it worth the effort? Thank you for your replies!

    P.S. I've replaced three sets of low beam bulbs in the last 7 years with the bright, expensive versions. I'm pretty good at it now.
     
  12. JoeM(GA)

    JoeM(GA) Member

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    I have to replace my burned out LH bulb in the morning, this one made it 14 months, been waiting on my dealer to get re-stocked ever since this started, they claim that Toyota wasn't expecting so much volume on this repair
     
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