HELP!Engine Problem @23k

Discussion in 'Prius v Care, Maintenance and Troubleshooting' started by PriusMeg, Jan 11, 2020.

  1. PriusMeg

    PriusMeg New Member

    Joined:
    Jan 11, 2020
    9
    3
    0
    Location:
    South Florida
    Vehicle:
    2016 Prius v wagon
    Model:
    I
    Newbie here- I'm so upset- my first brand new car- original owner, done all maintenance (at dealership) to a T. Went out of town for 10 days- upon returning and starting my car there was a very loud rattle that sounded like a reindeer was trying to climb out of the engine (clacking clattering type loud rattle) it lasted about 10 seconds. Was in a rush to get somewhere and when it stopped I proceeded to drive. Fast forward about a week later was driving in stop n go traffic and felt a mild shuttering/shaking in engine. Took to dealership to have checked- "no problems no codes". Now one more week later and the shaking is very noticeable especially at a cold start. Also- should note that when I take my foot off the accelerator I feel the car doing a tiny jolt as it goes into battery mode- definitely was not this harsh before . i brought a brand new car so I wouldn't have to worry about this type of things- I don't have time to deal with this. I don't feel safe in this car. I have extended warranty and I am reading that the coverage is voided if I continue driving the car when problem persists- but if Toyota is saying it's "all good" and I keep driving it I'm worried warranty won't cover whatever is wrong with this. As a woman, this dealership naturally just treats me like I'm being picky and crazy and there's nothing wrong. The shaking is very obvious and definitely not coming from the tires. If anyone could please share similar experience??? This car only has 26k miles!!!!
     
    amos likes this.
  2. FuelMiser

    FuelMiser Senior Member

    Joined:
    Jun 29, 2008
    764
    510
    0
    Location:
    Monument, CO
    Vehicle:
    2016 Prius
    Model:
    Touring
    Your Prius v is mechanically probably more like a Gen 3 Prius hatchback than a Gen 4. In other words, they didn't update the 2016 "v" cars when they did the 2016 hatchback. There's quite a bit of discussion about engine rattle upon cold starting in that section. I'd refer you to the Gen 3 section...haven't seen any discussion of engine rattle in Gen 4 (yet!)
     
    amos likes this.
  3. fotomoto

    fotomoto Senior Member

    Joined:
    Apr 22, 2009
    4,691
    3,036
    0
    Location:
    So. Texas
    Vehicle:
    Other Hybrid
    Did it sound like this?

     
  4. Montgomery

    Montgomery Senior Member

    Joined:
    Sep 11, 2015
    1,511
    1,557
    2
    Location:
    Orange County, CA
    Vehicle:
    2015 Prius
    Model:
    Two
    If this is a brand new car, I would take it to the dealer for a complete inspection. Your situation doesn't sound good and your car is still under warranty.
     
  5. Classic Car Guy

    Joined:
    Dec 23, 2018
    169
    49
    0
    Location:
    Oregon
    Vehicle:
    2007 Prius
    Model:
    II
    I agree. Id go straight back to the dealer. That's the easiest, the safest and the right way to do it. You touch anything with the car it might conflict the warranty.
     
    Montgomery and PriusMeg like this.
  6. Mendel Leisk

    Mendel Leisk 'Orrible Oracle

    Joined:
    Oct 17, 2010
    37,138
    25,942
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Try to video the behavior if possible, if it's an intermittent thing, so you've got some proof, and something to show them. If you've got another dealership nearby, maybe try them too. Seems like you have two problems:

    1. Engine shaking. At 23/26K miles, it is very early, for EGR clogging, which is often the culprit.
    2. A dealership that doesn't want to know.
     
    Montgomery and PriusMeg like this.
  7. PriusMeg

    PriusMeg New Member

    Joined:
    Jan 11, 2020
    9
    3
    0
    Location:
    South Florida
    Vehicle:
    2016 Prius v wagon
    Model:
    I
    No- not like that- less like a tractor sound - less repetitive more like a tumbling uneven clacking sound - I thought Toyota’s were supposed to be good- after browsing around on this forum I may have changed my minds on that. I'm wondering if lemon law would help me on this- this car has had issues from the get go- mostly cosmetic- now this!!! Still very upset
     
  8. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    84,781
    37,300
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    is it the prius v wagon?
     
    PriusMeg likes this.
  9. PriusMeg

    PriusMeg New Member

    Joined:
    Jan 11, 2020
    9
    3
    0
    Location:
    South Florida
    Vehicle:
    2016 Prius v wagon
    Model:
    I


    Yes - it the base model Prius V 2016
     
    bisco likes this.
  10. PriusMeg

    PriusMeg New Member

    Joined:
    Jan 11, 2020
    9
    3
    0
    Location:
    South Florida
    Vehicle:
    2016 Prius v wagon
    Model:
    I
    At dealership again - they are telling me there's nothing wrong with the car (can't replicate the problem) and now paying $150 diagnostic fee for them to "check further"
     
  11. JC91006

    JC91006 Senior Member

    Joined:
    Nov 10, 2013
    14,068
    6,749
    0
    Location:
    Los Angeles, CA
    Vehicle:
    2010 Prius
    Model:
    V
    I only have this problem whenever I start the car to move it in and out of the garage. When the engine doesn't warm up to temperature, it will cause this knocking when I start the car next time. So now I make sure I run the car around the block before turning it off
     
  12. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    84,781
    37,300
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    is this the first time it's happened in 3 years?
     
  13. hchu1

    hchu1 Active Member

    Joined:
    Sep 28, 2006
    314
    125
    0
    Location:
    Houston, Tx.
    Vehicle:
    2014 Prius v wagon
    Model:
    Two
    You better check up on the criteria for using the lemon law, you have a long way to go before it applies.
     
  14. PriusMeg

    PriusMeg New Member

    Joined:
    Jan 11, 2020
    9
    3
    0
    Location:
    South Florida
    Vehicle:
    2016 Prius v wagon
    Model:
    I
    Yes- well, it's been acting weird for about a month off and on depending on the temp outside.
     
  15. PriusMeg

    PriusMeg New Member

    Joined:
    Jan 11, 2020
    9
    3
    0
    Location:
    South Florida
    Vehicle:
    2016 Prius v wagon
    Model:
    I
    They told me the same thing again today- there's nothing wrong with it "can't replicate problem and no codes" after happily taking $150
     
    Mendel Leisk likes this.
  16. Mendel Leisk

    Mendel Leisk 'Orrible Oracle

    Joined:
    Oct 17, 2010
    37,138
    25,942
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Goes without saying keep all the bills, a log, and try to video the phenomena whenever you get the chance. Consider sounding out another dealership? Wouldn't hurt to talk to another place.
     
    dig4dirt likes this.
  17. Classic Car Guy

    Joined:
    Dec 23, 2018
    169
    49
    0
    Location:
    Oregon
    Vehicle:
    2007 Prius
    Model:
    II
    Wow. I don't know if the car is becoming the nightmare or the dealer.. "Phantasm"
     
  18. dig4dirt

    dig4dirt MoonGlow

    Joined:
    Apr 6, 2012
    624
    296
    0
    Location:
    Lancaster Co PA
    Vehicle:
    2014 Prius c
    Model:
    Two
    @PriusMeg

    Did you happen to see this post?

    Do you ever start your car and shut it off while the gas engine is running?
    Like musical cars maybe in your driveway?

    This is a very common problem with your engine, so if you can definitely say that above is not happening,
    then your problem is only common with much higher miles then you have....like closer to 100k miles or higher
     
    Raytheeagle likes this.
  19. Air_Boss

    Air_Boss Senior Member

    Joined:
    Jun 2, 2012
    2,907
    684
    0
    Location:
    New Yawk
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    Meanwhile, ditch that dealer.
     
    Raytheeagle likes this.
  20. amos

    amos Active Member

    Joined:
    Aug 19, 2017
    264
    248
    0
    Location:
    los angeles
    Vehicle:
    2016 Prius
    Model:
    Two
    Even f its a gen 3, its only 23k not supposed to have any ratlling noise nor egr issues.
     
Loading...