1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Help ! Rattle noise from the trunk !

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by Dook, Dec 9, 2017.

  1. Dook

    Dook Junior Member

    Joined:
    Oct 1, 2017
    40
    14
    0
    Location:
    France
    Vehicle:
    2017 Prius Prime
    Model:
    N/A
    Hello,

    Since I bought my Prius solar, I hear a rattle noise from the trunk. First I though it was the luggage cover but when I took it off, the noise was still here.

    Then I took every pieces of plastic out of the car, and the noise is still here...

    Under left plastic tray :
    [​IMG]

    Under right plastic tray :
    [​IMG]

    And middle :
    [​IMG]

    Since then, a friend recorded the noise. You can listen it here :
    http://dl.free.fr/oJnLIgZTJ

    I have the impression that the noise is coming from the plastic part in the middle of the rear glass, but I'm not sure....

    What do you think ? This noise is driving me crazy !

    Thanks for your help !

    Mike
     
    #1 Dook, Dec 9, 2017
    Last edited: Dec 9, 2017
  2. Sam Spade

    Sam Spade Senior Member

    Joined:
    Dec 3, 2016
    2,036
    1,023
    0
    Location:
    USA
    Vehicle:
    2017 Prius c
    Model:
    Four
    What does your dealer say about this ?
    Although not specifically covered by warranty, most dealers will try to help.

    Could it be something loose in the rear wheels or suspension ??
     
  3. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,737
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    This is a tough one. After listening to the recording, based on the lack of mass of the object, I'm guessing it's plastic. Based on the speed at which it vibrates, it must be in a small space to make the oscillation happen that rapidly. I does not vibrate faster with vehicle speed.

    Where was your friend sitting when he recorded the noise? If you lay the rear seats flat, have your friend get in the back so he can get his ear very close to where the noise is coming from. That might narrow down the location making it easier to identify.
     
  4. Dook

    Dook Junior Member

    Joined:
    Oct 1, 2017
    40
    14
    0
    Location:
    France
    Vehicle:
    2017 Prius Prime
    Model:
    N/A
    I didn't bring it to the dealer yet.But I think it can be cover with garanty, for me it's not normal and something could be loose in the car...


    Sometimes just a tiny bump on the road at 5 mph and I can hear the noise. When I leave my garage I have a 90° left turn and downhill, and while I turn I can hear it a little too...
    My friend was on the rear seat. That's what I wanted to do, a friend in the trunk, but I hope the battery can handle a person weight ?
     
  5. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,737
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    Absolutely no problem and I think it will really help find the location of the noise.
     
  6. Dook

    Dook Junior Member

    Joined:
    Oct 1, 2017
    40
    14
    0
    Location:
    France
    Vehicle:
    2017 Prius Prime
    Model:
    N/A
    Ok thank you, I will give a try, this noise is really annoying. It's not very loud (it's louder on the song) but the car is so quiet...
     
  7. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,737
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    .

    The recording was great! It was very helpful. If it's in the rear seat area, there is the jack underneath the left passenger seat.
     
    Dook likes this.
  8. Dook

    Dook Junior Member

    Joined:
    Oct 1, 2017
    40
    14
    0
    Location:
    France
    Vehicle:
    2017 Prius Prime
    Model:
    N/A
    I took the jack off, and same noise. My friend told me, the noise seems to come from the plastic part beetween the two rear glass, but he wasn't sure at 100%
     
    Mark57 likes this.
  9. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,737
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    Unless someone else here has an idea, I'd see if your dealer can help now that you've narrowed it down. Tell them the steps you took to eliminate and narrow down the location and play the sound recording for them to hear.
     
  10. Dook

    Dook Junior Member

    Joined:
    Oct 1, 2017
    40
    14
    0
    Location:
    France
    Vehicle:
    2017 Prius Prime
    Model:
    N/A
    Yes, that's why I did all this things by myself... I prefer that the dealer does not touch too much my vehicle.... :)

    I have bad experience with VW here in France : they touch something, they break something else... :cry:

    I don't know about Toyota that said....
     
    Mark57 likes this.
  11. Dook

    Dook Junior Member

    Joined:
    Oct 1, 2017
    40
    14
    0
    Location:
    France
    Vehicle:
    2017 Prius Prime
    Model:
    N/A
    Does anyone know how to do to take off the liftgate cover ? I just have to pull over the plastic parts ?
     
  12. Dook

    Dook Junior Member

    Joined:
    Oct 1, 2017
    40
    14
    0
    Location:
    France
    Vehicle:
    2017 Prius Prime
    Model:
    N/A
    Ok, I was able to advance on the subjet : A friend pressed both ends of the trunk, like a pair of pliers, between the part of the tailgate and the fixed part and the noise stopped ...
    So I think there is a concern with the adjustment, it must vibrate...

    Do you know how to set the misalignment ?

    Thank you !
     
    #12 Dook, Dec 18, 2017
    Last edited: Dec 18, 2017
  13. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,737
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    Good job on narrowing it down. I know you have apprehension to going to the dealer, but I think it's time.
     
  14. Dook

    Dook Junior Member

    Joined:
    Oct 1, 2017
    40
    14
    0
    Location:
    France
    Vehicle:
    2017 Prius Prime
    Model:
    N/A
    Yes and I downloaded on the toyota TIS how to do it, it doesn't look too difficult...
    At least they won't have to search.
     
    Mark57 likes this.
  15. Dook

    Dook Junior Member

    Joined:
    Oct 1, 2017
    40
    14
    0
    Location:
    France
    Vehicle:
    2017 Prius Prime
    Model:
    N/A
    I found exactly which piece was doing the noise :
    20171222_175243.jpg

    I put some rubber on it and the noise stopped. That's both of them (each side) which were doing the noise.
    20171222_174624.jpg


    It doesn't look straight, so I don't know if it's normal. Can someone can compare with his car ?
     
    #15 Dook, Dec 23, 2017
    Last edited: Dec 23, 2017
    utsug and luiset83 like this.
  16. ct89

    ct89 Active Member

    Joined:
    Dec 31, 2010
    323
    266
    1
    Location:
    New England
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    Can you zoom out a bit...I'm not quite sure where you are referencing. The material looks like the carbon fiber of the back liftgate but where on it? Are you under any plastic coverings?
     
  17. Dook

    Dook Junior Member

    Joined:
    Oct 1, 2017
    40
    14
    0
    Location:
    France
    Vehicle:
    2017 Prius Prime
    Model:
    N/A
    It's the side of the liftgate, on the edge. Both right and left side. It's not under plastic, it's just screw in the carbon fiber
     
    ct89 likes this.
  18. utsug

    utsug Active Member

    Joined:
    Jul 22, 2018
    202
    108
    0
    Location:
    Palmdale
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Plus
    This is exactly the rattle sound on my car too. Mine I did put the rubber on the bumper / stopper where this piece of plastic mates. I will try this tomorrow and hopefully it fixes the rattle noise.
     
  19. Rieuk

    Rieuk Member

    Joined:
    Feb 1, 2018
    103
    53
    0
    Location:
    Pasadena
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    I have this issue as well. Did you get it resolved?
     
  20. priuscatprimeguy

    priuscatprimeguy Senior Member

    Joined:
    Nov 1, 2016
    2,730
    2,640
    0
    Location:
    Farmington Hills, Michigan
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    Did you check to see if your significant other is missing? Could be them knocking
    Posted via the PriusChat mobile app.