Help, Toyota Denying Battery Warranty!

Glad to hear it has worked out. Yours is a case that we have often wondered as a what-if, CARB warranty surviving if moving from one CARB state to another.

 

Since I don't live in one of those states, I guess I should just consider trading my Prius in on a plug-in Prius in the next year or two... Hey, I'm just looking for another excuse to do it here.

 

Sounds to me like you Never should of been told that the battery wasn't covered under warranty.

Plus:

"Update, spoke with dealership manager who said that a regional service team was in to look at a troubled Prius, but couldn't confirm it was mine."

The Dealership Manager couldn't confirm what Prius was being looked at by the regional service team? Huh..I'd think that would be something he would want to know, and should know...and should share...If it's YOUR vehicle they are looking at? You have a right to know that...where, what and why...

I'm glad it seems it's working out for you.

I'm curious. What did they say when they called back and apoligized? Did they admit that it was under warranty?

Not just this incident, but numerous dealership service complaint threads make me believe Toyota really needs to better eductate their dealerships to several realities concerning Prius. This would include, warranty length and coverage, oil fill capacity, and sometimes basic things like how they run, start and operate.

Prius Chat is an educated Hybrid Prius environment, but sometimes the ignorance concerning Prius that seems to eminate from all levels of Toyota dealerships is frightening.

 

Deleted: Evil Duplicate Post

 

OP -- Prius from the same MY are all the same emissions wise. PZEV is a certification California offers manufacturers if emissions are no more than SULEV and the emissions equiptment is warranted out to 150k miles. A number of other states have adopted the CA cert, but as you can tell from the discussion the exact year a state puts the provisions into effect is hard to figure out.

I still say the vehicle's warranty booklet is the final say in the matter. I don't know why your dealership balked.

 

This is not unusual. Initial warranty claim being denied, and then approved later after the vehicle owner presses their case. The Prius is a special case, as major warranty issues are seldom, combined with idiosyncratic warranty policy. It doesn't make it right, what the dealer and corporate does, but it is something that a Prius owner should watch out for.

 

I have found when dealing with dealerships that saying you post on Prius Chat works like magic.

 

The salesman that sold me that car is on this forum. When I was at his desk I noticed the site bookmarked on his desktop. I mentioned it but he didn't volunteer his nickname.

 

I still don't quite get it. If the dealership is now replacing the Hybrid Battery at no cost? Then regardless of what they are saying, my guess is they are doing it under warranty. I think you have always been under warranty...they are just catching up with that reality.

As much as I'd like to think they would replace something like a hybrid battery out of the kindness of their hearts and/or simply to avoid the negative feelings of 1 customer.....I doubt it.

If they are NOT admitting it was under warranty then what are they apologizing for? And if this isn't being done as warranty work, who is paying for it?

My guess is this should of been a warranty claim all along. The dealership misinformed you in saying it wasn't...and now they are sweeping it all under the carpet and making nice...

Well good for you...and good for everyone...but I'd ask for an invoice and I'd ask exactly "how" this is being paid for...

If it isn't warranty work? I'd be surprised. Dealerships aren't in the habit of doing charity work.