I just bought a CPO Prius V. Lots of issues.

UPDATE, 3 days later:

At this point, almost everything has been resolved. Thanks to many supportive members in this forum, I kept my sanity together.

Issues in order that I discovered them:

Issue 1 - No Floor Mats:
It seems that since the Prius V was discontinued 5 years ago, Toyota dealerships are dumping their stock of Prius V specific parts. I ordered a set of OEM Prius V floor mats for under $100 from a local Toyota dealer I trust. If I like the floor mats, I will splurge for a set for my older Prius V.

Issue 2: Promised full tank of gas:
My saleswoman was busy with another client, but the Sales manager gave me cash for the fillup (I had a receipt).

Issue 3: Missing turn signal bulb:
The Service Manager took the car in, and had it replaced quickly. He apologized, and wasn't sure how it came missing, unless someone "borrowed" it for another car that was going off the lot. His tone indicated that he wasn't condoning that reason, but a sigh of frustration.

Issue 4: Worn out hatch struts:
The morning after I got back, I discovered that I had no CPO documents. I was told by a local dealer I trust that I would need to call the selling dealer for any repair issues. I spoke to the same service manager in Binghampton, and explained that it would be difficult to bring it in on Thursday from Philadelphia. He got back to me, and he told me that his technician who fixed the bulb had noticed the heavy liftgate. He agreed to send me replacement struts (free) when they came in stock, and I agreed to install them. I consider that generous.

Issue 5: No proof of CPO Warranty:
So the only issue I still have is the lack of proof of a CPO warranty. The same service manager told me that the car shows up in their computer as CPO, and he would look into getting it resolved. It was my saleswoman's day off. That was Tuesday. I had eye surgery today, so I plan to follow up tomorrow, Thursday.

Right now I have the web page showing CPO, the conversation with the saleswoman where I asked her to verify that it was CPO. I have the Service Manager telling me that their computer shows it as CPO. I have a good feeling that I can get the CPO issue resolved, eventually.

The dealership was crazy busy when I was there. If I need to, I will let them save face and blame the mix-ups were because they are just plain insanely busy. And they did install 4 new tires on the car before I arrived. I was expecting tires with about 15K miles left on them.

I will make out OK

 

Georgina Rudkus: WHAT REALLY HURTS: you need to read more carefully before you HURL HURTFUL COMMENTS AT OTHER PEOPLE!

Georgina Rudkus, The OP bought a car from [Name of Dealership Removed by Request of OP] in [upstate] NY, not some shady used car dealership trying to pass off a lemon as CPO. That is the Truth.

Four years ago, I bought my CPO 2013 Prius V with 22k miles on it from a Toyota dealer an hour away from my home. I paid $2500 under blue book. I know how to do deals like that when the market permits it.

However, deals like that are impossible in June 2021. In case you watch "alternate news", I am here to inform you that due to the chip shortage for new cars, there are no amazing deals like that possible on used cars. It is simple supply and demand. Too many buyers chasing too few used cars.

I believe you owe an apology.

 

Yeah and just when I had "Georgina Rudkus" going full blast, ETC(SS) had to come in defuse the balloon slowly with the reminder about ignoring posters. I thought I had that one ready to POP! Georgina Rudkus is really is a pompous you know what, and needed to be popped.

Oh well.

 

Guess what was sitting in my glovebox the whole time! Since it was not in the envelope of papers that the Saleswoman gave me, I thought I did not get it, I finally was able to speak with Michele this afternoon. She had placed this Warranty Supplement in the glovebox, so it wouldn't be forgotten. Things were so hectic that day, that she hadn't told me about it, or I else missed hearing it. I will get a bigger packet of documents from Toyota in a few weeks.

My memory of the Toyota CPO I bought 4 years ago, was that I got the bigger packet at the time of purchase. That salesman in 2017 also took time fully explaining the CPO Warranty packet. I was looking for something bigger.

 

Thanks for your support.