I just bought a CPO Prius V. Lots of issues.

Discussion in 'Prius v Main Forum' started by gromittoo, Jun 15, 2021.

  1. Air_Boss

    Air_Boss Senior Member

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    Advantage goes to the prepared. That plays both ways, new and used.
     
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  2. Georgina Rudkus

    Georgina Rudkus Senior Member

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    The wise way to have handled the purchase was to not trust the USED CAR DEALER on his word or the so called CPO and to have driven to the dealer to see the car with no-on knowing that you were coming. When there, I'd be looking at both new and used cars, not zeroing in on the car you want immediately.
     
  3. PTS

    PTS Junior Member

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    What a waste of electrons!
     
  4. ETC(SS)

    ETC(SS) The OTHER One Percenter.....

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    Trust, but verify (Russian: Доверяй, но проверяй)

    My life experiences lean away from trusting car dealerships......new or used.....for the same reason that I do not trust casinos.
    Both generally have VERY fancy digs....and SOMEBODY has to pay for those properties.
    Commercials aren't cheap either!
    One of the few things I like about Tesla is the fact that they don't spend a lot of money on commercials, massive dealerships, or a football squad sized sales force.

    I came of age as a squid, living in a lot of towns with "E-1, E-2 WE FINANCE YOU!" billboards, and I actually intervened in some cases when some of my sailors were being led astray by new and used car dealerships - actually being escorted off property and told to never come back on one occasion in Georgia.

    For most people, a car will represent the second or third highest priced physical thing that they will ever buy, and the labyrinthine laws that surround this ONE product are skewed away from the consumer for one very important reason.
    For MANY people, a working lifetime of "easy car payments" will negatively impact their quality of life during retirement.
    THAT's not a car dealer problem.

    In Greek mythology, Sirens were creatures, who lured sailors to shipwreck on the rocky coast of their island.
    The "PG" or Walt Disney versions of these myths involve "singing" but anybody who is familiar with Starbuck's early days, or of things that motivate some sailors knows that they cleaned that story up a little bit over the years.... ;)

    In the end.....it's the CUSTOMER who needs to be aware and use the tools that they have to stay out of trouble - even if it's only some beeswax, ropes and blindfolds! :D

    Information is out there.
    Some of it is even GOOD information!

    TIFWIW.
     
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  5. Georgina Rudkus

    Georgina Rudkus Senior Member

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    Even if I were foolish enough to agree to a non-refundable deposit, I would have put it on a credit card.

    That could always be retrieved with a charge back.
     
  6. gromittoo

    gromittoo Member

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    UPDATE, 3 days later:

    At this point, almost everything has been resolved. Thanks to many supportive members in this forum, I kept my sanity together.

    Issues in order that I discovered them:

    Issue 1 - No Floor Mats:
    It seems that since the Prius V was discontinued 5 years ago, Toyota dealerships are dumping their stock of Prius V specific parts. I ordered a set of OEM Prius V floor mats for under $100 from a local Toyota dealer I trust. If I like the floor mats, I will splurge for a set for my older Prius V.

    Issue 2: Promised full tank of gas:
    My saleswoman was busy with another client, but the Sales manager gave me cash for the fillup (I had a receipt).

    Issue 3: Missing turn signal bulb:
    The Service Manager took the car in, and had it replaced quickly. He apologized, and wasn't sure how it came missing, unless someone "borrowed" it for another car that was going off the lot. His tone indicated that he wasn't condoning that reason, but a sigh of frustration.

    Issue 4: Worn out hatch struts:
    The morning after I got back, I discovered that I had no CPO documents. I was told by a local dealer I trust that I would need to call the selling dealer for any repair issues. I spoke to the same service manager in Binghampton, and explained that it would be difficult to bring it in on Thursday from Philadelphia. He got back to me, and he told me that his technician who fixed the bulb had noticed the heavy liftgate. He agreed to send me replacement struts (free) when they came in stock, and I agreed to install them. I consider that generous.

    Issue 5: No proof of CPO Warranty:
    So the only issue I still have is the lack of proof of a CPO warranty. The same service manager told me that the car shows up in their computer as CPO, and he would look into getting it resolved. It was my saleswoman's day off. That was Tuesday. I had eye surgery today, so I plan to follow up tomorrow, Thursday.

    Right now I have the web page showing CPO, the conversation with the saleswoman where I asked her to verify that it was CPO. I have the Service Manager telling me that their computer shows it as CPO. I have a good feeling that I can get the CPO issue resolved, eventually.

    The dealership was crazy busy when I was there. If I need to, I will let them save face and blame the mix-ups were because they are just plain insanely busy. And they did install 4 new tires on the car before I arrived. I was expecting tires with about 15K miles left on them.

    I will make out OK :)
     
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  7. gromittoo

    gromittoo Member

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    Georgina Rudkus: WHAT REALLY HURTS: you need to read more carefully before you HURL HURTFUL COMMENTS AT OTHER PEOPLE!

    Georgina Rudkus, The OP bought a car from [Name of Dealership Removed by Request of OP] in [upstate] NY, not some shady used car dealership trying to pass off a lemon as CPO. That is the Truth.

    Four years ago, I bought my CPO 2013 Prius V with 22k miles on it from a Toyota dealer an hour away from my home. I paid $2500 under blue book. I know how to do deals like that when the market permits it.

    However, deals like that are impossible in June 2021. In case you watch "alternate news", I am here to inform you that due to the chip shortage for new cars, there are no amazing deals like that possible on used cars. It is simple supply and demand. Too many buyers chasing too few used cars.

    I believe you owe an apology.
     
    #27 gromittoo, Jun 17, 2021
    Last edited by a moderator: Jun 20, 2021
  8. MrRJP

    MrRJP Junior Member

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    Everyone needs to relax.

    Pixel 4 ?
     
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  9. Air_Boss

    Air_Boss Senior Member

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    Have a Snickers…
     
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  10. ETC(SS)

    ETC(SS) The OTHER One Percenter.....

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    The forum has an "ignore user" button for those who find this feature necessary....
     
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  11. Georgina Rudkus

    Georgina Rudkus Senior Member

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    Yeah; I ignored RParker. He can keep his comments sequestered on that monadnock on the peneplain called the Llano uplift.

    I do, however, find Gromittoo an interesting study of human nature.

    He defends stealerships which he is not responsible for.

    He is sensitive to opinions on public forums of those who he has no relationship with and takes them too seriously.

    If you don't like my opinion, ignore it!
     
    #31 Georgina Rudkus, Jun 17, 2021
    Last edited: Jun 17, 2021
  12. gromittoo

    gromittoo Member

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    :)
     
    #32 gromittoo, Jun 17, 2021
    Last edited: Jun 17, 2021
  13. Georgina Rudkus

    Georgina Rudkus Senior Member

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    On the other hand, there is a need for a replacement for the Prius v like the Corolla hybrid wagon, not available in the US,

    2021 Toyota Corolla Wagon Changes, Battery Capacity Size, Configurations - toyota.uscheapest.com

    The issues in the article when resolved will make this a great car.

    Unfortunately, the Prius v was discontinued due to poor sales, notwithstanding the market for taxi cabs and commercial use.

    I would surely buy one, if and when my 2012 Prius v needed replacement.

    Until then, I do not really care for the hybrid Rav4 or the Venza. Just my preference. No offense to Rav4 or Venza fans.
     
    #33 Georgina Rudkus, Jun 17, 2021
    Last edited: Jun 17, 2021
  14. gromittoo

    gromittoo Member

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    Yeah and just when I had "Georgina Rudkus" going full blast, ETC(SS) had to come in defuse the balloon slowly with the reminder about ignoring posters. I thought I had that one ready to POP! Georgina Rudkus is really is a pompous you know what, and needed to be popped.

    Oh well.
     
  15. Georgina Rudkus

    Georgina Rudkus Senior Member

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    More like missing some neurons,
     
  16. Georgina Rudkus

    Georgina Rudkus Senior Member

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    Interesting opinion! Your issue, NOT mine. My self image does not depend on your opinion or your approval,

    I love dogs. You need to get a dog.
     
    #36 Georgina Rudkus, Jun 17, 2021
    Last edited: Jun 17, 2021
  17. gromittoo

    gromittoo Member

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    Guess what was sitting in my glovebox the whole time! Since it was not in the envelope of papers that the Saleswoman gave me, I thought I did not get it, I finally was able to speak with Michele this afternoon. She had placed this Warranty Supplement in the glovebox, so it wouldn't be forgotten. Things were so hectic that day, that she hadn't told me about it, or I else missed hearing it. I will get a bigger packet of documents from Toyota in a few weeks.

    My memory of the Toyota CPO I bought 4 years ago, was that I got the bigger packet at the time of purchase. That salesman in 2017 also took time fully explaining the CPO Warranty packet. I was looking for something bigger.

    TCUV_Cover.jpg


    TCUV_Page01.jpg
     
  18. edthefox5

    edthefox5 Senior Member

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  19. rjparker

    rjparker Senior Member

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    Cool.

    Glad everything is straight even without the encouragement of some. Hopefully she or he (?) won't see my posts and will also cool off. Someday.
     
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  20. gromittoo

    gromittoo Member

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    Thanks for your support.
     
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