I may have gotten something I don't need

You might be able to back out... just need to ask. I don't think it is necessary at all but it depends on how much time you put into cleaning your car and environmental conditions in your area and how long you want the car to last.

Welcome aboard!

 

Unless it's a film, those paint protections don't do jack squat for peeling/chipping paint.

 

Good point. If the dealer doesn't want to give your money back maybe they'd go for having the car filmed instead. The basic idea is here:
Scotchgard
I have it on my Insight-I and it has worked great. Makes the car a bit easier to care for: you don't need to wax the areas covered by film. I believe Toyota also offers filming as an accessory/option.

Forget undercoating, not worth it on today's cars.

 

I specifically ordered mine without it. I did a lot of google'ing on it before hand, and the consensus was that it was purely snakeoil. Just take good care of your car (wash it ... wax it as needed) ... and your car will take care of you.

 

This is the modern day snake oil. Total waste of money. Tell them you want a refund

 

Yup.
It is a scam.....and it is a waste of money.
Usually....it's a case of your not getting what you don't need....just paying for it.
In extreme cases….their overpriced “protection” concoctions can actually do more harm than good.

In the unlikely event that they do try to spray undercoating on your car (something I'd actually like to see.....) I'd ask some pointed questions about what they intend to spray, and where they intend to spray it.

Paint protection?
I'd be careful about that too....depending on what they apply, and perhaps more importantly.....HOW they apply it.

You might not be able to 'back out' of this service, since you've already signed your life away, but you can threaten them with abysmal dealer satisfaction ratings, and long and very angry letters to Toyota's vaunted "customer care" folks.

JMHO....

GOOD LUCK!

EDIT: By the way.... Greetings! Welcome to PriusChat! :welcome:

 

Back out of them NOW ... do not wait ... if they know you want to back out of them, they'll probably rush to do them ... then you're screwed.

Total waste of money.

REV

 

It is a scam. Get out of it any way you can. It can even damage your car, undercoating is terrible stuff and should not be used on any vehicle. We have had posts on here stating that the paint protection made certain areas look cloudy and would not come off.

 

Believe it or not, this is something the employees really care about (I don't know about the dealership). So, I would show up at the dealership (you can call, but it probably won't have the same drama), and if they say no, you pull out your pen and paper (have it ready for some drama), ask for the person's full name and title, and start writing down the information. If the person asks why you need the information, you say you will be discussing this with Toyota. If the person says nothing, ask for the person's supervisor and ask for your money back. If they no, do the same thing of getting the name and title.

I would call Toyota, corporate (I believe they have a consumer number). And tell them you were defrauded into buying this. Give them the names of the people you talked to.

Then hope for the best.

Mike

 

I'd be a little careful about this approach. What makes you so sure that there was any fraud involved ? There probably were products offered for purchase, and the buyer purchased them. There's no fraud involved there ... but there might be slander if you accuse an enterprise of fraud, and it's untrue. Using this approach could wind up getting you sued in court ....

Your best bet is to try to get out of it civilly with the dealership.

REV

 

That is some aggressive tactic! Not so dumb anymore, eh Mike?

I say this works. Nowadays every large company out there is about customer service. That equals $ for company. Managers will bend over backwards to fix your situation. Happens whether your buying defective monoclonal antibodies or you want to take back your purchase on paint protection.

 

It's just like when they try to push window etching on you. I asked my insurance how much of a discount there would be and was told $5 a year.

 

All good advice. It's astounding how aggresively they will push this cr*p. Really sours the car buying experience.

Have a look under your car. See the acres of plastic paneling, heat shields, counduits, brackets? Exactly where were they going to spray? It's fine, as it came from the factory. There is a bit of undercoat sprayed in some areas, wheel wells I think. That's mostly for sound proofing, it's not really effective rust proofing.

Paint protection? Just wash it periodically, thoroughly, yourself, being on the look out for chips, and deal with them promptly. Get the paint touch-up pen. When washing, pay special attention to wheel wells, any corners where grit/gunk accumulate.

Open the doors when you're finished washing, and wipe off the interior sills, undersides of doors (especially important, check the drain holes on door underside), any where you can reach. Pop the hatch and gas filler lid, clean inside. Periodically lift the gaskets around the hatch and clean the slime that tends to accumulate, harbouring grit/salt.

And wax it spring and fall.