Is the Entune free 3yr complimentary subscription transferable ?

Discussion in 'Gen 3 Prius Audio and Electronics' started by Markee, May 12, 2015.

  1. Markee

    Markee Member

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    I just traded up my 2010 level III (not Three as it is a 2010 and 2010 used uppercase roman numerals for model designation) for a 2013 level 4 with 15k miles on it the original Inception Date from the first owner was 02/17/2014
    It register's on Entune page with the vin number as a JBL Premium HDD with Navigation
    Effective Date: 02/17/2014 Access to XM Data Services is complimentary for three years.Status: Active

    When I went and called XM to move whats left on my 2010 xm account over to my new vehicle there telling me there's only a 3 month trial activated on it and they will not honor whats left of the 3 yrs only 3 months
    Infact no one at xm ever heard of any 3 yr promo i literally spent hours on the phone going back and forth with entune support and xm even doing 3 way calling between entune support and supervisors at XM and got no where

    Anyone else have any similar issues or suggestions how to deal with this ?
     
    #1 Markee, May 12, 2015
    Last edited by a moderator: May 25, 2015
  2. qdllc

    qdllc Senior Member

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    Try talking with Toyota?

    It should be transferable unless the contract papers with the original sale says otherwise. After all, I'd presume Toyota paid for the service for 3 years up-front.

    Also, are you talking Entune or XM? I don't think they are two and the same. Entune is a package of apps (which might now be lifetime and not just 3 years...you just pay for how much data it uses on your cell phone). XM (IIRC) comes with only a 3-month trial period. You have to subscribe if you want to use it beyond that.

    If I read your post right, it's YOUR XM account, not the new car's account. So, they should be able to transfer your XM account to the Prius, but no, there wouldn't be an existing period (other than the 3 months) you get just because you bought the car.

    BTW, nice ab shot. (y) Used to live in Broward County myself about 20+ years ago.
     
  3. RaZa

    RaZa Member

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    i thought accounts were latched to a specific device. the only transferable accounts i've heard of were the lifetime ones. i don't really use it though so I don't really know. I also have a 3 year trial subscription to entune, but never used it once other than the one time i tried it when i bought the car and saw how awful it was...
     
  4. HTMLSpinnr

    HTMLSpinnr Moderator
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    Last I checked, Entune will now be free for lifetime, not just 3 years.

    Toyota - Entune

    Seen in the FAQ section:

     
  5. RaZa

    RaZa Member

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    That probably won't help their chances of it getting used any more. It's still crap
     
  6. Markee

    Markee Member

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    This below is what Toyota finally got back to me with

    ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    The three years are only for XM data services (weather, traffic, fuel prices, sports, stocks).

    For music, it's just a 3 month trial

    XM decided to start your data services again after this 3 month trial (music and data services) so that you can enjoy the free data services for 39 months in total. They offered that as a goodwill gesture for the troubles you had to go through recently.


    Thanks again for contacting us regarding your issue and have a wonderful day!

    Regards,

    Percy Chan

    Product Liaison

    Toyota Customer Experience Center

    310 974 7575
     
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