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Issues using Bluetooth phone

Discussion in 'Prius v Audio and Electronics' started by HOBcommuter, Jan 20, 2016.

  1. HOBcommuter

    HOBcommuter New Member

    Joined:
    Jan 20, 2016
    2
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    Location:
    North Jersey
    Vehicle:
    2013 Prius v wagon
    Model:
    Two
    Hi all--
    Searched (here and online) but couldn't find the answer.

    I have a 2013 Prius v Three, and have been successfully using my phone (an iPhone 5 to start, and now a 6) via the Bluetooth connection.

    About a week ago, a problem surfaced. I can use the steering wheel buttons and voice prompts to make a call. However, once the call connects, all of the on-screen buttons in the car go grey except for one in the bottom right corner that says "Hands-Free Mode". Touching this button does nothing. I cannot hear the call, the recipient of the call cannot hear me, and I end up having to end the call on my phone.

    Has anyone experienced this? Anyone have a fix?

    Thanks!
     
    #1 HOBcommuter, Jan 20, 2016
  2. davidc83

    davidc83 Member

    Joined:
    Oct 14, 2015
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    Location:
    Scottsburg, Indiana
    Vehicle:
    2015 Prius c
    Model:
    Five
    Check your iPhone and see if it had updates just before the problem. If you didnt update entune, I would suspect phone issue

    XT830C ?
     
    #2 davidc83, Jan 23, 2016
  3. HOBcommuter

    HOBcommuter New Member

    Joined:
    Jan 20, 2016
    2
    0
    0
    Location:
    North Jersey
    Vehicle:
    2013 Prius v wagon
    Model:
    Two
    My iPhone had not updated before the problem. And, actually, had never installed Entune before this. I tried this afterwards and did not see a change.
     
    #3 HOBcommuter, Jan 24, 2016
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