Just trying trying to wrap my brain around this one...

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by NoThrowningRocks, Aug 22, 2019.

  1. NoThrowningRocks

    NoThrowningRocks Junior Member

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    I agree debit can be more challenging than credit card disputes. A couple things in my favor is my case is very well documented, as a matter of law the way he handled a couple things (e.g., writing "estimate" on the receipt instead of "quote") works against him, and maybe most importantly I'm using USAA, which has been a strong, pro-member advocate in prior disputes.

    Thanks for the reminder I need to be particularly thoughtful and deliberate when presenting my justification for a charge-back. I'm definitely going for hours charged in excess of our agreement of 15. Now I need to find out if withholding more is justified if the work wasn't completed correctly.
     
  2. NoThrowningRocks

    NoThrowningRocks Junior Member

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    @Skibob Are you largely in agreement with ChapmanF (largely just a bunch of stuff probably not plugged in) or do you see larger issues? Thanks!
     
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  3. bisco

    bisco cookie crumbler

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    i had a 15 year old onan 12kw propane generator with a honda engine. a great machine, and when i finally got tired of doing mown tune ups, i called the authorized dealer, and they proceeded to break it. they were unapologetic, and wanted $3,000. to fix it. they wouldn't even accept part of the responsibility and negotiate.

    when i called chase and told them what happened, and supplied all the emails and the bill, they came back with a finding for us and credited our account. the guy at chase was incredulous.

    i went with a new company who installed a kohler. same size, but you can tell the quality difference. onan was a great machine, and should have lasted at least 20 years. kohler does not look to be built as well, and is definitely much noisier than the honda.
     
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  4. Skibob

    Skibob Senior Member

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    Yes
     
  5. Skibob

    Skibob Senior Member

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    They must have broken the generator part. I can’t see breaking a Honda engine that practically never ran.
     
  6. bisco

    bisco cookie crumbler

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    agreed. the tech claimed that sometimes replacing the 12v will fry the ecu. say what? even so, 3k for a new one? now you're in prius territory :p

    and they didn't even know, they were just going to throw parts at it:rolleyes:
     
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