1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Loud metallic slapping sound when driving over lane reflectors - AUDIO RECORDING NOW INCLUDED

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by Preeeus, Aug 9, 2016.

  1. dorunron

    dorunron Senior Member

    Joined:
    Jul 17, 2011
    3,318
    1,103
    0
    Location:
    Houston, TX
    Vehicle:
    2013 Prius
    Model:
    Three
    Looking forward to seeing this TSB being posted. Once I have it, I will return to Toyota and ask for the fix to be done once and for all.
     
  2. FroggyTaco

    FroggyTaco Member

    Joined:
    Dec 4, 2011
    211
    59
    3
    Location:
    Paso Robles, Ca
    Vehicle:
    2013 Prius
    Model:
    Two
    I also forgot to mention I don't use the wheel covers as I prefer the look of the black OEM wheels over the silver wheel covers.
     
  3. dorunron

    dorunron Senior Member

    Joined:
    Jul 17, 2011
    3,318
    1,103
    0
    Location:
    Houston, TX
    Vehicle:
    2013 Prius
    Model:
    Three
    Have 17" Wheels on this one. Were installed by the Gulf States Toyota Distribution before making it to the dealer.

    avatar.jpg

    OEM Prius Wheel Info.jpg
     
  4. lar.smith42

    lar.smith42 Active Member

    Joined:
    Jun 3, 2014
    203
    118
    0
    Location:
    Double Oak , Texas
    Vehicle:
    2010 Prius
    Model:
    II
    My 2010 has made this noise since it was new.
     
  5. tweedle99

    tweedle99 Member

    Joined:
    Feb 7, 2012
    98
    55
    0
    Location:
    Round Rock, TX
    Vehicle:
    2010 Prius
    Model:
    III
    I had similar problem. After I replaced the front struts, i also noticed "clunking" when I was braille driving or hit a manhole cover. It never did it before the struts.

    I thought it was the end links so I bought 2 new ones. So while taking off the old end links, the front sway bar was disconnected from both sides. This is where i noticed that the sway bar are free to swing up and down, banging on both upper and lower control arm which is the exact sound i heard from inside the car.

    I did replaced both bushings and the sound went sway. The ride was a little softer too.

    See the pix of how worn out the old one is.

    The new bushings will be bigger than the slot but will compress into the spot once you tighten up the bolts.

    Oh, the bushings are designated left and right side.
     

    Attached Files:

    Preeeus and Raytheeagle like this.
  6. Preeeus

    Preeeus Member

    Joined:
    Aug 14, 2014
    255
    59
    0
    Vehicle:
    2010 Prius
    Model:
    IV
    Thanks! What bushings are those? Any part # for them?

    Did the old ones fail, did they just wear out, or were the originals a bad design?
     
  7. Preeeus

    Preeeus Member

    Joined:
    Aug 14, 2014
    255
    59
    0
    Vehicle:
    2010 Prius
    Model:
    IV
    Still working to get this resolved. Vehicle at another Toyota dealership. It's very confusing, time consuming, and tiring dealing with this. The second dealership claims they find nothing wrong, despite the loud noises and the TSB that likely describes this exact issue: T-SB-0136-11
     
    #47 Preeeus, Aug 12, 2016
    Last edited: Aug 12, 2016
  8. tweedle99

    tweedle99 Member

    Joined:
    Feb 7, 2012
    98
    55
    0
    Location:
    Round Rock, TX
    Vehicle:
    2010 Prius
    Model:
    III
    The rubber still seems pliable but the notice the hole where the sway bar goes is quite large. I think the bushing supposed to control the up/down motion of the sway bar. After i install the new bushings, the bar had more resistance going up/down.

    These are what i ordered. Cheaper than OE.

    Left


    Right



    Noticed the little nub, it goes into the bracket below
     
    Preeeus likes this.
  9. Rebound

    Rebound Senior Member

    Joined:
    Mar 11, 2010
    3,961
    2,609
    0
    Location:
    Portland, OR
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    I might pull my right front brakes and re-grease them tomorrow, to see if this goes away. I doubt it will solve it, but we'll see.
     
  10. Jimi1976

    Jimi1976 Active Member

    Joined:
    May 15, 2013
    242
    124
    0
    Location:
    Denver, CO
    Vehicle:
    2010 Prius
    Model:
    III
    Again - I think it's a suspension issue. Sway bar bushings....end links....these can be very noisy when worn, and very inexpensive and easy to replace.
     
    #50 Jimi1976, Aug 13, 2016
    Last edited: Aug 13, 2016
  11. Rebound

    Rebound Senior Member

    Joined:
    Mar 11, 2010
    3,961
    2,609
    0
    Location:
    Portland, OR
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    I greased the right front very thoroughly, and the sliders are covered in the stuff. I'll probably wind up contaminating the pads eventually. Sacrificed for science.

    Problem is still there. So lubricating the front brakes is not the solution. And I very recently lubed all of my brake pins and I greased the pad assembly all around anyway.

    To be honest, this problem doesn't bother me. I've had the car four years and only noticed it recently. It's not hard to avoid Dr. Bott's dots.
     
    Raytheeagle likes this.
  12. Preeeus

    Preeeus Member

    Joined:
    Aug 14, 2014
    255
    59
    0
    Vehicle:
    2010 Prius
    Model:
    IV
    Thanks for performing the experiment!

    Did you check your VIN against the TSB to see if the Slide Pin Bushings need to be replaced?
     
  13. The Electric Me

    The Electric Me Go Speed Go!

    Joined:
    May 22, 2009
    9,083
    5,796
    0
    Location:
    Undisclosed Location
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    My general observation in life?
    Anyone who brags about having extensive experience and/or how smart they are?
    Usually isn't too bright and knows very little.
     
  14. dorunron

    dorunron Senior Member

    Joined:
    Jul 17, 2011
    3,318
    1,103
    0
    Location:
    Houston, TX
    Vehicle:
    2013 Prius
    Model:
    Three
    +1
     
  15. Preeeus

    Preeeus Member

    Joined:
    Aug 14, 2014
    255
    59
    0
    Vehicle:
    2010 Prius
    Model:
    IV
    We recorded the audio of the loud metallic slapping noises that are generated whenever we drive over lane reflectors.

    Here is the recording: Toyota Prius Loud Slapping Sound when Driving over Lane Refl... - Clyp

    That recording was made with the vehicle driving at about 30 MPH.

    As you can hear, the sound is extremely noticeable and is very loud. When we drive past people, they stare at our Prius, likely thinking it is about to fall apart.

    The Toyota dealership claims this is totally normal and is not indicative of any issue, and therefore does not qualify for any service under the Toyota extended warranty, which is about to expire.

    All feedback is appreciated.
     
    Raytheeagle likes this.
  16. Raytheeagle

    Raytheeagle Senior Member

    Joined:
    Jul 1, 2016
    11,251
    15,476
    0
    Location:
    Bay Area, California
    Vehicle:
    2019 Prius Prime
    Model:
    Prime Plus
    My 2010 Prius II with 138 k on it does not sound like either audio recordings. Out in Northern California we have all different types of lane reflectors, and no noise like that. Hear plenty of brakes squealing, but that is caused by the quality of drivers:eek:.

    I would not say it is normal, and I do not have that noise eminate from my Prius. IMO, I would inspect the wheels, brakes, rotors and undercarriage myself, or take it to a brake shop as the dealer you have been using I would question.
     
    Preeeus likes this.
  17. Preeeus

    Preeeus Member

    Joined:
    Aug 14, 2014
    255
    59
    0
    Vehicle:
    2010 Prius
    Model:
    IV
    Thanks Ray. That's an excellent data point.

    It's amazing how the dealership claims it is totally normal.

    Hopefully more people will listen to the audio recording and say whether or not, based on their experiences with the Prius, they think it normal or indicative of a problem.
     
  18. Jimi1976

    Jimi1976 Active Member

    Joined:
    May 15, 2013
    242
    124
    0
    Location:
    Denver, CO
    Vehicle:
    2010 Prius
    Model:
    III
    Suspension.
    Struts and end links.
    Take it to another dealer
     
    Preeeus likes this.
  19. Preeeus

    Preeeus Member

    Joined:
    Aug 14, 2014
    255
    59
    0
    Vehicle:
    2010 Prius
    Model:
    IV
    Thanks Jimi.

    Brought it to another Toyota Dealership, using up some valuable miles before the extended warranty expires at 125K.

    They claim everything is normal.

    Not sure what to do. The Toyota extended warranty is only honored at Toyota dealerships, but they claim everything is normal.

    The extended warranty covers (or is supposed to cover) almost all mechanical failures. It seems like something making a loud metallic slapping noise that can be heard a block away is indicative of some sort of mechanical failure.

    Ideas?
     
  20. Jimi1976

    Jimi1976 Active Member

    Joined:
    May 15, 2013
    242
    124
    0
    Location:
    Denver, CO
    Vehicle:
    2010 Prius
    Model:
    III
    Have you called Toyota of America?
    Have you taken it to a reputable independent shop?
     
    Preeeus likes this.