Muffler/ exhaust 2013 Prius C

Discussion in 'Prius c Main Forum' started by BarbaraH, Apr 10, 2022.

  1. BarbaraH

    BarbaraH Junior Member

    Joined:
    Jul 1, 2014
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    Location:
    Oneonta NY
    Vehicle:
    2013 Prius c
    Model:
    Two
    Fellow Prius C owners,
    I had my muffler replaced for the second time on this car a couple weeks ago. First time was in 2019). Brought it back to shop b/c I continued to hear some rattling from right rear & a bump/clank whenever I encountered any bumps in the road.

    Tech eliminated the rattle noise by removing the heat shield (is this okay). They tried to adjust the brackets holding muffler (said they bent it a few inches) to address the bump/clank. This was not successful, it still makes that noise when I hit anything - manhole cover, sewer grate, uneven pavement, anything...

    Service manager said there wasn’t anything else they could do except weld it in place (!?) which would void the warranty. “Cars make noise.” In my experience, this car doesn’t make noise, certainly not banging/clanking!

    Advice/ suggestions? This was a national franchise repair shop, btw, not a dealer or small independent shop.
    Thanks
     
  2. John in Vermont

    John in Vermont Junior Member

    Joined:
    Aug 2, 2018
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    Location:
    Rochester, Vermont
    Vehicle:
    2018 Prius c
    Model:
    Two
    You are dealing with some incompetent people. It sounds like they used a cheap aftermarket replacement that didn't fit properly the first time. I would give up on dealing with them, they will probably never get it right.
     
    roadrunner and BarbaraH like this.
  3. Danny13pruisc3

    Joined:
    Nov 8, 2020
    163
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    Location:
    maryland
    Vehicle:
    2012 Prius c
    Model:
    Three
    Why would welding it void the warranty? take it to another location or another shop entirely. I would say have them weld it.
     
  4. BiomedO1

    BiomedO1 Active Member

    Joined:
    Mar 27, 2021
    384
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    Location:
    SacTown, Ca
    Vehicle:
    2021 Prius Prime
    Model:
    LE
    NO, don't take it back. It's NOT OK to remove heat shields; they have a purpose. Manufacturers are always trying to simplify things and cut cost; do you really think they would install an unnecessary heat shield?

    Jump on Yelp or Repairpal and find a credible muffler shop or ask your friends; also take a look at your current shops rating.

    Hope this helps

    PS. get that heat shield put back on; before something melts and/or causes more issues.
     
    #4 BiomedO1, Apr 11, 2022
    Last edited: Apr 11, 2022
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