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My 5000 mile service experience

Discussion in 'Gen 4 Prius Care, Maintenance and Troubleshooting' started by RoadNoise, Nov 8, 2016.

  1. RoadNoise

    RoadNoise Active Member

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    Took the Eco in for its 5000 mile service interval, arriving precisely at my appointment time. I explained to the guy that this was an Eco and required nitrogen at 39/36 psi. He wrote that on the ticket and I waited an hour for the service.

    While waiting, I purchased 4 qts of transmission fluid and two gaskets for a planned change. The parts guy asked how many miles I had on it and when I told him, I get a look and comment that screams "you are an idiot". Could be, but that is not his decision to make.

    Got the car back and drove about a block away when I remembered to check tire pressures. Yep, just as I had been warned here before, front tires were 36 and the rears 39. I knew they had been rotated (I marked them) but obviously the pressure was never addressed at all.

    Major confusion upon my return. What? They finally read the inflation specs on the door (believing for the first time that the Eco has different specs) and agreed to correct the issue. One of the service bay guys went on a mini-rant about how nitrogen was a complete waste, implying I was a fool. Probably was the same idiot who did the work. Said it would be about 30 minutes. An hour later I ask what's up with my car. I'm told "with nitrogen all four tires must be evacuated and filled at the same time" and "there's a special machine" and "it's a very slow process". What? Total wait time, 2 hours and 15 minutes.

    I now question if they actually put 0w-20 oil in there.

    If I can't trust them to do a simple 5000 mile service correctly, how could I ever trust them to do anything else?

    Answer: I won't.
     
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  2. JimboPalmer

    JimboPalmer Tsar of all the Rushers

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    I encourage an ATF change at 30,000 miles, 90,000 miles, then every 90,000. miles.

    Gen 3 Prius have a 10,000 mile oil change interval, i would be amazed if Gen 4 was less
     
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  3. krmcg

    krmcg Lowered Blizzard Pearl Beauty

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    10,000 miles yes.
     
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  4. William Redoubt

    William Redoubt Senior Member

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    You should find another dealer to service your car. Or just do it yourself.

    And IMHO nitrogen in tires is a marketing gimmick. Air (the stuff you breath and the stuff the compressor puts into the air hose) is almost all nitrogen. It seems impossible to me that any dealer would have a system so that all of the air could be evacuated from the tires before adding the nitrogen (you would need a vacuum pump and a special valve setup).
     
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  5. Mendel Leisk

    Mendel Leisk Senior Member

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    How about this: fugedabout nitrogen, it is just a gimmick. And pick a number for all your tires, front and back: say 38 psi.

    Crisis averted.
     
  6. bisco

    bisco cookie crumbler

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    i change my oil at 5k, and 10k thereafter. changing tranny fluid to rid initial break in debris may be a good idea. does toyota state that eco tyres come with nitro?
     
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  7. Lucifer

    Lucifer Senior Member

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    When I took mine in at 5000 they didn't change the oil, they simply rotated the tires, well, when they told me what they were doing I drove away, an hour each way

    If you want nitrogen, go elsewhere, yes they evacuate the air and replace it with nitrogen, but not four at once, shop around, Toyota dealers are independent, live or die, they please or go out of buisness, laugh and leave.
     
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  8. MrMischief

    MrMischief Active Member

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    They evacuate all of the air out of your tire then hook it up to a nitrogen generator that will produce 95% - 99.9% nitrogen (depending on the machine). It IS a slow process. Also it IS a waste of money and you ARE a fool for getting it, according to consumer reports where they took something like 31 pairs of tires (62 individual tires), filled half with air and half with nitrogen, let them sit outside for a year then checked them. There was only a minor difference in pressures after one year. I can't find the original post but here's a Q and A about it: Nitrogen in tires - Q&A
     
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  9. Mendel Leisk

    Mendel Leisk Senior Member

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    Pretty sure no. Nitrogen filled tires have no mpg advantage, just marginally less disposed to lose air, and maybe rubber lasts longer, due to absence of oxygen.
     
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  10. krmcg

    krmcg Lowered Blizzard Pearl Beauty

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    Absence of O2 on one side only.
     
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  11. Mendel Leisk

    Mendel Leisk Senior Member

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    True dat.

    I get my tires at Costco, and they stay nitrogen-only for the distance between the store and the first Chevron, where I'll top them up a bit. That's still mostly nitrogen fill.

    Good test subject, on both our OEM's and our snows, we've had one flat, refilled with regular air. Not noticing any appreciably difference in rate of air loss with the repaired tires. And they're all pretty steady.
     
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  12. alexgrigori

    alexgrigori Active Member

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    Oxygen is not the only difference. And oxygen is not a problem.
    The difference (and potentially problem) is water vapors ambient air has if pumped without desiccant scrubber (99% cases).
    In cold weather water vapor has condensed inside tire affecting pressure and corrosion of rim and pressure sensor (if any).
     
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  13. MrMischief

    MrMischief Active Member

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    So if we would just have the tire shops put a dryer on their line that should solve the issue! Right?
     
  14. alexgrigori

    alexgrigori Active Member

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    Dry air and dry nitrogen are both OK. Should be no difference in performance.
    Helium is much more interesting option.
     
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  15. Prodigyplace

    Prodigyplace Senior Member

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    Helium?
    Less weight == better MPG & possible explosive boost?
     
  16. DonDNH

    DonDNH Senior Member

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    Helium is inert.
     
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  17. Mendel Leisk

    Mendel Leisk Senior Member

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    I've never seen any mention of Nitrogen filled tires by Toyota.

    Did you ask for an oil change? It's not on the US schedule at 5000 miles.

    He's likely correct, probably what you had in your tires was regular air, nothing really wrong with it btw.
     
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  18. MrMischief

    MrMischief Active Member

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    I was being "funny" because I would bet nearly all tire shops and garages have an air dryer in their compressed air system
     
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  19. alexgrigori

    alexgrigori Active Member

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    AFAIK most do not have (because with some exceptions). At best industrial grade pumps may have coalescing filter to separate liquid water.
    The small pumps on a gas station have nothing.
     
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  20. Rebound

    Rebound Senior Member

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    He's the customer. So:
    1) Do what the customer says
    2) Don't call your customer an idiot. All the customer's doing is giving you money.

    Am I right?
     
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