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My Coastal eTech Experience

Discussion in 'Gen 2 Prius Audio and Electronics' started by blown240, May 29, 2011.

  1. blown240

    blown240 Junior Member

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    I see alot of negative comments about these guys and their communication. So I thought I would share my experience.

    I was interested in an Ultimate lockpic 1, so I emailed them late one night. Early the next morning I had a response that was clear and answered all my questions. So a few days later I ordered the lockpic. I got an email that they had created a UPS tag for it the next day, but it took 2 more days, and an email checking in, before it shipped. Once it shipped I had it 4 days later.

    So basically I am pretty happy with the experience. Both times I emailed them they got back to me very promptly. And even though it took a couple days to ship, I think a week between ordering it and receiving it is pretty good since I am in Cali and they are in Fla.

    Just thought I would share... I will do a write up of the install when I have a chance to do it.
     
    #1 blown240, May 29, 2011
  2. cproaudio

    cproaudio Speedlock Overrider

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    a lot of times sales service is a lot better than after the sales service. Enginer is a prime example.
     
    #2 cproaudio, May 29, 2011
  3. blown240

    blown240 Junior Member

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    Maybe, but I still thought I would share.
     
    #3 blown240, May 29, 2011
  4. iansane

    iansane New Member

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    2008 Prius
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    My experience with them hasn't been so pleasant. I got an ultimate lockpick which didn't seem to work. The tech support was reasonable and they asked me to send the unit back, which I did.

    Edit: After a long while they got back to me, found the package I had sent to them and quickly sent a replacement which works wonderfully. It seems that they somehow lost/forgot about my order information. They were very pleasant and overall I am quite happy with them.
     
    #4 iansane, Jun 4, 2011
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