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My first flat tire

Discussion in 'Gen 2 Prius Main Forum' started by Pixie, Dec 9, 2004.

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  1. DanMan32

    DanMan32 Senior Member

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    It isn't Goodyear you should have gone to, but rather Toyota. The road hazard is convered through (if not by) Toyota dealer.
     
    #21 DanMan32, Dec 11, 2004
  2. DanMan32

    DanMan32 Senior Member

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    Road hazard claim #: 1-877304-6495. Look in your Roadside Assistance Program pamphlet.
     
    #22 DanMan32, Dec 11, 2004
  3. Pixie

    Pixie New Member

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    Bear in mind that my dealings with Toyota and Goodyear were after the tire had already been repaired. Because there were so many people on hand at the time (admittedly, a rare happenstance), I didn't need to call anyone and was back on the road an hour after it happened.

    Had I needed to, Toyota would have been the ones to call for a rescue at the scene. When I called Toyota a few days later to ask about having the tire inspected for safety, they said to call Goodyear since it was no longer considered a road hazard situation.
     
    #23 Pixie, Dec 11, 2004
  4. DanMan32

    DanMan32 Senior Member

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    That's bogus. They are supposed to reimburse you for the repair. Included in that, should be making sure the tire remains safe to drive on. After all, you did drive 2 miles on a flat. Tires usually don't survive that. Quite frankly, I am suprised it wasn't chewed up by the time you got to the end of the bridge.

    What they may be using as a loophole was the pre-authorization clause, but still, that is very bogus, and puts a bad rep on the RoadSide assistance and Toyota themselves. Are they really willing to risk their reputation, and your safety for a measily $30?
     
    #24 DanMan32, Dec 12, 2004
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