Navigation who can I complain to?

clifford · May 2, 2006

<div class='quotetop'>QUOTE(SW03ES @ May 2 2006, 08:28 PM) [snapback]248833[/snapback]</div>

We've travelled all over the northeast with the Toyota nav in our Lexus and our Prius, and while sometimes it will make your head scratch it always gets us where we need to go. 110% satisfied.
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While I am glad that you are totally satisfied with your older ES Nav I honestly don't think you would be as satisfied with the current modelES. Toyota/Lexus has made changes for some reason.
When you up date your Lexus you may find a difference so please be aware.
My daughter's boyfriend has a 2007 GS 300 with Nav. and has exactly the same problems as I have in my area (not dirt roads) city of 100,000. He is ready to head back to an Acura TL because of this system.
Thanks for your reply.

<div class='quotetop'>QUOTE(devprius @ May 2 2006, 06:24 PM) [snapback]248795[/snapback]</div>

I've been an avid user of GPS receivers for about 8 or 9 years now. My first GPS was a Garmin GPS III, later traded in for a GPS III+ (which I still have), and currently using a Street Pilot III in our Sienna. So I've got a bit of experience comparing the portable units to that of the Prius' Navigation system (which I also have).

Each system has it's pluses and minuses. The biggest advantage of the Prius' system is that it is fully integrated into the car, has a larger screen, can operate in poor or no satellite reception conditions, and generally seems faster in terms of route calculation, redrawing of the screen, looking up POI's, etc, at least compared to the Street Pilot III. I haven't used the current Garmin or Magellan units, so their new hard-disk based units may be a lot faster than my Street Pilot III. The advantage of the portable units first and foremost seems to be their portability. In addition to that, the ability to create custom routes, define custom waypoints, and ease of firmware/software upgrades is a definite plus. I have noticed that map updates for the Garmin units is around $150 to $250, which is not that much cheaper than what a dealer charges for the latest DVD for the Prius.

All in all, I'm glad I opted for the Navigation/Bluetooth system when I bought my Prius. I'm also glad I have my Street Pilot III. They both have their place in our cars...
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I hope that, eventually, I will be as satisfied as you are with the Prius, Nav. I also have a street pilot 2610 and also a Garmin IQUE M4. Yes the Prius has a larger screen. I don't really know what the advantage of the integrated system is for this Prius Nav. Maybe you can explain.

Thanks for your reply.

<div class='quotetop'>QUOTE(Proteus @ May 1 2006, 10:49 PM) [snapback]248372[/snapback]</div>

I'm looking to complain as well. I've had Garmin Streetpilots for many years and really liked them. This is a big step down, mainly in software coverage and features. I've already complained to the dealer, and the Toyota Consumer center. I've heard nothing back.

Anybody know how to reach a senior manager in the southeast?
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Finally someone who understands the step down. And this for approx. $2000!

<div class='quotetop'>QUOTE(beeri @ May 2 2006, 01:59 AM) [snapback]248444[/snapback]</div>

I used to not be able to find anything... then I realized my mistake

If you put a space after the street number, it will not find the adress... stupid, I know...

Perhaps this is your mistake?
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thanks for your suggestion.

<div class='quotetop'>QUOTE(jgraner804 @ May 2 2006, 08:30 AM) [snapback]248503[/snapback]</div>

That is really strange! We just returned from a trip along the east coast - put 2500 miles on our Prius and the navagation system worked perfectly - got us right up to the front door of each destination. Could not have made it without it! We live in a new area - our street is only 2 years old and the system includes our street and all the adjoining streets.....where do you live?
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That is great. I am so glad that yours does the job the unit is supposed to do.

<div class='quotetop'>QUOTE(TonyPSchaefer @ May 1 2006, 10:25 PM) [snapback]248357[/snapback]</div>

You can complain to Toyota's Customer Experience line but they aren't the manufacturers of the NAV DVD. There are companies who make the NAV DVDs for many manufacturers and other applications. They would be the ones you want to gripe to. I know it's been addressed around here previously.
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Is the a phone line?
thanks

<div class='quotetop'>QUOTE(daniel @ May 2 2006, 08:06 AM) [snapback]248485[/snapback]</div>

Really makes me appreciate my Garmin Street Pilot. Curiously, it has the opposite behavior regarding U-turns: If I take a wrong turn it recalculates immediately, but if there is just no way to get back to my route because I am on a road going off in entirely the wrong direction, it will take me miles along that route, only to turn around where there is finally some kind of loop where I can turn without making a U turn.

All in all it is great and gets me to within a block of my destination.

Tip regarding any GPS: Instead of entering your home address, find the "This Is Home" button and use it when you are sitting right in front of your house. Then it has the actual coordinates. Not that anyone should need that.
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Thanks for your reply.
I appreciate my street pilot also and also my iquem4 but I need to get this Prius Nav to work to my satisfaction also. It is, by far, the most expensive of all!

<div class='quotetop'>QUOTE(mssmith95 @ May 2 2006, 09:01 AM) [snapback]248517[/snapback]</div>

I agree that the system is pretty basic.

My house address is listed incorrectly (in fact my entire cul de sac of 9 houses are all listed with the incorrect street number...and our houses are 9 years old).

Occasionally, I come across your problem where it for some reason fails to recalculate the route...or takes a long time to do it. However, it ususally does it instantly. As far as it trying to make you do a "U" turn...it is basing that on the streets it shows, and the average speed for that type of street. This is something that you can edit (in settings you can edit the "average" speed for a street, major street, and highway. Even though you know that the route it shows may not be as fast (due to hills, lights, etc.), it can not see those things. On older NAVs you could override its selected route with a "preferred" route...but not on the new one...all you can do is turn off the "allow freeway"...if that helps.

All we can do is hope that they come out with a new version soon.
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Thank you for your suggestion to turn off "allow freeway" that does make sense but I don't really understand why"allowing freeway" would take your 30 miles out of the way!

<div class='quotetop'>QUOTE(clifford @ May 1 2006, 09:15 PM) [snapback]248315[/snapback]</div>

Does anyone know how I can influence Toyota regarding this inferior Navigation system that costs roughly $2000.? I am just looking for an address or a contact to make my little voice heard.
This is a poor excuse for Nav. Unfortunately it can not find anything in my area, which is set right. This even though these streets have been here for 30 plus years.
Thanks
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So I am thinking what if I was able to come up with an older dvd install. Would I not have the restrictions that I have now with the current model?

Navigation who can I complain to?

clifford Member

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Navigation who can I complain to?

clifford Member