No Way to Change MPH to KPH on New 2016 Model Three

Comment for the above two posts: yes, you can cobble remedies, and in the interim that's the noble thing to do. But Toyota should fix this.

 

According to Consumerreports.org, Toyota makes good cars. However, I think the 2016 Toyota Prius manufactured in January and February 2016 and delivered to the United States are lemons. Before purchasing a new 2016 Prius Four, I attended the North American International Auto Show held at Cobo Center in downtown Detroit. This show is located two miles from Canada so there is a large Canadian attendance. This year 815,575 people attended.

When I visited the Toyota booth, Toyota offered a $500 incentive if I purchased a new Prius before the end of February. I also qualified for an additional $750 incentive as I am a recent Tribal college graduate. I am a commuter student from Michigan to Ilisagvik College at the top-of-the-world in Barrow, Alaska.

After reviewing the Toyota owners manual, I purchased a new 2016 Prius Four on February 16, 2016. The literature on the Toyota factory website says my Prius is equipped to switch from English to metric units. Unfortunately, Toyota failed to disclose that any Prius manufactured in January and February and delivered to the United States did not have this feature working correctly. Without the ability to switch to metric units, by government mandate, my Prius does not meet Canadian Motor vehicle safety regulations. I agree with the Government of Canada that it is a safety hazard to have the 2016 Prius speedometer display in miles per hour units instead of kilometers per hour when you are driving in Canada, Mexico, or other foreign countries. Motor Vehicle Safety Regulations (C.R.C., c. 1038) - Transport Canada I don't think it is a good idea to promote Toyota vehicles at an international auto show located two miles from Canada that will not meet the Canadian Motor Vehicle Safety Regulations.

The Motor Vehicle Safety Regulations of Canada on page 81 under the heading “speedometers and odometers" states the “speedometer shall indicate the speed of the vehicle in kilometres per hour or in kilometres per hour and miles per hour. The unit or units of measurement shall be identified on the speedometer or at a location adjacent to it.” Read more: http://laws-lois.justice.gc.ca/PDF/C.R.C.,_c._1038.pdf.

Toyota has apparently failed to reveal a material fact that the Prius sold to me does not meet the Canadian Motor Vehicle Safety Regulations. There was no disclosure on the vehicle Monroney sticker that this Prius has a disabled or deleted English to metric unit speedometer display.

After 10 months from my date of purchase, the only remedy Toyota offers is for me to purchase a new Prius to replace my new Prius at my expense.

As Mendel Leisk points out, when I purchased my new 2016 Toyota Prius, I did not know I was purchasing a lemon vehicle with vaporware software. There was not a clear and conspicuous disclosure that Toyota deleted the option to select between English and metric units which will affect multiple vehicle systems such as navigation, heater/AC, speedometer, and odometer. Some people recommend I purchase additional equipment at my expense as a partial remedy, but these solutions do not correct the issue of my navigation unit and other systems being unable to display metric units when I drive outside of the United States.

This 2016 Toyota Prius defect significantly affects the resale price of my 2016 Prius because my 2016 Prius does not meet Canadian safety standards. I have been advised that car dealers are reluctant to purchase vehicles with potential safety recalls.

Since Toyota advised the only way to fix my new defective Prius is to purchase a new Prius, this week I contacted my local Toyota dealer regarding purchasing a replacement car. The salesperson emailed to say regarding purchasing a new replacement Prius, "Sorry to hear about the km/h mix up. Soon (if I purchase a new replacement Prius) you will be able to put that headache behind you."

I paid an extra $1,935 for the Toyota Advanced Technology Package when I purchased my 2016 Prius Four so I could avoid any issue with purchasing additional accessories such as a GPS or dashcam. Now, the cost of purchasing a new Prius to replace my defective lemon 2016 Prius is an additional $14,000 to $16,000. It does not seem fair that Toyota customers will need to pay more and continue to be inconvenienced by Toyota factory defects.

I have patiently waited 10 months for a Toyota solution to fix their speedometer and metric unit issues. I also waited six months to receive a Toyota solution to my constantly rebooting navigation system. How much longer should Prius owners wait for a Toyota solution?

Toyota advertises, "Let's go places." For truth in advertising, Toyota should really say, "Let's go places, except to Canada, Mexico and the rest of the planet because some Toyota speedometers can't display metric units."

If Toyota can't fix the speedometer software in their 2016 Prius vehicles, as a manufacturer, I believe they should get these lemons off the road. Toyota can crush my vehicle at their factory and replace it under the Toyota limited warranty.

 

I'm pushing into Toyota Troll territory, apologies, but while we're discussing truth in advertising, I think stuff like this 2010 Owner's Manual excerpt should be in the glossy brochures too:

 

While you are quoting manuals, here is a quote from the 2016 manual that is supposed to be for MFG through Feb 2016. Look at the last, false item:


Link: http://www.toyota.com/t3Portal/document/om-s/OM47A29U/pdf/OM47A29U.pdf

 

Gap insurance and nearest cliff are two things that come to mind
Can't enough people that are affected by this get together and raise a class action and sue Toyota, or would that be a lost cause ?

 

1. How many people in the US purchased Prius manufactured before Feb 2016?
2. How many of those in 1 care about the missing feature?
3. How many of those in 2 are willing to participate in a class action?

It would likely be a very small group participating.

 

True. I'm an early implementor and it doesn't matter to me. I am sorry that others are put out.

 

You know, now I'm curious what part number the late build cars have for the instrument cluster PCB.

Because the 2016 Prius apparently uses 83862-47L20 and 83862-47L30... but 83862-47L21 and 83862-47L31 exist (the parts sites that are selling them don't list any car for them), and it's possible that all the online catalogs weren't updated for late build cars.

It could be as simple as just replacing the cluster, to get km/h on the early build Gen 4 speedometer. And, if that is true, I'm thinking Toyota's best bet is, if someone asks, just replace it under warranty as if it were a failed cluster.

 

Switching from English to metric units affects more than just the speedometer display. The ability to select between English and metric units will also need to correct the navigation system, odometer, speed warning system and temperature control displays. Will replacing the instrument cluster correct the problem with the navigation system and heating control systems being in English units instead of metric units?

I believe the Toyota remedy for their customers to purchase a new Prius to replace a new Prius at the customer expense is absurd. This week, after waiting over ten months for Toyota to correct this issue in my 2016 Prius, I submitted vehicle safety complaints with the U.S. Department of Transportation National Highway Transportation Safety Administration, Transport Canada, and Consumer Reports.

I would encourage other Prius owners affected by this problem to file their complaints with appropriate government agencies to help warn other Prius owners about this safety issue.

 

No no no, especially not the odometer, lol. The navigation I don't know from, our 3rd gen doesn't have. But our car is basically a metric car. The mpg/kmh button only changes speed display units.

 

The Toyota 2016 Prius Four with the vaporware software has a different owner's manual. So you can examine the differences, the owner's manual for the navigation system in my lemon 2016 Prius is Toyota publication number OM47A41U. Toyota part number 01999-47A41. You can download a copy from the Toyota website using this link: http://www.toyota.com/t3Portal/document/omnav-s/OM47A41U/pdf/OM47A41U.pdf.
The general settings in this owner's manual begin on page 57. Toyota only allows you to select the units displayed on the weather temperature screen.

 

Did the Toyota dealer sell you a normal 2016 Prius or did the dealer deliver a 2016 lemon Prius produced in January or February 2016?

 

Tideland, is the 2016 stealth or do you plan to update your signature soon?

 

Let me be the first person to welcome you to the International Toyota Auto-Owners Lemon club.

I see other people have the same 2016 Toyota vehicle speedometer and navigation system problem. Read more:
2016 Toyota Prius Speedometer Won't Convert Miles To Kilometers: 1 Complaints

Have you registered a vehicle safety complaint with Transport Canada? Here is a link to the complaint form for Transport Canada. Vehicle Safety Defect Complaint Form
.

 

I was under the impression the problem was solved after the first few months of production, but I crossed the border into Canada a few days ago and found out my Gen 4 has this same problem. I purchased it in December of 2016. I doubt the mounties would care if I tried using that as an excuse to avoid a speeding ticket...

 

What is the build date on the drivers door sticker? The car may have been sitting on a dealer's lot or in port for a while.