Official Toyota Dealer caught on a lie....

Well here is the story. I am writing it here not to bitch but to ask what to do next.

I recently bought a 2007 Prius Exec model with leather interior. Lovely car with 41000km on the clock. I am English and live in Norway.

The car was imported from Germany and during the whole sales process I was pushing for a service history. Before contracts were signed I was told that the dealership where the car was sold in Germany confirmed the car was serviced at 15000km and 27000km. The car should be serviced every 15000km so I was happy that the 30000km was done early and that the next service was due on 45000km.

I asked for documentation for the services as the service book was empty without luck so I contacted the dealership in Germany where after several mails received this one back.

"Hi John,
the car had 2 services, at 15.000 and 27.000 km, that´s right. Unfortunately there is no stamp in the service book.
Since the service has not been done here, I cant do anything about this.
But you can believe me, you bought a good car, in good condition.
I hope I could help you and wish you all the best

Ben

Ben Möckelmann
Verkauf

Auto-Partner Zenke GmbH
Königstraße 28
22767 Hamburg
Tel.: 040-39 88 88 77
Fax: 040-39 88 88 70
Email: [email protected]"



I wrote back saying that Im sorry but I can not just take his word for it and that if he found the car has had 2 services then he can give me the information of which garage. After three attempts I still havent had a reply.


Additionally to contacting the dealership I contacted the head office in Germany because I was informed it was actually owned before by Toyota Germany. Again after some mails they sent back this:


"Dear Mr. Robinson,

Thank you for your e-mail.

We can not provide you directly with the information you need. Our internal
system called "E-FA" said, that on November 2008 your Prius stayed at
garage for the first yearly maintenance ( at 19.000km ). A receivable
second one isn´t part of our file.

If necessary, do not hesitate to contact us again.

With best regards from Cologne
Your Toyota Team "



So as you can see the car hasnt had 2 services at 15000km and 27000km, but infact only one at 19000km. As the car is now at 41000km it means firstly it has driven over 22000km without any service but also 11000km over its 30000km scheduled one.

So the dealership basically lied and gave a fraudulent service history for my car.

My question is, what should I do next? I feel I have been cheated here but take away that I have a car that I thought had a great service history to one that is quite bad. Im thinking about the impact on selling it in the future as well.

Please any thoughts and comments are welcomed.


Thanks alot.


John


p.s. You would of thought that Toyota Germany could keep the services up on there own cars wouldnt you?

 

Well guys thanks for the replys. You have confirmed what I was hoping that its not so much of a big deal about the early services. Im not so concerned as of now.

The car will get its 30000km service with a much needed oil change.

Thanks again!

Thought you were insulting me.... Didnt know what that meant until google helped me out. He he!