Passenger Door won't open from outside. Fine from inside

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by Whirlyball, Oct 5, 2021.

  1. Whirlyball

    Whirlyball New Member

    Joined:
    Oct 5, 2021
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    Location:
    Ann Arbor, MI
    Vehicle:
    2012 Prius
    Model:
    IV
    Just bought this 2012 Prius IV yesterday. It seems to be top of line with every option installed. Discovered today the following about passenger front door:
    1. Once locked, it will not open from the outside even it if it unlocked via FOB, inside unlock buttons, or inside lock toggle
    2. It opens fine from the inside
    3. Once open from the inside, the outside handle works fine again until the door is once again locked
    Kinda bummed that this is day 1 with the car. Hoping maybe it is user error. Otherwise the car is pristine and in like-new condition for a 9 year old car.

    Any suggestions are welcome and appreciated.
     
  2. tankyuong

    tankyuong Senior Member

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    Nov 9, 2012
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    Location:
    Central MO
    Vehicle:
    2012 Prius c
    Model:
    II
    Sounds like the lever inside door got detached
     
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  3. Whirlyball

    Whirlyball New Member

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    Oct 5, 2021
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    Location:
    Ann Arbor, MI
    Vehicle:
    2012 Prius
    Model:
    IV
    I cannot fix this myself. Any opinions if it needs to be a dealer job or local shop could do (or estimate of what it might cost)?
     
  4. ChapmanF

    ChapmanF Senior Member

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    Location:
    Indiana, USA
    Vehicle:
    2010 Prius
    Model:
    IV
    Probably a simple job for a local shop. If it were mine, taking the trim off the door and getting my own look-see would be my first inclination.
     
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  5. Whirlyball

    Whirlyball New Member

    Joined:
    Oct 5, 2021
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    Location:
    Ann Arbor, MI
    Vehicle:
    2012 Prius
    Model:
    IV
    Turned out to be the actuator. Local shop put a used one in from the parts-yard (2014) and all good now ($360 later).
     
    bisco likes this.
  6. bisco

    bisco cookie crumbler

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    May 11, 2005
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    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    wow! how much is a new one?
     
  7. Whirlyball

    Whirlyball New Member

    Joined:
    Oct 5, 2021
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    Location:
    Ann Arbor, MI
    Vehicle:
    2012 Prius
    Model:
    IV
    $550 from Local Shop and $600-700 at Dealer.
     
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