Pick Up Prime, but So-So experience with dealer

Exactly, I have one Autel device too, but it does not work during drive.
To be precise, also with the Tyre Assistant app for safety reasons the TPMS readings are inhibited with the car in movement. IMO this is not a big deal, because when you've got a TPMS warning on the dashboard you are expected to stop the car as soon as practical to investigate about the issue.

 

My 16 prius came with toyo tires, had a round stone puncture in the middle of the tread in the first week, switched to michlin defenders.
My 17 prius came with bridgestone tires, made it tru the first summer and just remounted the summer wheels with the bridgestne tires, I will put on defenders sometim during the summer when the bridgestones wear a bit more, unless I get a flat.

I would get my money back from the dealer for the add on tire care, they already failed you for the service, also, learn where the jack is and make sure you have an adaquate lug wrench, changing over to the donut will be great if you have the tools.

 

Several things jump out--
Bluebell, you need to get familiar with your owner's manual. It describes the tire inflation system & jack and the lack of a spare tire. You need to real the so-called extended warranty Toyota Vehicle Service Agreement you bought. I'm not trying to beat up on you, I'm just saying that everyone needs to know what they can ask for and what they need to know in advance. All roadside assistance towing programs have the problem that they're low bid. If the tow truck company has a full price paying customer, they get first service. Roadside assistance programs come later. If you have emergency towing on your car insurance (or you pay the tow truck), they would have towed you to any tire shop to get that tire patched. The Toyota program will only tow you to a Toyota dealership, and you told us how that can turn out.

"Is this the norm with this Prius Prime?" This has nothing to do with a Prime, except the lack of a spare. It is all about the shabby service from the dealership.

Added spare tire--be sure it is securely lashed down so it does not become an unguided missile if someone crashes into you.

Tow dollies--the car needs to be lifted by the tow truck to get on the dollies, and in this case the tow truck could not get to the car in the original spot.

Repaired tire--Bluebell, if I was in your situation, I'd go to a good tire store and pay for the tire to be internally inspected. We know that this dealership cannot be trusted. If in fact the tire did have internal damage and was merely patched, you need to know this and get a replacement tire very soon. Pick a tire store that handles Toyo tires so they can order one for you if needed. I know, the dealership is responsible, but nothing matters more than your safety. I'm OK with a good tire with a patched puncture in the central tread area, but you do not know what you have.

If you have more to discuss with the dealership, don't bother with the salesman nor the service writer. They have little to no authority to solve problems. Work with the service manager and, if needed, escalate to the general manager. Know what you want and, as always, be firm and business-courteous

 

Man, that is the worst experience anyone could have with a new car purchase. I wish I can purchase cars online just like we do most othet items. I dislike car dealers and hate the negotiation with nickel and dime folks.

 

You can purchase cars online now, just say NO when they ask you to stop by their dealership by telling them stories like you are travelling out of state right now and you need the new car the minute you come back to the state. Negotiate with 4 or 5 dealerships at the same time and push them to give you their lowest price.

 

If they do this all the time I can't believe they will be a Toyota dealer much longer anyway.

 

if they cancelled all the dealers i have had problems with, there wouldn't be any left within 50 miles of me.

 

What about this? I have used it to patch a few tires.

Tubeless Tire Repair Kit 9 Pc

Tubeless Tire Repair Kit 9 Pc

Quickly and easily fix a puncture and get back on the road with this 9 piece tubeless tire repair kit. The kit contains everything you need, including plugs, rubber cement, hook tool, reamer and a folding razor knife.

• Works with most tubeless tires
• Kit includes plugs, cement, hook, reamer and knife

 

instead of the tire maintenance agreement?

 

Wow this dealership is a piece of work! Unfortunately this practice of number padding happens all the time with questionable dealers. They 'sell' you the service and keep the money at the dealership rather then file the paperwork, then if it's ever asked about it was a clerical error. Probably works out for them most of the time and in the rare instances someone needs to use the protection they try to handle it in house as to not raise a red flag. Good for you for following up with Toyota Financial on this, we can only hope it may trigger an audit to see what else is being kept off the books.

DARCARS in Silver Springs, MD is the dealer we are talking about I believe in case anyone wants to know who to avoid. They have 4 Toyota dealerships in Maryland.