Rear glass defective Toyota called acceptable

Discussion in 'Prime Main Forum (2017-Current)' started by Wuzki, Aug 23, 2018.

  1. Wuzki

    Wuzki Member

    Joined:
    Nov 23, 2017
    101
    34
    1
    Location:
    los angeles
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    I bought my car in for Toyota to check out my rear glass defective QC problem. After placing two rear glasses Toyota said it’s normal. Here are the picture. How can it acceptable when a defective glass were having damages. It a qc issues that toyota don’t want to admit.
    My attached pictures had scratches from inside also under the carbon fiber bars. No way to to make damages to those area.. this is a defective part for sure.

    We check out the new prius prime it doesn’t have the same issues. Toyota keep saying it is acceptable.....

    Does anyone have the same issues ?
     

    Attached Files:

  2. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    84,787
    37,304
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    unacceptable, call toyota help line
     
  3. Pdog808

    Pdog808 Active Member

    Joined:
    Mar 30, 2017
    342
    228
    0
    Location:
    Los Angeles
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Premium
    Yeah, that's BS. They definitely need to replace that glass as I don't think it's possible to "paint" over those defects. I would prefer a completely new hatch in order to avoid possible leakage issues down the road. Then again, that may just be me.
     
    Wuzki likes this.
  4. DavidA

    DavidA Prius owner since July 2009

    Joined:
    Jul 14, 2009
    2,145
    1,608
    18
    Location:
    Chicago western burbs
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    I've got the same air gaps, and on each side of the rear hatch glass, like mirror images of each other. I don't consider either of them a problem.
     
    Wuzki and bisco like this.
  5. CaliforniaPrius

    CaliforniaPrius Active Member

    Joined:
    Oct 29, 2012
    313
    190
    0
    Location:
    Alameda, California
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    A car is just a tool for me, not a piece of art. For an art piece, I don't prefer a Toyota.
     
    dubit and bisco like this.
  6. The Electric Me

    The Electric Me Go Speed Go!

    Joined:
    May 22, 2009
    8,723
    5,297
    0
    Location:
    Undisclosed Location
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    If I'm reading your post correctly Toyota already replaced the glass? At least once?

    Which would explain the resistance of Toyota to replace it again.

    I have to look at the pictures however and ask myself how I would feel if that was my new vehicle, and I wouldn't be happy. It's clearly in my opinion a QC problem, probably in the manufacturing of the glass.

    Also because I can't tell from the pictures....

    Are they scratches of or in the tint or are they air bubbles in the tint?

    In either case, I think it reasonable to want blemish free windows on a new vehicle.
    I would call Toyota and start a case.
    IMO that isn't "normal"...and it isn't damage you caused.
     
  7. Mendel Leisk

    Mendel Leisk 'Orrible Oracle

    Joined:
    Oct 17, 2010
    37,148
    25,963
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Judging from the heater wires in a couple of the pictures, it's not a big area; it's imperfections in the black-out paint on the inside? Maybe an automotive glass shop can work with Toyota, find out the paint spec, do a seamless touch-up.

    Yeah, I know, you want it perfect from the get-go, but it's a sand-pounding amount of labour, to pull it all out and replace over a small imperfection. And maybe going that route new problems will arise?
     
    Pdog808 likes this.
  8. ETC(SS)

    ETC(SS) The other One Percenter.....

    Joined:
    Oct 28, 2010
    5,727
    4,468
    0
    Location:
    Redneck Riviera (Gulf South)
    Vehicle:
    2010 Prius
    Model:
    II
    I was wondering the same thing myself.
    It's hard to tell from the pictures but I'm wondering how big the defect areas are and whether they are something that develop over time or are present from the factory.

    One might understand how defective glass might go unnoticed during a post-delivery inspection (PDI) by the dealer.....and to a lesser extent by the customer, who probably signed a hunk of paper acknowledging any irregularities at delivery (laws vary by state.)
    However (comma!) if the glass was deemed to be defective and replaced, I'm not sure how it happened....AGAIN.

    Either way?
    Toyota has a customer care mechanism, so I guess that's the next step.

    Step after that might be small claims.

    In the end, the owner is going to have to do a coin-toss as to whether they are satisfied with Team Toyota's products and customer care, and either continue to buy their products or not.

    I've already seen the 1990 version of this movie, but you never know......
    2018 might have a different ending.

    Good Luck!
     
  9. Wuzki

    Wuzki Member

    Joined:
    Nov 23, 2017
    101
    34
    1
    Location:
    los angeles
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    thank you all, I will call Toyota and open a case on it, it’s not a big deal but how can Toyota accept this as normal. Take a look after Toyota factory inspector inspected the car they circle this defective areas. It’s not 1 but 5 areas. They consider normal.

    I can’t believe it Toyota had such low standards! It’s like cheating on a customer. Here a defective part on ur car u paying full price for it. Have a good day! I will never see u again
     

    Attached Files:

  10. Wuzki

    Wuzki Member

    Joined:
    Nov 23, 2017
    101
    34
    1
    Location:
    los angeles
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    It’s not a scratched, because u can’t scratch it, it’s not air bobble it’s missing the tints.
     
    The Electric Me likes this.
  11. Wuzki

    Wuzki Member

    Joined:
    Nov 23, 2017
    101
    34
    1
    Location:
    los angeles
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    A tool is a tool, agree If u bought a used car, u have to accept it, this is on a new car wasn’t done by an accident. It’s factory defective part considered normal. Toyota trying to tell us if u had a problem we won’t fix it. Have a good day
     
  12. Wuzki

    Wuzki Member

    Joined:
    Nov 23, 2017
    101
    34
    1
    Location:
    los angeles
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    Yap the area can’t be scratch it’s done while installing or from factory. That’s the problem
     
  13. DavidA

    DavidA Prius owner since July 2009

    Joined:
    Jul 14, 2009
    2,145
    1,608
    18
    Location:
    Chicago western burbs
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    I don't know what they are. At least they don't obstruct the view out the back since they're behind the hatch frame.

    Left side:
    [​IMG]

    Right side:
    [​IMG]
     
  14. The Electric Me

    The Electric Me Go Speed Go!

    Joined:
    May 22, 2009
    8,723
    5,297
    0
    Location:
    Undisclosed Location
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    OP seems to believe they are not air bubbles. Seems to believe they are areas of "missing tint".
    Honestly, I don't know.
    But in either or any case, seems clear it is a defect. If the vehicle was nearly brand new, my expectations would be that the glass does NOT have this defect.
     
  15. Trollbait

    Trollbait It's a D&D thing

    Joined:
    Feb 7, 2006
    14,475
    6,352
    0
    Location:
    eastern Pennsylvania
    Vehicle:
    Other Non-Hybrid
    It is likely a holding spot for a robot or some such. The tint probably isn't being given enough time to dry before getting grabbed.
     
    The Electric Me and Mendel Leisk like this.
  16. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    84,787
    37,304
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    looks like artwork in davida's pics.(y)
     
  17. Trollbait

    Trollbait It's a D&D thing

    Joined:
    Feb 7, 2006
    14,475
    6,352
    0
    Location:
    eastern Pennsylvania
    Vehicle:
    Other Non-Hybrid
    Not uniform enough side to side for it to be on purpose.
     
  18. DavidA

    DavidA Prius owner since July 2009

    Joined:
    Jul 14, 2009
    2,145
    1,608
    18
    Location:
    Chicago western burbs
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    YES! That's what they are. Artwork it is!
     
  19. ppongi

    ppongi Junior Member

    Joined:
    Jul 7, 2017
    30
    10
    0
    Location:
    Allen, Texas
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    I had a similar case with my rear hatch and unplasant experience with Toyota.

    Basically, the glass was installed improperly as such it has uneven gaps around the rear hatch. Took mine in to the Toyota dealership where I purchased and left it for two days. Toyota’s response was; gaps are within tolerance! It is not leaking but I wonder what it can do to the left rear hatch strut or rubber gasket with wider gap being exposed to weather after years of service.
     
Loading...