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Recieved a recall notice?

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by kc5dlo, Jun 9, 2016.

  1. kc5dlo

    kc5dlo Active Member

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    Yesterday in the mail was a recall notice for my 2014 Prius 3. I purchased this car new in the middle of March 2014. There was already much to do being made about the software recall at that time so I am sure any software update would have been done at the dealer before delivery. Twice during the "Free" service appointments I was informed it might take longer than expected to do the service if the software update had not been done. Just a couple of weeks ago I checked the Toyota website to see if there were any recalls due to the Takata air bags. I entered my Vin # and it showed no recalls on my car. I just went there again and entered my vin since I had received the recall notice, and it shows no recalls?

    The recall notice says
    " Certain 2010-2014 model year Prius Vehicles
    Software Update for Motor Generator ECU and power management ECU"

    Why am I getting this Recall notice now? Why does it not show up when I enter my vin on Toyotas website?
     
    #1 kc5dlo, Jun 9, 2016
  2. StarCaller

    StarCaller Senior Member

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    when is the letter dated?

    BION
    StarCaller
     
    #2 StarCaller, Jun 9, 2016
  3. RRxing

    RRxing Senior Member

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    Maybe your VIN is not part of the recall, or the website isn't up-to-date.
     
    #3 RRxing, Jun 9, 2016
  4. bisco

    bisco cookie crumbler

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    it's not for the airbags.
     
    #4 bisco, Jun 9, 2016
  5. JimboPalmer

    JimboPalmer Tsar of all the Rushers

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    More importantly, WHO is the letter really from? Toyota Motor Sales USA, The distributer - Gulf States Toyota, or your dealer?
     
    #5 JimboPalmer, Jun 9, 2016
  6. JC91006

    JC91006 Senior Member

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    I think you've already done the recall, that's why it's not outstanding
     
    #6 JC91006, Jun 9, 2016
  7. mrbigh

    mrbigh Prius Absolutum Dominium

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    It may be an internal communication problem withing Toyota departments
     
    #7 mrbigh, Jun 10, 2016
  8. Mendel Leisk

    Mendel Leisk Senior Member

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    My inverter software update letter is dated March 2014. Maybe some 2014's missed the update? Check with your dealership?
     
    #8 Mendel Leisk, Jun 10, 2016
  9. kc5dlo

    kc5dlo Active Member

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    Toyota Motor Sales U.S.A.

    No date anywhere on the letter nor is there a postmark on the envelope
     
    #9 kc5dlo, Jun 10, 2016
  10. bisco

    bisco cookie crumbler

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    time to call your dealer and ask. if you're not satisfied with the answer, call toyota.
     
    #10 bisco, Jun 10, 2016
  11. RRxing

    RRxing Senior Member

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    The only recall associated with the 2014 Prius (per the NTSB) is this one from 02/2014:

    Screen Shot 2016-06-10 at 4.26.23 PM.png
     
    #11 RRxing, Jun 10, 2016
  12. JimboPalmer

    JimboPalmer Tsar of all the Rushers

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    that reassures me it is not a scam.
     
    #12 JimboPalmer, Jun 10, 2016
  13. spiff72

    spiff72 Member

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    I just had this update done on my 2010 this week. I never got a letter about it, and I only knew about it from the priuschat web site. I was just really lazy about taking the time to set it up.
     
    #13 spiff72, Jun 12, 2016
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