Repair Advice Requested

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by SageBrush, Feb 10, 2015.

  1. SageBrush

    SageBrush Senior Member

    Joined:
    Jun 4, 2008
    11,627
    2,516
    8
    Location:
    Southwest Colorado
    Vehicle:
    2012 Prius v wagon
    Model:
    Two
    Hi everybody,

    My daughter ran her 2004 Prius over a road median (on her left) last night, going about 30 mph.
    We are being told that 4 or 5 'brackets' and the 'motor mount' have been damaged and require replacing.

    The dealer wants about $800 for this repair, of which half the price is parts and half labor, while an independent in her area is willing to used used parts if she accepts a no warranty repair.

    I found this part on Ebay
    Toyota Prius Hybrid 04 09 Front Engine Mount w Brackets 12305 21190 | eBay
    Any guesses if this is the correct part ?

    Any guesses what the other 'brackets' are ?
    I'm sure she would be thrilled if the cost can be halved.

    Thanks all!
     
  2. JC91006

    JC91006 Senior Member

    Joined:
    Nov 10, 2013
    14,186
    6,929
    0
    Location:
    Los Angeles, CA
    Vehicle:
    2010 Prius
    Model:
    V
    Running over a median (if it's tall enough), should mean much more damage than what you are describing. What driving issues are there?
     
  3. SageBrush

    SageBrush Senior Member

    Joined:
    Jun 4, 2008
    11,627
    2,516
    8
    Location:
    Southwest Colorado
    Vehicle:
    2012 Prius v wagon
    Model:
    Two
    She described the median as curb height, with a sloped edge.
    I was surprised at any damage, but that appears to be naive.

    She immediately pulled over, and then the car was towed to a garage this AM. Total driving some < 100 feet after the accident. She noticed a vibration/shudder when she restarted the car last night, which is why we decided to not try driving it.

    The only other bits of information I know is that 1) the dealership also noted a torn bracket on the rear frame, and raised the possibility of frame misalignment. The recommendation was to repair the mounts and brackets, then perform a 4 wheel alignment for diagnostic reasons. They did perform a 'quick' alignment check already and found it (the frame?) was 'out of spec' but the service advisor did not have further details.
     
    #3 SageBrush, Feb 10, 2015
    Last edited: Feb 10, 2015
  4. JC91006

    JC91006 Senior Member

    Joined:
    Nov 10, 2013
    14,186
    6,929
    0
    Location:
    Los Angeles, CA
    Vehicle:
    2010 Prius
    Model:
    V
    Well I would do the alignment first and drive it. I would think anything curb height would knock out the alignment.....and not much else. Definitely no frame damage. Maybe a bent strut.....but no frame damage.
     
    #4 JC91006, Feb 10, 2015
    Last edited: Feb 10, 2015
    SageBrush likes this.
  5. Avi's Advanced Automotive

    Avi's Advanced Automotive Independent hybrid repair shop

    Joined:
    Jun 28, 2012
    758
    341
    0
    Location:
    Los Angeles, CA
    Vehicle:
    2005 Prius
    Model:
    Three
    The ebay mount you posted id pretty high up and would likely not get damaged by hitting a median. As far as "brackets" go, I have no clue what they are taking about. Maybe you can get a better description of the damaged parts? And better yet, maybe some pictures of the damage?

    Avi
     
    SageBrush likes this.
  6. 69shovlhed

    69shovlhed Surly tree hugger

    Joined:
    May 13, 2012
    2,110
    682
    0
    Location:
    sterling, VA
    Vehicle:
    2006 Prius
    if you can't diy, let the dealer do it. unless that independent is known to be honest, I don't think I'd want to pay someone to put parts on the car with no warranty. if the independent is truly trustworthy, that's the only way I'd let him do it.

    and don't be surprised if you find there is more damage that hasn't been noticed yet.
     
    SageBrush likes this.
  7. SageBrush

    SageBrush Senior Member

    Joined:
    Jun 4, 2008
    11,627
    2,516
    8
    Location:
    Southwest Colorado
    Vehicle:
    2012 Prius v wagon
    Model:
    Two
    ^^ Sound advice, thanks.
    I live in Colorado, my daughter and the car are in Raleigh, NC.

    I found this garage googling: Creech Auto repair. Any opinions, PriusChatters ?
     
  8. JC91006

    JC91006 Senior Member

    Joined:
    Nov 10, 2013
    14,186
    6,929
    0
    Location:
    Los Angeles, CA
    Vehicle:
    2010 Prius
    Model:
    V
    I would suspect the reason there is no warranty on the repair is because you are providing your own parts.
     
  9. SageBrush

    SageBrush Senior Member

    Joined:
    Jun 4, 2008
    11,627
    2,516
    8
    Location:
    Southwest Colorado
    Vehicle:
    2012 Prius v wagon
    Model:
    Two
    yep
     
  10. CBarr31

    CBarr31 Active Member

    Joined:
    Sep 12, 2007
    433
    219
    0
    Location:
    Charlotte, NC
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    Sagebrush,

    Sorry to hear about your daughter's accident. Depending on where she is at in Raleigh she may only be about 45 miles or so away from Taylor Automotive in Sanford, NC. They do a lot of work on Prii and have a pretty good reputation. That's a little far to limp a vehicle but it might be worth having them take a second look once it is "driveable".

    I'm with others on here questioning what "brackets" were damaged. If you could get some pictures or maybe the part#'s of the parts the dealership says need to be replaced that might help.

    Good luck,
    Chris
     
    SageBrush likes this.
  11. JC91006

    JC91006 Senior Member

    Joined:
    Nov 10, 2013
    14,186
    6,929
    0
    Location:
    Los Angeles, CA
    Vehicle:
    2010 Prius
    Model:
    V
    Only bracket I can think of is a bumper bracket
     
    SageBrush likes this.
  12. SageBrush

    SageBrush Senior Member

    Joined:
    Jun 4, 2008
    11,627
    2,516
    8
    Location:
    Southwest Colorado
    Vehicle:
    2012 Prius v wagon
    Model:
    Two
    I plan to call the dealership in the AM to request the results of the 'quick' alignment test and the part #'s.
    Thanks for the thoughtful advice everybody.
     
  13. Patrick Wong

    Patrick Wong DIY Enthusiast

    Joined:
    Mar 8, 2008
    18,115
    6,120
    0
    Location:
    Green Valley, AZ
    Vehicle:
    2015 Prius
    Model:
    Two
    I doubt that part is correct. The likely damaged motor mount would probably be #1 per the attached:
    Toyota 1236321030 Genuine Center Rod | eBay

    Note that rod is held on with bracket #3. That is one example of a bracket that might be damaged. Other possible damage areas: front/rear suspension, exhaust system.

    After hitting a raised median strip at 30 mph, I am surprised that the engine oil pan doesn't have a hole in it, destroying the engine. The damage could be much worse.
     
    SageBrush likes this.
  14. CrazyLee

    CrazyLee Member

    Joined:
    Aug 3, 2014
    151
    23
    0
    Location:
    Muskegon, MI USA
    Vehicle:
    2004 Prius
    Model:
    II
    Check with your insurance company. Several years ago I ran over a curb getting into a gas station in my Saturn wagon. When I went for a oil change they said I had a cracked oil pan. I then ran it over to the local Chevy dealer. They quoted us $535.00
    to repair it. I then went to my insurance agent and they paid for the whole bill.

    Remember this is an accident. It's best to check it out with your Toyota dealer and submit it to your insurance. Safety is a main concern.
     
  15. Hokie-Dave

    Hokie-Dave Member

    Joined:
    Apr 3, 2005
    138
    32
    0
    Location:
    Manassas, VA
    Vehicle:
    2012 Prius
    Model:
    Plug-in Base
    I hit a curb last year going way less than that in the snow (maybe 10 mph) and bend a front lower control arm, as well as the wheel that hit the curb. I'd definitely make sure they look at all suspension parts before doing any other work as well. Car vibrated while driving after I changed the flat tire/wheel. It also tweeked a front wheel bearing which I had to replace later since luckily the shop didn't diagnose that (would have been more money out of pocket if I decided to have the shop fix that as well.)
     
    SageBrush likes this.
  16. The Electric Me

    The Electric Me Go Speed Go!

    Joined:
    May 22, 2009
    9,036
    5,715
    0
    Location:
    Undisclosed Location
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    What's the "price savings" of independent and used...vs. Dealership and new?

    My feeling is if we are talking 100's of dollars? While not insignificant, it's probably NOT worth going without repair warranty.
     
  17. jdenenberg

    jdenenberg EE Professor

    Joined:
    Nov 21, 2005
    3,177
    1,232
    1
    Location:
    Trumbull, CT
    Vehicle:
    2016 Prius
    Model:
    Three
    Taylors Auto is in NC and is a good, independent Prius repair facility. Dave Taylor is the technical expert behind ReInVolt (now Dorman) refurbished Hybrid Traction batteries.

    JeffD
     
  18. SageBrush

    SageBrush Senior Member

    Joined:
    Jun 4, 2008
    11,627
    2,516
    8
    Location:
    Southwest Colorado
    Vehicle:
    2012 Prius v wagon
    Model:
    Two
    Thanks Jeff,
    I thought about that garage, but it is too far away for this occasion.
    By the way, so far as I know Dave Taylor sold his garage business and is no longer actively associated with 'Taylors Auto.'
     
    #18 SageBrush, Feb 11, 2015
    Last edited: Feb 11, 2015
Loading...