Rust on rear hatch handle

Discussion in 'Prime Main Forum (2017-Current)' started by Flaming, Aug 28, 2018.

  1. Salamander_King

    Salamander_King Senior Member

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    You can try pressing, but I doubt Toyota would do much. I did escalate my case to Toyota US headquarter, but in the end, it was handled locally at the dealer and all they did was the complementary one time only paint job. I don't know what Canadian version warranty covers, but US Corrosion warranty applies to only "Perforation" of body panel.

    corrosion.png
     
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  2. jerrymildred

    jerrymildred Senior Member

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    Toyota really should make this right, but given the cost per unit and that it doesn't affect safety or drivability, I rather expect that they will hide behind that perforation warranty. Now, if someone's handle area rusts through and fails inside 60 months, I suppose they'd have to cover it. Mine doesn't look like it will go that quickly, especially now that it's out of the salt.
     
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  3. Flaming

    Flaming Member

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    is mine is ok ? nop ... i am the one who started the original thread here ;) mine is not repaired yet
     
  4. NSXT

    NSXT Member

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    The metal piece is attached to part 1 (the entire trunk door). It seems the only item to hold our license plate as well.

    At 6 O'clock, there seems to be a permanent bolt into the carbon fiber piece which my picture missed.

    This trunk one piece costs $6k+tax alone.

    upload_2019-7-25_7-9-34.png

    From behind:
    upload_2019-7-25_7-13-49.png

    The tech couldn't take the metal piece apart almost spending an hour. Looks like the entire trunk door has to be removed to further define how to take it apart. More pictures sent to Toyota for the next step. Even Toyota does not know what part to order at this point.

    Should there be a rubber insert to the entire metal to hide the corrosion? I know the 2 holes where our license plate sits usually rusts but very unusual to show near the trunk release. Should have used Zinc instead or at the least hide it away with a panel cover?

    I was so scary if they have missed a part when putting them back together so I can go home :unsure:

    Now is a waiting game for the next step :(
     
  5. jerrymildred

    jerrymildred Senior Member

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    Thanks, @NSXT. I couldn't get a picture because mine was outside and I was looking right into the sun trying to see the inside of it. Your picture shows that they took it apart to the same point as mine. I would love to find out how to get that part exposed. But there are a lot of wiring harnesses to deal with. :confused: I'll have to rent the manual when I get the time.
     
    #125 jerrymildred, Jul 25, 2019
    Last edited: Jul 25, 2019
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  6. Tideland Prius

    Tideland Prius Moderator of the North
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    Hmm. The problem with the corrosion and perforation warranty is that it’s only covered if it rusts right through (perforation).

    That being said, if it only took a year to develop the rust, it won’t take long for it to eat right through especially with Toronto’s liberal use of road salt.
     
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  7. Dan Martin

    Dan Martin New Member

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    I just picked up a 2020 Advanced with Tech package two weeks ago and my car has the rubberized cover on the hatch handle.
     
  8. Flaming

    Flaming Member

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    Nice to know .. but still no fix for previous years.... A bit shocking if you ask me ....

    Posted via the PriusChat mobile app.
     
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  9. NSXT

    NSXT Member

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    Can you take a picture of it with your phone + flash?

    The handle has rubber handle, same for 2018 model but once the handle is removed, the rest is metal. I am wondering if that is the same for 2020, see picture with rubberized handle removed:

    upload_2019-8-6_7-4-38.png
     
  10. Flaming

    Flaming Member

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    rubberized handle removed ...picture not clear .... am i looking at .... rust ? .. it's rediiisshhh ¿?
     
  11. NSXT

    NSXT Member

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    It is rust. When I took the picture, flash was off :(

    The rear tailgate is made of carbon composite material and the part that is rusting is inside the tailgate. That metal piece seems to be the only thing that can hold our license plate. Still waiting a reply from Toyota.. working in progress.
     
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  12. Flaming

    Flaming Member

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    Oh i get it ! ..lol ... you mean the unlock / lock rubberized buttons above the metal piece .. i thought you had some kind of rubber protection over the metal piece and it was rusting anyway
     
  13. Dan Martin

    Dan Martin New Member

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    Attached Files:

    #133 Dan Martin, Aug 9, 2019
    Last edited: Aug 9, 2019
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  14. NSXT

    NSXT Member

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    Thanks for the picture. Looks like this highlighted section by looking at it is rubber/plastic or one piece altogether.

    I should check it out in the showroom if there is a 2020 available to feel it.
    upload_2019-8-12_7-16-13.png
     
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  15. Flaming

    Flaming Member

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    a bit of info on the subject :

    Apparently , Toyota will issue a service bulletin in October 2019

    A local dealer here has received this response when they asked Toyota on the Issue.
     
    #135 Flaming, Sep 3, 2019
    Last edited: Sep 3, 2019
  16. jerrymildred

    jerrymildred Senior Member

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    I hope so! That hidden cancer under the skin of my hatch is kind of concerning.
     
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