So wife took her Prius for "free" service.

Discussion in 'Gen 4 Prius Care, Maintenance and Troubleshooting' started by Frederickdawg, Oct 28, 2017.

  1. The Electric Me

    The Electric Me Go Speed Go!

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    I don't quite make the connection that somehow the 2 years of Toyota Care is a "scam" because you or your wife was talked into a alignment check.
    You can say no.
    IMO, free Oil Changes are free Oil Changes.
    Of course many of these initial free service plans, are designed to bring you back to the dealership, hoping you will build a service department relationship with them. But they can't force you.
    When I had my Prius I took advantage of "Toyota Care"...and the dealership never tried to up sell me any additional non-covered services.
    The only somewhat hokey thing, was Toyota sells it as, for the first 2 years your maintenance is "free", but the recommended maintenance for that period is pretty much just Oil Changes and Tire Rotations. BUT?
    I had no problem using the free "Toyota Care". And at the dealership I went to, nobody recommended anything beyond what was covered.

    If you or your wife got talked into an unnecessary alignment check, and/or didn't ask for the complete paperwork or explanation of the results?
    That doesn't mean "Toyota Care" is a scam. Just means you should of said....just do what is covered for free. And you should of insisted on full color copies of the alignment report....and a before an AFTER reading. What would concern me most, is there is no evidence anything was done even though the page itself "recommends" adjusting the camber.
     
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  2. bisco

    bisco cookie crumbler

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    i don't want a 'service department relationship'. if i did, i would buy a german car.:cool:
     
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  3. GaryD1

    GaryD1 Active Member

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    Same thing happened to me, told them I would think about alignment, still thinking, tires are wearing perfect. They like to get good marks on their satisfactory service preformed. So when I got my survey I give them bad marks for their high pressure to get front end alignment.
     
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  4. GaryD1

    GaryD1 Active Member

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    Yes it was a scam, some people, and especially a woman could get talked into this easier. I told them on the survey that if there was a problem with the front end then they needed to do a recall. They told me when I left after oil change that I could come in anytime for that front end alignment. I don't like to have to put up with this either. If they never checked the front end then how would they know it needed alignment. They didn't check the alignment, they just wanted $69.95
     
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  5. The Electric Me

    The Electric Me Go Speed Go!

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    But you can understand from a marketing and simple business perspective why Toyota encourages this?
    Just saying, Toyota Care, isn't a "scam". Not every dealer service department tries to up sell you on additional services, and if they do? You can always say No.
    Toyota Care,-initial 2 year period, is a few free Oil Changes and a couple of Tire Rotations.
    You can choose to take advantage of them. It's up to the owners.
     
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  6. bisco

    bisco cookie crumbler

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    absolutely. they do want to train you to come in every 5,000 miles and not go somewhere else after the freebies are over.
    and you are correct, some dealers are better than others, as evidenced in this and other threads. unfortunately, good ones are hard to find in some area's.
    i've been to 5 or 6 in 15 years with very poor results.
     
  7. Prodigyplace

    Prodigyplace Senior Member

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    Our state has mandatory annual inspections. They are $16 anywhere but my preferred dealer offers inspections free for life when purchasing a vehicle from them. For me and my family, it is not worth the 150 mile drive, though.
     
    #27 Prodigyplace, Oct 30, 2017
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  8. Frederickdawg

    Frederickdawg Active Member

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    Not at all, the included Toyota care is not a scam in itself, however let's be honest we all how dealerships operate. The Toyota care gives them the "opportunity" to fleece unsuspecting customer over and beyond what is required. Various Dealerships already send out bogus letters, in an attemp to get you in their store, what better way of getting a customer in a their store with "free" oil changes.

    I'd hazard a guess that those individual Dealerships that go over and beyond, meaning some offer lifetime of oil changes etc.. are hedging their bets on opportunities to make sales, whether it be a new vehicle and or added servicing chargeable line items. It's a win win for them.

    SM-N950U ?
     
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  9. Sam Spade

    Sam Spade Senior Member

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    Precisely.
    But I get a feeling that this is another case of: My mind is made up; don't confuse me with facts.
    Pretty much like Bisco's comment that followed.
     
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  10. Prodigyplace

    Prodigyplace Senior Member

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    I am glad my preferred salesman is the exception. In fact, we discussed the post-sales items in an impartial manner before we were passed on. The salesman brought up the subject. We were able to ask questions and were prepared when we went to post-sales and declined everything.
     
  11. kithmo

    kithmo Couch Potato

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    We have a local tyre depot that does 4-wheel alignment, they check it for free and only charge if it needs adjusting. They don't scam either, when I took my Ford Modeo in a few years back they checked it and said it was all ok, no charge. I took them a box of beers in the next day.
     
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  12. GaryD1

    GaryD1 Active Member

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