System crashing during simple customizations

Discussion in 'Prime Main Forum (2017-Current)' started by R2Pre2, Jun 15, 2018.

  1. R2Pre2

    R2Pre2 Feel the Force!

    Joined:
    Nov 1, 2009
    111
    24
    2
    Location:
    SF Bay Area
    Vehicle:
    2018 Prius Prime
    Model:
    Plug-in Advanced
    Took a few minutes today to make some simple customizations - turn off start up music, add "go home" address (don't start!), door locks, etc. I was entering my home address and first the system couldn't find it, (you'll remember from my previous post that apparently I live in a field now!), then I pressed the back button, re-entered the address data starting from the city, then address, so far so good...then...system crash, 11.6" screen goes black, then reboot. Started over again and it took. Then went on to do the door lock changes...system crash, black screen, then reboot. The door lock changes were preserved. Ugh! Not sure what to make of this as it's never happened before. Basic customizable stuff that should not present problems - right? Anyone else crashing their system?
     
    #1 R2Pre2, Jun 15, 2018
    Last edited: Jun 15, 2018
    Andyprius1 likes this.
  2. schja01

    schja01 One of very few in Chicagoland

    Joined:
    Apr 22, 2005
    1,091
    743
    0
    Location:
    Chicagoland
    Vehicle:
    2018 Prius
    Model:
    Prime Advanced
    R2Pre2 likes this.
  3. R2Pre2

    R2Pre2 Feel the Force!

    Joined:
    Nov 1, 2009
    111
    24
    2
    Location:
    SF Bay Area
    Vehicle:
    2018 Prius Prime
    Model:
    Plug-in Advanced
    wow, just read that thread. not sure if my phone was plugged in or not. but that would be a deal breaker for me if the system crashed while my phone was plugged in. hope it's not why the system crashed. never had a problem like this with earlier prii.
     
  4. Elektroingenieur

    Elektroingenieur Senior Member

    Joined:
    Jan 8, 2017
    1,601
    2,160
    9
    Location:
    California
    Vehicle:
    2016 Prius
    Model:
    Three Touring
    Have you tried updating the software, or asking your Toyota dealer to do so?
     
    R2Pre2 likes this.
  5. R2Pre2

    R2Pre2 Feel the Force!

    Joined:
    Nov 1, 2009
    111
    24
    2
    Location:
    SF Bay Area
    Vehicle:
    2018 Prius Prime
    Model:
    Plug-in Advanced
    Sure, will definitely request that the software is updated. I just got the car a week ago. Since it's a 2018, I've been assuming that the software is the most current version, but maybe it's not. Is there a way to tell what software version it's loaded with?
     
  6. schja01

    schja01 One of very few in Chicagoland

    Joined:
    Apr 22, 2005
    1,091
    743
    0
    Location:
    Chicagoland
    Vehicle:
    2018 Prius
    Model:
    Prime Advanced
    You didn't mention which Audio System you have. There doesn't seem to be a software update for 2018 11" screen versions (yet). Check with your dealer to be sure.

    I was checking here:
    Toyota Downloads

    2018-06-16_070726.png

    J
     
    #6 schja01, Jun 16, 2018
    Last edited: Jun 16, 2018
    R2Pre2 likes this.
  7. Elektroingenieur

    Elektroingenieur Senior Member

    Joined:
    Jan 8, 2017
    1,601
    2,160
    9
    Location:
    California
    Vehicle:
    2016 Prius
    Model:
    Three Touring
    Yes. Press Menu > Settings > General > Software Update > Update, and check the reported version for Navigation. As of T-SB-0236-17 Rev1 in January, the latest version was R10A5530.
    The securedp.toyota.com website is, unfortunately, not always a reliable source. I don’t know why Toyota chooses to make some updates available there and others not.
     
  8. R2Pre2

    R2Pre2 Feel the Force!

    Joined:
    Nov 1, 2009
    111
    24
    2
    Location:
    SF Bay Area
    Vehicle:
    2018 Prius Prime
    Model:
    Plug-in Advanced
    If the crashing is indeed due to an iPhone / USB power cable / Bluetooth conflict, then this data blocker interface should solve the problem because it blocks the data stream and turns the usb cable into a purely power cable.


    Not sure how to check which Audio System the car has. My new R2Pre2 is a 2018 Prime Advanced like yours. Is it found by checking the software version (Menu > Settings > General > Software Update > Update) so helpfully detailed by Elektroingenieur?
     
    #8 R2Pre2, Jun 16, 2018
    Last edited by a moderator: Jun 18, 2018
  9. schja01

    schja01 One of very few in Chicagoland

    Joined:
    Apr 22, 2005
    1,091
    743
    0
    Location:
    Chicagoland
    Vehicle:
    2018 Prius
    Model:
    Prime Advanced
    Since you have the Advanced you have the 11" JBL version and according to the web site there is no software update. At least not
    one published to the general public.
     
    R2Pre2 likes this.
  10. PCPrime

    PCPrime Member

    Joined:
    Jan 28, 2018
    110
    99
    0
    Location:
    Tampa Florida
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    Just wondering, were your car plug-in and was charging at that moment?
     
  11. schja01

    schja01 One of very few in Chicagoland

    Joined:
    Apr 22, 2005
    1,091
    743
    0
    Location:
    Chicagoland
    Vehicle:
    2018 Prius
    Model:
    Prime Advanced
    I subscribed to Techinfo today and found this:

    TSB: T-SB-0236-17
    Might be worth showing your dealer? 2018-06-17_101242.png 2018-06-17_101321.png
     
    R2Pre2 and Andyprius1 like this.
  12. Andyprius1

    Andyprius1 Senior Member

    Joined:
    Feb 4, 2013
    2,301
    845
    1
    Location:
    Cool CA
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Base
    What was the health of the 12V and the HV when you bought it?

    That’s somewhat shocking!

    On my 17 I have noticed difficulties and then after leaving for a while, ( days) things start working. Perhaps some slow self rebooting after initial attempt failed.
     
    #12 Andyprius1, Jun 17, 2018
    Last edited by a moderator: Jun 18, 2018
  13. schja01

    schja01 One of very few in Chicagoland

    Joined:
    Apr 22, 2005
    1,091
    743
    0
    Location:
    Chicagoland
    Vehicle:
    2018 Prius
    Model:
    Prime Advanced
    Yea. "Intermittent Rebooting" gets listed twice in the same screenshot #2. 3 times total.
     
    Andyprius1 likes this.
  14. R2Pre2

    R2Pre2 Feel the Force!

    Joined:
    Nov 1, 2009
    111
    24
    2
    Location:
    SF Bay Area
    Vehicle:
    2018 Prius Prime
    Model:
    Plug-in Advanced
    I think my phone was plugged in to the usb power cable, but can't be sure. (My iPhone is not compatible with the charging pad.)

    Many thanks - so thoughtful for you to post this!! :):)

    When I bought it? Fully charged. When the crashing occurred? 75% charged.
     
    #14 R2Pre2, Jun 17, 2018
    Last edited by a moderator: Jun 18, 2018
  15. Andyprius1

    Andyprius1 Senior Member

    Joined:
    Feb 4, 2013
    2,301
    845
    1
    Location:
    Cool CA
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Base
    How did you go about determining those levels?
     
  16. R2Pre2

    R2Pre2 Feel the Force!

    Joined:
    Nov 1, 2009
    111
    24
    2
    Location:
    SF Bay Area
    Vehicle:
    2018 Prius Prime
    Model:
    Plug-in Advanced
    I looked at the charge meters on the display. Please clarify your question if this is not what you are referring to. Thanks!

    Just saw a similar thread in the Prime Audio / Electronics forum: 11 inch screen in Advanced is rebooting at an alarming rate | PriusChat

    Please consider posting the TSB on this forum: 11 inch screen in Advanced is rebooting at an alarming rate | PriusChat
     
    #16 R2Pre2, Jun 17, 2018
    Last edited by a moderator: Jun 18, 2018
  17. Andyprius1

    Andyprius1 Senior Member

    Joined:
    Feb 4, 2013
    2,301
    845
    1
    Location:
    Cool CA
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Base
    Actually I meant did you or the dealer or a 3rd party actually measure the charge on the 12V, and did you stand by and watch?
    On the HV, it’s even more complicated and they’ll either not want to check or, more likely charge you to check.
    What I’m saying is, we are only taking the Dealers word, on a new car.
     
  18. R2Pre2

    R2Pre2 Feel the Force!

    Joined:
    Nov 1, 2009
    111
    24
    2
    Location:
    SF Bay Area
    Vehicle:
    2018 Prius Prime
    Model:
    Plug-in Advanced
    "No" to the actual measuring and "no" to standing by and watching. Didn't even know that was something I should have done. Is this a thing now?
     
    Andyprius1 likes this.
  19. Andyprius1

    Andyprius1 Senior Member

    Joined:
    Feb 4, 2013
    2,301
    845
    1
    Location:
    Cool CA
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Base
    It’s probably a thing that we all should be doing. When there is any iny indicator that is not actually a numerical value, one cannot really state that its full. If the 12V was charged because the dealer ran the battery all the way down, which they do (out of ignorance) then the future life of the 12V can be severely
    shortened. As you may know, in some ways the 12V is more important than the HV.
     
  20. R2Pre2

    R2Pre2 Feel the Force!

    Joined:
    Nov 1, 2009
    111
    24
    2
    Location:
    SF Bay Area
    Vehicle:
    2018 Prius Prime
    Model:
    Plug-in Advanced
    I n
    I need to take the car in for dealer customizations (reverse beep, etc.). Can the charging values and potential damage to the 12V be determined retroactively when I go back to the dealership? What specifically do I ask for?
     
Loading...