Techstream registration troubles

So I'm pretty stoked about my new Techstream software and mini vci! I just can't register the software. I got the email back with the software key, one number was very long and the other was a shorter number next to various regions like North America, etc. I've tried both; when I get to the software registration page, I get a drop down that asked me to choose 'user type' and also to log in with a user name and password. I can't seem to get past this screen because I don't know what to choose or how to create log in info. I've written back to the person that sent me that key, but I thought you folks might know something...you always do...can't wait to plug this thing into my half-disassembled car!

 

I'm using the latest version, 14 point somethingm the latest one. It didn't come with a video, that I can see, but the customer service rep. did get back to me with a software key that did work, which was totally different that the first one he sent. I've been able to get around in the software a little bit so far, but there are a couple of screens that are asking me for log in info which I don't know what to make of. I suppose the real test will come tomorrow when I actually try to plug it into my car and start using it. I chose North American region.