Tiny problem on new Prius gets a lot bigger

Discussion in 'Gen 2 Prius Main Forum' started by Joekc, Dec 4, 2007.

  1. Joekc

    Joekc Member

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    My 5-day old Prius is now in the body shop. When I went to put new plates on my 2008 Prius, I found I could not remove the screw on the left side of the back plate. (The dealer had temporararily put my old plates on when I traded my old Explorer.) I went back to the dealership and when they tried to remove it, the interior screw receiver fell inside the hatch lid and could not be recovered.

    It seems a spot weld had come loose. The dealer said this was the second Prius in the last two weeks with the problem. So now I'm driving a loaner while Toyota takes apart the hatch lid and tries to re-weld the screw receiver. I don't know anything about welding, but I don't see how they can weld the inside of the hatch without damaging the outside paint. I'm wondering if anyone else has encountered this problem?
     
  2. FL_Prius_Driver

    FL_Prius_Driver Senior Member

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    I have had a similar problem with a window guide rail nut that was out of position on a Camry. As a first step, let the dealer do the work. The dealer is probably just as put out as you are and letting Toyota USA know that someone is falling asleep at the wheel at the plant.

    Yes, there may be some paint damage doing the welding, but the dealer will fix that as well. I have seen some excellent work by real professionals. Make absolutely sure you inspect it fully before driving the car off. It is either perfect or you make it clear that it is unfinished.
     
  3. auricchio

    auricchio Member

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    Sounds like some clown with a high-torque driver overtightened the screw.

    Especially if it's happened twice!

    You might suggest that they watch the guy while he installs the license plates.
     
  4. Joekc

    Joekc Member

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    I got the car back today and it seems fine. Yes, I was also thinking that an electric screwdriver might have been to blame. Car salesmen always seem to have them around.

    It appears that no welding was done. Both holes have some sort of metal insert on the outside which seems much sturdier than the welded-from-behind configuration. I put my new plates on and both screws tightened down firmly. I made it home from the dealer minutes before our first snowstorm hit. I'm still not ready to subject this beauty to salt and slush.
     
  5. SW03ES

    SW03ES Senior Member

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    Thats why I install my own license plates...
     
  6. David Beale

    David Beale Senior Member

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    Sound like they used "Pop rivit" threaded inserts. Good solution. It holds to the body on both sides of the metal, so doesn't rely on a weld. Can be replaced if crossthreaded as well.
     
  7. fruzzetti

    fruzzetti Customization-Obsessed

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    That's a hugely inconvenient problem to have. Too bad. On a related note, my rear license plate frame actually vibrated to the point where it took some paint off (and of course the spot is visible).

    I guess that's what I get for installing that sound system :/

    ~ dan ~
     
  8. Joekc

    Joekc Member

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    I put on a frame that includes a clear plastic cover -- sticker thefts are common around here, and mine goes to 2010, so it would be tempting.

    Also, I hate riding around with dealer advertisements on my car. Both front and rear license plates frames had dealer advertisements, plus a decal on the back for good measure. I got rid of all of them. Just a pet peeve. It doesn't seem to bother most people.
     
  9. davidtm

    davidtm Member

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    Brief high-jack, please:
    What's the best way to remove the decal?
     
  10. Joekc

    Joekc Member

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    I think you have to do it soon before the sun bakes it on. Actually, mine wasn't exactly a decal, but letters and a logo that had to be peeled off individually. I used my fingernails to get under them to pull them off. I've done this before.

    Some dealers use an adhesive and stick a gaudy plastic plaque on your car. That would be more challenging. As I say, it's a pet peeve. I can't see spending $25,000 for a car and then spend eight years advertising for the dealer.

    On top of it, the dealer logo was put on crooked! :mad:
     
  11. lefat1

    lefat1 Fat Member

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    sorry about that:)
     
  12. mcbrunnhilde

    mcbrunnhilde Opera singin' Prius nut!

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    Go back to the dealer and tell them to remove the unauthorized advertising from your car.
     
  13. N3FOL

    N3FOL Member

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    Fixed

    Glad to hear that your dealer shop was able to fix your problem.;)
     
  14. patsparks

    patsparks An Aussie perspective

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    WD40 or similar used with a hair drier to warm the adhesive will help when removing stickers. WD40 won't hurt your paint but don't get it on cloth or leather as it may stain. I used this to remove the thick plastic stickers from my motorbike. This works with double sided tape too.

    Wash the area with soapy water on a damp sponge after to remove residual lubricant.

    You will likely find you paid to have the stickers put on the car, have a look at the invoice.
     
  15. Joekc

    Joekc Member

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    Maybe you could clarify? My invoice shows a "consumer services fee" which I supposedly negotiated out, but I still think it's a rip. Back in the day dealers didn't pull this back-door stunt. I've also seen dealers charge "advertising fees" but that didn't happen this time (at least in any overt way.)
     
  16. fruzzetti

    fruzzetti Customization-Obsessed

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    You're still advertising for the manufacturer of the vehicle, though.
     
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