Tires-Easy not easy to deal with/Kudos to MK Discount Tire

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by Joe 26, Nov 21, 2008.

  1. Joe 26

    Joe 26 Member

    Feb 20, 2008
    Columbus, Ohio
    2010 Prius
    To those looking for tires, you should probably avoid dealing with Tires-Easy. They had an excellent price on Nokian WR G2(under 450 shipped for 4) so I gave them a try. It took 6 days to get a tracking number, which never went past "billing info received". After 8 more days and 5 more phone calls to their offshore " customer service" they finally cancelled that order and reordered the tires. After 5 more days and 2 more phone calls with no tracking number I cancelled the order and received an e-mail confirmation of such. (total of 19 days)
    One day later they had the nerve to e-mail and call me saying that "they had made an error" and that the tires had been shipped and do I still want them. No thank you.

    Meanwhile I had already ordered and received (in less than 24 hours) new Nokians from MK Discount Tire, for a few dollars less!

    I think what bothered me the most about tires-easy was the poor customer service and lack of action as to my order status.

    I would not hesitate to recommend MK Discount tire to anyone.