Took my Prius in to Toyota Service...Question

Discussion in 'Gen 2 Prius Technical Discussion' started by sdfgsdfg, Dec 30, 2008.

  1. sdfgsdfg

    sdfgsdfg New Member

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    My 2001 Prius has around 94,000 miles on it.
    I just dropped it off at the Toyota Service Center earlier today because the engine light came on.
    I have about 200 miles until I need an oil change.
    I wish I knew about this forum before I dropped it off but this is what I got hit with:
    17451-23010 Gasket, Ex $24.53
    17451-21040 Gasket, Ex $51.40
    17451-21060 Replacing Above Part-no $0
    17410-21261 Pipe Assy $1,192.11
    89661-47054 Computer $1,020.72
    23291-41010 Insulator $21.36
    23209-21030 Injector $743.20
    04945-20210 Shim Kit $41.33
    04465-17100 Pad Kit, D $63.50
    04465-17140 Replacing Part-No for Above Part $0
    43512-47010 Disc, Fr $225.30
    90919-01217 Plug, Spar $59.72
    90080-91184 Replacing Part-No for Above Part $0
    99363-91120 Belt, V-RI $29.55
    12204-21010 Valve Sub $12.84
    12204-21011 Replacing Part-No for Above Part $0
    17801-21020 Element Su $24.93
    I feel like they hit me with every possible thing they could sell me. I am not even sure why I need a new computer.
    From looking at this parts list, does anyone have any idea what is wrong with my car? I didn't understand what the people at Toyota were saying?
    All help is greatly appreciated.
     
  2. galaxee

    galaxee mostly benevolent

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    is this a quote? or you just paid this huge repair bill?
    did they get your permission?
     
  3. efusco

    efusco Moderator Emeritus
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    Holy Cow, that's a huge amount, I hope you haven't paid for all that yet, at least without a really really good explaination why they need to do all that.
     
  4. sdfgsdfg

    sdfgsdfg New Member

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    That was my quote. I signed off on an illegible scratch piece of paper.
    The service guy said I needed a new computer because they updated the "logic" and they couldn't do the other repairs without this new computer.

    They said something about cylinders not hitting properly but didn't really explain. Car starts fine and runs fine. It is very cold here so I wonder if the weather triggered something.
     
  5. rrobin1057

    rrobin1057 New Member

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    computer is cover up to 100,000 miles so you should not paid for anything !
     
  6. galaxee

    galaxee mostly benevolent

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    they hit you for everything they could, from the sound of it.

    can't really tell you any of the mechanical story behind it without the diagnostic codes that came up with your check engine light.

    so from the sound of it they:
    replaced catalytic converter and 2 exhaust gaskets
    replaced computer (engine ecu)
    replaced injectors
    replaced front brakes- pads, shims and rotors
    replaced spark plugs
    replaced serp belt
    replaced PCV
    replaced engine air filter

    sorry to say, it sounds like you took it hard... get us the diagnostic codes that came up for your check engine light. we can sort out the dealer's repair order-padding from the real repair.
     
  7. galaxee

    galaxee mostly benevolent

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    the ecm is covered to 80k miles, not 100k. (or 96 months, whichever comes first.)
     
  8. Patrick Wong

    Patrick Wong DIY Enthusiast

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    You are correct, every possible part (except the fuel tank) is being replaced if you have authorized this work to be done. I'm surprised they didn't want to replace the fuel tank while they are at it.

    The current revision engine ECU's firmware allows more time for the engine to start before logging an error message, to allow for engine aging. However if your engine was tuned up (new iridium spark plugs and air filter, and engine oil/filter change using 5W-30 viscosity) and the throttle body cleaned, you might not need a new ECU - after all, the old ECU did not display warning lights for the first 94K miles and electrically there is nothing wrong with the ECU.

    Alternatively, you could look for a current revision engine ECU from a salvage vehicle (part number is 89661-47054) for around $300. The ECU lives behind the glove box and can be seen when the glove box is removed, same procedure that you would use when replacing the cabin air filter.

    The catalytic converter has a hydrocarbon absorption chamber and valve to minimize warmup emissions. This is an unusual design and the valve is known for sticking after it gets old.

    If you already authorized all of this work then you probably do not have any recourse. If you did not authorize the work yet then I suggest you ask for the DTC logged by your car and consult with us here before proceeding.
     
  9. donee

    donee New Member

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    Hi sdf...,

    It looks like some of this is wear out iminant, lets just replace em (injectors/spark plugs/ front brakes, serp belt, PCV). So, well, it does have 94K miles on it, and the preventative maintenance nature of these replacements some people consider prudent, and some consider a rip-off. Injectors might be questionable.

    The Catalytic Converter is a first generation Prius thing. It has a valve on it or something, that gets rusted up.

    Only the ECM is something really unexpected at your age of car. And as that is an upgrade required for the available parts to work right (I guess that is what they are telling you), then you might write off to Toyota and see if they can help defray some of the cost....
     
  10. sdfgsdfg

    sdfgsdfg New Member

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    Just talked to Toyota and they said these error codes came up:
    P0300
    P0301
    P0304
    P1436

    Thanks for the feedback. Did I need all of these repairs?
     
  11. galaxee

    galaxee mostly benevolent

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    P0300- random/multiple misfire
    P0301- cylinder 1 misfire
    P0304- cylinder 4 misfire
    P1436- bypass valve malfunction

    the cat replacement was justified. that's a fairly common issue with the classic prius.
    the misfires should have started with plugs replacement and next diagnostic step would have been swapping coils and looking for the misfire code to follow to the new cylinders. injectors were done because they pay good money to replace on that car- repair order padding.
    front brakes may or may not have been justified, without seeing them it's hard to tell. DH has seen prius with 100k miles or more with new looking brakes, but also has replaced them before 100k. depends on your braking style.
    no apparent need for the new computer. that's really, really wrong. if DH's service advisor had done anything like that, he would have asked to switch to a new service team rather than work with someone like that.
    belt, pcv, and air filter were things that are perfectly reasonable maintenance items for your mileage, but also repair-order padding that could have waited until you weren't socked with a giant repair bill.
     
  12. sdfgsdfg

    sdfgsdfg New Member

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    galaxee,Thank you for your fast feedback. I signed a white piece of paper that the tech scribbled down what he thought needed done. Besides the initial $105 diagnostic test I didn't sign anything that looked official. If the computer replacement was order padding, is it possible to tell them not to install it? Also, for future reference... does anyone know any Chicago maint. shops that can handle the 2001 Prius?
     
  13. Patrick Wong

    Patrick Wong DIY Enthusiast

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    Don't waste time asking the forum - suggest you call your service advisor now and tell him/her you don't want the engine ECU and fuel injectors to be replaced yet. Instead, have the tech perform the other work and see if the P030x codes go away.
     
  14. Rokeby

    Rokeby Member

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    sdfgsdfg,

    in your last post you said:

    From this I am led to believe that you are in the Chicago area, although
    you don't say so in your avatar.

    We have a number of members in the Chiago area. You could do them,
    and any of the rest of us who might go there, a great favor by identifying
    the dealer where this atrocity took place.

    To be more clear, I feel you have a positive moral duty to tell us who
    these criminals are so that we can avoid giving them even one red cent.
     
  15. sdfgsdfg

    sdfgsdfg New Member

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    Done. Old engine ecu was kept. Thought there was no way around it once it was authorized. Appreciate the help.
     
  16. margo

    margo New Member

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    I am not sure which is worse - the older car and repairs. . .or the fact that my car will not register more than 38 MPG and my service folks told me this was the luck of the draw - other cars meet the posted average. . .but mine does not. There is nothing they can do about it. The car is three months old.

    Am I asking too much for a 2008 Prius to meet the advertised MPG - or even break 10 mpg?

    I wonder if we go to the same place for service.

    Marge
     
  17. sdfgsdfg

    sdfgsdfg New Member

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    Northside Toyota at 5625 N. Broadway Where do other Chicago Priuschat.com members take their cars (if they don't do the work themselves)? This forum has really helped me out and I want to thank everyone.
     
  18. Patrick Wong

    Patrick Wong DIY Enthusiast

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    Hi Marge,

    Cold winter weather and short trips have a very significant adverse mpg impact. How many miles on the odometer, and what is your daily commute like?

    What tire inflation pressure is your car at? To improve mpg you may want to try 42/40 psi if your tires are currently at lower pressure.

    Had you taken a long road trip in the early fall; if so what mpg did you get then? If you can get decent mpg (mid-40s or better) on a road trip, then there's no problem with your car.
     
  19. efusco

    efusco Moderator Emeritus
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    Marge,
    There's almost assuredly nothing wrong with your car and your service guy's flippant answer is a sure sign of his lack of knowledge of the Prius, lack of patience or both.
    A great place to start to learn to improve your FE, or at least understand why you get lower FE than the EPA average is here:
    http://priuschat.com/forums/fuel-economy/14701-new-owner-want-mpg-help-read-first.html

    Quick starters though, the following are MPG killers:
    1)Low tire pressure--we recommend at least 44front/42rear; if you're not comfortable with those pressures at least be very sure you're at least at the dealer rec 35/33.
    2) Cold weather--not a lot you can do, but consider installing an engine block heater to help reduce the MPG hit of the warm-up. Also, read about better management of your A/C to minimize the hit from that.
    3)Tailgating, speeding, waiting to brake until you're close to your stop point, erratic slowing and speeding up.
    4)Short trips (less than 5-6 miles)

    You should ask for an alignment check as that can cause MPG issues and is often too toe-in on new Prii.
    Check your oil level to assure it's not too high (above max line).

    If it's any consolation, most of us got terrible mileage our first few months...esp. if we got the car in late fall or winter. You'll see a very welcome improvement come Spring due both to warmer weather and your improved driving technique and understanding of your car.
     
  20. donee

    donee New Member

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    Hi All,

    I would think the Brakes were probably needed. Its a first generation Prius, so, it does not have the voltage multiplying regeneration. Which means the mechanical brakes kick in at a higher speed. That combined with it being a city car, probably means the brakes were ready.
     
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