Touchscreen not working - dealer said radio?

Discussion in 'Gen 3 Prius Audio and Electronics' started by mrcairo42, Jun 4, 2016.

  1. mrcairo42

    mrcairo42 New Member

    Joined:
    Jun 4, 2016
    1
    0
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    Location:
    Maryland
    Vehicle:
    2011 Prius
    Model:
    III
    We have a 2011 Prius (so not under warranty). Recently our touchscreen stopped responding to touch - we can still control radio volume from the steering wheel buttons, and the GPS is updating the map correctly as we drive, we just can't control any functions that require the screen, like using the CD player or putting in an address to get directions.

    We've dropped it at the dealer, and they left a message saying the problem was the radio itself, and the radio needed replaced. Does that seem right? The radio _plays_ fine, and we can switch between stations using the steering wheel. That said, I don't know anything about the interaction of all of these things.

    What should I expect them to charge me to replace the radio?

    Thanks for any help!
     
  2. IMkenNY

    IMkenNY Im just being nosy

    Joined:
    Mar 10, 2012
    477
    298
    6
    Location:
    Tropical Buffalo NY
    Vehicle:
    2012 Prius
    Model:
    Four Touring
    It sounds like a legitimate touch screen failure.
    Dealer price for a new radio out of warranty will be quite steep.
    I would recommend having them install a used radio that they may have available or one from eBay or car-parts.com.
     
    bisco likes this.
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