Toyota Customer Experience Center...any results??

I have no doubt you are stressed. Since business day's are counted on a Monday through Friday basis, I would think that the dealership still has a little more time. I am not siding with anyone on this. I am simply observing that Monday would be considered one (1) business day from Friday.

I hope you get the issue resolved promptly in a matter whereas everyone is happy. It is unfortunate that your car experienced a break down.

I would say if you haven't heard anything by Wednesday morning, I would call TCEC back and reference the case number when you call.

Good luck to you.

 

The dealer is required by the Feds to repair your car if it's a Recall. What recall is it? Is it a Safety Recall or an Emissions Recall? Safety recalls are are administered through NHTSA and emission recalls are administered through the EPA.
The dealer can be in for huge fines if he does on repair the issue.
Talk to the people at Toyota Care and ask which agency should you contact if the dealer still refuses to help you.
Don't back down and be tough... but polite.
Best of luck to you.

 

As Mike said, when you originally posted, it had only been one day, really. And, since you apparently posted at 4 in the afternoon, not even a full day.

I think the dealer should have contacted you yesterday, but, play by the rules. By my calculations, they have until the end of the business day on Wednesday.

Friday doesn't count, nor does the weekend.

Again, though, a responsive firm would have been talking to you on Monday.

Hope you can get this done and I would then suggest you ... well, you probably can figure that out for yourself.

 

Hey, we are all here to give support -- or so I hope. My answers might be a bit disconnected, since I've been on heavy pain pills all day....

One thing, I might suggest and you probably know this already, but even though you feel like you have been jerked around and ignored (and you have been), you should probably start out slow and mellow. You can always escalate your response, but it tough to run it the other direction.

 

how did you wind up with a car with a rebuilt title?

 

Not to stress you out anymore, but how "impossible" would it be to have your vehicle taken to a totally different Toyota Dealership?

Because one of my concerns in this situation would be that you're basically asking the same people who have screwed up the repair the first time, to please try again. And they it sounds, are desperately trying to get out of it.

I would think that if the dealership is refusing to do continued recall work on the very parts they installed and they are citing the fact that your Prius has a rebuilt title? Then it would be up to them to prove that the failure is a result of a pre-existing condition that exists as a result of your rebuilt title. Otherwise, you are just an owner that want's their vehicle repaired. You have a right to expect it to be repaired.

If they thought your rebuilt title was an issue, they should of caught that the first time around and refused to do the work the first time.

A rebuilt title itself is not a reason a part or repair should fail. What exactly are they saying is wrong with the vehicle that they believe caused the failure and/or is likely to cause another failure? Because it's NOT the words rebuilt stamped on the title, and if they are saying they can't fix it? They should be telling you EXACTLY why not.

 

Good luck man, I hate bringing my car to Toyota service. Every time I go for so much as an oil change I pray they don't f- things up. Here's the situation as we saw it - even if they totally screw you over and your car, there's still hordes of customers (which means they don't care about you). In your position, I wouldn't be sitting around the phone waiting around for return calls.

 

Unfortunately every Toyota dealership does not have the same level of customer service. They are independently owned businesses. I have experienced some very good service at one and not so good service at another. I believe Toyota as a corporation wants to have happy service clients.

Possibly find out who the owner of the dealership is and try contacting this person. Sometimes this will move mountains. Especially if you mention his/her people are not returning your phone calls.

 

Just to play devils advocate, because I like doin it....

When the service center did the initial recall work, did they realize your vehicle had a rebuilt title? Did you tell them? Still should of been their responsibility to find out and know, but I am just wondering.

Is it possible your vehicle was rebuilt incorrectly, and that the steering column collapsing WAS a result of a pre-existing condition?

I still think that the service center "If" they witnessed any outside condition they thought sub-standard or unsafe, should of notified you of that condition before hand. In other words, if they thought something was wrong, they probably should of refused to do the recall work to start with...

Unfortunately the truth is TCEC doesn't repair vehicles, they don't even evaluate vehicles. That is left to Toyota Service Centers and Toyota tech's.

This seems like kind of a mess. With the dealership now in retrospect claiming a pre-existing condition (Re-Built) precludes them repairing your vehicle properly.

Whatever happens hopefully your vehicle gets repaired correctly and is "safe". Like many things on an automobile, steering is one of those things you absolutely can't afford to take a chance with.

 

Unfortunately, it appears TCEC is just lip service. 7 business days ago I called them with a service complaint and they told me the dealer would call with a response in up to 3 business days. Have since called TCEC two other times (after the 3 days were up and no call) and all they do is tell me how sorry they are about this and that the dealer will call me withis 3 business days. I expect to get a new vehicle in the 4th quarter and the dealer and TCEC know it. With the proliferation of hybrid vehicles in the market you would think they would at least attempt to treat a potential new car buyer a bit better...

 

You're ONE buyer, (which is why we believe) Toyota (and the dealer) likely doesn't give a crap. There are still hordes walking in the front door.