Toyota needs to get their act together

Maybe you incorrectly entered your vin number? I was in the dealer yesterday having them check open recalls on mine. I have two. Airbags and Software update.

 

The Toyota/Dealer safety recall policies and proceedure protocol is pretty sophisticated for them to be second guessing one another. I would tend to think your dealer didn’t take the time to even check their records correctly. In other words, I think your dealer is talking out of THEIR arse.

 

Since that recall is only for the Gen 3 Prius, we can assume the problem was fixed for the Gen 4 models. It appears Toyota did indeen "get their act together".

 

The Toyota owners site, based on your VIN is definitive.

 

Sounds like the right hand doesn’t know what the left hand is doing. Sorta leaves you with an uneasiness, eh?

 

after 14 years, i'm used to it

 

The dealer enters in the vin and all the pending recalls pop up. This is not that hard! I would go by what the dealer tells you.

 

I was just at the dealer yesterday for airbag and hybrid system recall. There were no mentions of any other recalls.

Edit: Hybrid system recall performed yesterday was J0V (NHTSA 18V684) released 10/3/18. It is indeed a remedy for previous recalls, E0E & F0R. If you have already performed recall J0V, I would check the return address of that notice. I suspect it came from a dealer different than the one at which service was performed. Dealers are typically paid by manufacturers for any recall work.

 

Are you saying 18V-684 is being recalled, or 18V-684 is to fix another recall?

The reason I ask is because 4 days after my sister had recall 18V-684 applied to her 2013 Prius the brake, ABS, and skid control lights came on. The vehicle wasn't braking at the time the lights illuminated, but the condition did cause a reduction of brake control. The next day while driving to the Toyota dealer, the lights and brakes worked properly. Their service department said they were not able to reset the code, and that meant she needed a $3,400 brake actuator repair.

So the question is, was this failure super-coincidental, or due to a bug in software update 18V-684...?

 

This recall—under its Toyota identifier, J0V—has been discussed extensively in another thread:

Safety Recall J0V - Where is the Remedy? | PriusChat

I can’t explain Toyota’s website or letters, but if it were my car, I’d want positive confirmation that the recall work has been done according to Toyota’s Technical Instructions (PDF), as revised on January 17, 2019.

I’d suggest taking the car and recall notice to a Toyota dealer. If they say there’s nothing to be done, ask them to prove it. It should take them just a few minutes to connect a Toyota Techstream diagnostic system to the car and print a Health Check report. (You want the standard one, not the simplified “customer” version.)

From the Health Check report, you and the service writer can confirm that (1) none of the recall-related diagnostic trouble codes P0A94, P324E, P3004 or P0A1A (Technical Instructions, page 2) is present, meaning your car wouldn’t need any of the inverter repairs from the recall, and (2) the updated Hybrid Control software is installed. Three of the four Hybrid Control calibration IDs (CIDs, software version numbers) in the Health Check report should match those listed in the Technical Instructions on page 14 (or, for later model years, pages 15–18) in the right-hand column. (CID #2 may not match.)