TrueStart OEM 12V Battery Warranty

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by kayceee, Jan 22, 2020.

  1. kayceee

    kayceee Junior Member

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    Hi All,

    Just wanted to provide a data point here.

    Went to Toyota in Marina Del Rey (Los Angeles) to inquire about a TrueStart 12V battery for my 2012 Prius III and was told by parts/service that while most TrueStart batteries have a 84 month warranty (2 year free replacement then prorated), the Prius TrueStart battery has a different warranty of 1 year free replacement then 2 years prorated at 50%.

    Can anyone else confirm this information?

    Was looking to get another OEM since my first one lasted for almost 8 years, but with such a limited warranty I'm leaning towards getting another battery with at least 3 year free replacement.

    Thanks.
     
  2. bisco

    bisco cookie crumbler

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    i understood that the prius true start had the 84 month. did you ask for documentation?
     
  3. StarCaller

    StarCaller Senior Member

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  4. kayceee

    kayceee Junior Member

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    In true dealership fashion, nobody had documentation - the parts guy just asked the most experienced service guy. I may go to a different dealership to see if they have documentation.
     
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  5. StarCaller

    StarCaller Senior Member

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  6. kayceee

    kayceee Junior Member

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    Thank you StarCaller

    Does that battery work for your 2014 Prius? This is the only battery that shows up when I search for my 2012.

    upload_2020-1-22_16-56-45.png
     
  7. bisco

    bisco cookie crumbler

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    all gen 3 batteries are the same
     
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  8. kayceee

    kayceee Junior Member

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    Got it, so the more expensive one I posted is no better than the cheaper battery StarCaller posted?
     
  9. bisco

    bisco cookie crumbler

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    different dealerships have different prices. what matters is the model and fitment.

    i went to germain toyota and plugged in your car. it said $200., thats what i paid as well.
     
  10. Elektroingenieur

    Elektroingenieur Senior Member

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    Toyota dealers in the U.S. have, over the years, had two sources of auxiliary (12 volt) batteries. There are original equipment (OE) batteries, stocked by Toyota parts distribution centers, and TrueStart batteries, stocked by Interstate Batteries distributors. The dealer or customer doesn’t usually get to choose: for any particular size and application, the OE battery is typically discontinued once a TrueStart battery is available.

    According to Policy 4.11, Service Part Battery Warranty Coverage, in the Toyota Warranty Policy and Procedures Manual (available by subscription to techinfo.toyota.com), all TrueStart batteries—for hybrid vehicles or otherwise—have the 24-month replacement/84-month prorated warranty. OE batteries for hybrid vehicles—assuming you could still get one—have a 12-month, non-prorated warranty. Either way, any remaining New Vehicle Limited Warranty coverage also applies.
     
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  11. kayceee

    kayceee Junior Member

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    Thank you for this information! Do you know if the same 84 month prorated warranty holds if you self-install vs getting installed at Toyota service center? I have read some user posts that buying the battery over the counter changed their warranty period.
     
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  12. Elektroingenieur

    Elektroingenieur Senior Member

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    You’re most welcome.
    Yes, it does; the policy applies to any “Toyota Genuine replacement battery installed by a Toyota dealer in a Toyota vehicle or purchased over-the-counter.”

    Ni-MH or Li-ion high-voltage (HV) batteries are the exception; these are warranted for 36 months if installed by a dealer in a vehicle that isn’t a commercial, fleet, or livery vehicle, or for 12 months, otherwise.
     
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  13. Mendel Leisk

    Mendel Leisk 'Orrible Oracle

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    I depend on CTEK, simpler than the warranty run-around.
     
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