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UK service schedule?

Discussion in 'Gen 4 Prius Care, Maintenance and Troubleshooting' started by raspy, Feb 14, 2017.

  1. raspy

    raspy Senior Member

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    Toyota GB told me on the phone it's 10,000 miles or 12 months, whichever comes first.

    However I got a text from my dealer saying my car is due for a service. I did try calling them but they never pick up.

    The car was registered in July 2016 and has done 4,000 miles.

    To clarify, there is no 5,000 mile service in the UK that's mandatory for the Gen 4?


    Posted via the PriusChat mobile app.
     
  2. jdenenberg

    jdenenberg EE Professor

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    The 5000 mile/6 month checkup in the US is an "inspection" and rotate tires. It's basically a no-op.

    JeffD
     
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  3. raspy

    raspy Senior Member

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    It's all good. Dealer called me and assumed I was a high mileage Uber driver since none of their Prius customers are private individuals lol It is 10k/12 months.

    Posted via the PriusChat mobile app.
     
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  4. Prodigyplace

    Prodigyplace Senior Member

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    Wow! I did not think I was a high mileage driver.
    I got my car in October and am close to the 5K tire rotation US checkup. I may just do it myself. I am undecided at this point.
     
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  5. alanclarkeau

    alanclarkeau Senior Member

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    GRRRR!! :(

    TOYOTA Australia has us waste a day getting it serviced every 6 months and 10,000 KILOMETRES (6213 miles). Isn't expensive for the first 5 services, but the time is a pain. This could be my last TOYOTA - or I might just be wincing over wasting a day last week and could get over it.
     
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  6. Tideland Prius

    Tideland Prius Moderator of the North
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    Ours is 6 months/8,000km.

    The new Gen 4 has the same interval but the oil change is done at 12 months/16,000km. Like @jdenenberg said, the 6 month/8,000km is just a check-up. Not bad esp. for those who don't regularly oil their hinges or change their filters lol.
     
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  7. bisco

    bisco cookie crumbler

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    i don't bother with the 5k services, waste of time.
     
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  8. alanclarkeau

    alanclarkeau Senior Member

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    Ours is part of the WARRANTY conditions. I think TOYOTA is the only one here which still has 6 monthly services, most are 12, a couple are 9mth, and LandRover and Merc are 24,000km (condition) - which I think is too long.

    I reckon it's a conspiracy - they give you 5 cheap ($140 ea) services which take you to 50,000km. The next one at 60,000km they don't publish the price - so I suspect it will be a hefty $$$. And the dealer gives a "FREE" warranty for the next 5 yrs - conditional on you taking it to them every 6 months with un$pecified $ervice co$t$.
     
  9. bisco

    bisco cookie crumbler

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    that's unfortunate. we don't have any warranty requirements. if it's under warranty, it's covered. if not, you pay. the only glitch is when it's under warranty, but the dealer thinks it isn't, which we've seen reported here.

    goodwill, on the other hand, tends to fall directly in line with strict dealer service, but not always.
     
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  10. Tideland Prius

    Tideland Prius Moderator of the North
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    Hmm, that explains your "capped service pricing" terminology in your ads.

    Our pricing is set for all intervals and it's standard across the country.
     
  11. alanclarkeau

    alanclarkeau Senior Member

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    Most brands are doing "capped price servicing" in recent years - those which didn't were losing out. Some are offering free service for periods, some for the entire warranty period, some included as End Of Year specials (VOLVO did that in December). Even the PREMIUM/PRESTIGE brands have mostly caught up with it. Jaguar XJ and F Type have free servicing for 3 years - which previously was rather costly.

    FORD and GM (Holden) and some others publish a service price for every service - so if your car has done 290,000km, there's a published price. Mind you, the dealer will still try on some "extras" - "your radio antenna needs polishing" - I exaggerate, but you know what I mean.
     
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  12. Tideland Prius

    Tideland Prius Moderator of the North
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    Ahh interesting.

    Over here, the standard bumper-to-bumper (or new car) warranty is 3 years/60,000km except luxury brands and VW which extend that to 4 years/80,000km.

    The big 3 Germans include service for the length of the new car warranty so for those that lease BMWs/MBs/Audis, they don't need to do anything other than just take the car in for service (and maybe new tires when the lease is up).

    TMNA (USA) offers 2-years included service but TCI (Canada) does not.

    Roadside assistance is included for the length of the new car warranty for most brands.

    Yeah my local dealer does that sometimes. It depends on the dealership.
     
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  13. alanclarkeau

    alanclarkeau Senior Member

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    Standard warranty has been either 3yr/100,000km or 3yr/unlimited km. But about 7-8yrs ago Kia upped it to 5 yrs, Mitsubishi and Hyundai joined them - not sure of kms, RENAULT did too recently. LEXUS went to 4 yr, but only 100,000km, INFINITY is similar. CITROEN is 6yr/unlimited, KIA is now 7yr, unlimited km.

    BMW, MERC, AUDI and JAGUAR (& VW) are still only 3 yrs - but I've seen them advertising special deals from time to time. SKODA recently announced 5yr warranty.

    LOTUS, LAMBORGHINI and MORGAN are only 2 yr - which probably says something.

    And TOYOTA trails them all with only 3yr/100,000km - and 6 monthly services.

    Roadside assistance is included in most brands - renewed annually as part of getting service performed at the dealership - except TOYOTA who don't.
     
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  14. Tideland Prius

    Tideland Prius Moderator of the North
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    Ahh yes I forgot about Mitsubishi. They do the same thing here (as well as Kia) - 5 years/100,000km (but they keep advertising the 10 year, 150,000km powertrain warranty.... of course doesn't apply to the soon-to-be-discontinued Evo X).

    That might explain the higher cost. Your longer warranty adds to the cost? (aside from shipping costs).
     
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  15. alanclarkeau

    alanclarkeau Senior Member

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    I guess it does - it's built into the whole parcel. Mind you, my KIA and 2 FORDs had no warranty claims in the 3 or 4 yrs I had them - unlike PRIUS which is on it's second.
     
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  16. Prodigyplace

    Prodigyplace Senior Member

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    Your Prius claims were recalls though on a very major first year redesign. Your other cars may have been more mature designs.
     
  17. alanclarkeau

    alanclarkeau Senior Member

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    No - the hand(foot) brake clip was a recall.

    The other 2 were faults:
    • a faulty brake light switch; and
    • 1 or 2 faulty tailgate struts (got so stiff after the door had been open 20+ mins I could barely pull it closed)
     
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  18. Prodigyplace

    Prodigyplace Senior Member

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    In the US some 2016s had an airbag recall too, if I recall correctly. So far my car has been clean.
     
  19. Super Ted

    Super Ted New Member

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    Does a little service light come on anywhere?
    I got mine in January and just creeping up to 19k and nothing is displayed.
    All other cars I have had the little service spanner pops up when it's coming up!

    If nothing comes on at 20k (early next month) I'll book it in.
     
  20. Mendel Leisk

    Mendel Leisk Senior Member

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    You're seriously overdue for an Oil and Filter Change. :eek:

    (Edit: I might be overreacting a bit: I have the 3rd gen Canadian schedule attitude: 8000 km or 6 months, whichever comes first.)
     
    #20 Mendel Leisk, Sep 18, 2017
    Last edited: Sep 18, 2017