Vandergriff Toyota Nightmare 2007 Toyota Brake Actuator Assembly

Discussion in 'Gen 2 Prius Main Forum' started by Faith, Sep 18, 2020.

  1. Faith

    Faith New Member

    Joined:
    Sep 18, 2020
    1
    0
    0
    Location:
    Kennedale, Texas
    Vehicle:
    2007 Prius
    Model:
    Base
    On 7/22 Vandergriff Toyota charged me $2,644.75 for a new brake actuator assembly and new 12V battery. After that my dash lights started going out and at times the car wouldn't turn on or off. I took it back in and they said it was the instrument cluster connected to the start button that needed to be replaced. That would cost $1,170.12 to relace and if THEY broke the a/c vents during repairs it would be $943.74 to repair them. Yes they really said that. Couple days later I open my hood to put windshield wiper fluid in my car and a screw falls on the floor. Where in the world did that come from.....well, Toyota forgot to put my car back together. Missing and upside down screws, fuse box lid was broken and left sideways (it rained after this too) and so was one of the fuses. Also the left ac grill was broken. At that point the old 12 V battery was tested and it was good. The one THEY told me was bad. I took my car back up there and they fixed everything they broke except the ac grill that they forgot about and said everything was fine. My dashboard lights come on every now and then and still has the same brake dashboard warning lights. Guess what.... it's my brake assembly actuator that they replaced. I couldn't go to work today and have to wait to pay another mechanic to repair it. What's crazy is there's a known technical service bulletin for the internal malfunction of the brake actuator assembly defect by Toyota that includes an extended warranty but has expired for many. I'm in shock. Any thoughts? Screenshot_20200918-133040.jpg
     

    Attached Files:

    #1 Faith, Sep 18, 2020
    Last edited: Sep 18, 2020
  2. SFO

    SFO Senior Member

    Joined:
    Feb 7, 2017
    3,191
    3,297
    0
    Location:
    Northern California
    Vehicle:
    2007 Prius
    Model:
    N/A
    Welcome to PriusChat!!

    You should report your experience about this repair and the continued problems to toyota corporate. If you've paid to have the car diagnosed (did the dealer provide a printout with the OBD2 codes that point towards the recommended repairs?) and then you paid for these parts/repairs, the problem should be fixed until the codes (DTCs) are no longer present (or until the parts/labor warranty expires).

    For the combination meter repair, contact Matt or Max @Texas Hybrid Batteries at : Prius Speedometer Replacement

    They have a mobile service area that you fall within, and offer a lifetime warranty. Doubtful that they will break the plastic vents pieces.

    Did you get a refund on the 12v battery?
     
    Faith and Raytheeagle like this.
  3. PriusCamper

    PriusCamper Senior Member

    Joined:
    Mar 3, 2012
    4,324
    1,650
    0
    Location:
    Pacific Northwest, USA
    Vehicle:
    2007 Prius
    Model:
    Two
    Complete and total criminal behavior... Any honest mechanic could do all of this work at 10% the cost of what they're charging... They're trying to force you into buying a new car financed with them and if this country had better consumer protection laws the owner would of lost their business license long ago.

    If you need to get your combo meter fixed, go here: Prius Speedometer Replacement
     
    Faith likes this.
  4. ChapmanF

    ChapmanF Senior Member

    Joined:
    Mar 30, 2008
    10,092
    7,430
    0
    Location:
    Indiana, USA
    Vehicle:
    2010 Prius
    Model:
    IV
    (I added the bold.) This is a case where the difference between an and the is crucial. A brake actuator is a complicated gadget with a lot more than one way to go sideways. At 13 years, some of them might just wear out. Nearly every way one could wear out could be described as an internal malfunction, but not every internal malfunction will be the one that led to the warranty extension. Nobody guarantees anything to never wear out.

    Sometimes they will discover from field experience that a bunch of units are developing some particular internal malfunction, sooner or more often than you would expect from just wearing out. Then they will publish one of those campaigns, and there will be specific things in there they should check to see if an actuator has gone wrong in that way, as opposed to some other way. There will be actuators that wear out, but haven't failed for the reason that led to the campaign.

    Now in this particular case, it doesn't seem like this dealership would have been able to tell the difference one way or the other, so I can understand being suspicious.
     
    Faith likes this.
Loading...