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Welcome Kit?

Discussion in 'Prius v Main Forum' started by 09Priusman, Jul 9, 2012.

  1. 09Priusman

    09Priusman Junior Member

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    Sorry if this has been asked before, but I was told we were supposed to get a Welcome Kit/Package, or some such, from Toyota soon after we got our v. It's 10 weeks now and still no package. Should I call Toyota, or should I wait a little longer? BTW, what's in the kit?
     
    #1 09Priusman, Jul 9, 2012
  2. rjparker

    rjparker Tu Humilde Sirviente

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    It's your finance bill.
     
    #2 rjparker, Jul 9, 2012
  3. Chazz8

    Chazz8 Gadget Lover

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    I would go back to the person that told you about the Welcome Kit/Package. (who was it?)

    I know that there was a swag bag for people that bought prii through the Prius Chat preferred dealer program. Is that what you are talking about?

    I am not aware of any special Welcome Kit/Package for Prius v (wagon) buyers.
     
    #3 Chazz8, Jul 9, 2012
  4. waffle

    waffle New Member

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    I bought mine a week ago and no one made any mention of a "Welcome Kit" for the purchase so it might just be something your dealership was running. Like the post above said, I'd go back to whomever told you that.
     
    #4 waffle, Jul 9, 2012
  5. 09Priusman

    09Priusman Junior Member

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    Oops, I should have been more specific. The salesperson said Toyota would be sending us info about the free maintenance program and there would be a card included to take to the dealership. What else that was supposed to be in the "package/kit" I have no idea. We did get "free" all-weather mats and a trunk liner as part of the purchase.
     
    #5 09Priusman, Jul 9, 2012
  6. jabecker

    jabecker driver of Prii since 2005

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    I got that for my hatchback. There was info about the maintenance program and your card for that. Plus there was a card for a free 1000 miles "pit stop" at the dealer. When I took it in, they checked the oil and tires and gave me a Starbucks card. I believe it comes from Toyota corporate, not from the dealer. You could call Toyota Care, I supposed.
     
    #6 jabecker, Jul 9, 2012
  7. 09Priusman

    09Priusman Junior Member

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    I called Toyota the other day. They were sorry and would "look into it" as to why I did not get the maintenance card, etc. They said they would mail me a kit in 2-3 weeks. BTW, I also filed a formal complaint about no DRLs on the Prius v. They told me several other owners had called in with the same concern. I asked why they were not included while the regular Prius and all the Canadian v's had them. They said that info was "proprietary", which I took to mean they did not want to give us any more for our money.
     
    #7 09Priusman, Jul 17, 2012
  8. Nexus99

    Nexus99 New Member

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    I just got a V yesterday. I'll chime in when my service card arrives.
     
    #8 Nexus99, Jul 19, 2012
  9. 09Priusman

    09Priusman Junior Member

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    I got the "Welcome Kit" yesterday, which is really a small brochure with the maintenance card and 2 key tags glued inside and an explanation about roadside assistance, etc. Much ado about nothing.
     
    #9 09Priusman, Jul 20, 2012
  10. bisco

    bisco cookie crumbler

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    what do you mean by 'formal complaint'? were they listed on the sticker?
     
    #10 bisco, Jul 20, 2012
  11. 09Priusman

    09Priusman Junior Member

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    No, DRLs are not listed on the window sticker, or mentioned in the v brochure. I, as well as many other v owners, assumed they would be included, but you know what happens when you assume something. The Toyota rep called it a "formal complaint" and gave me a case number, as if anyone at Toyota really cares and will do anything about it. I told him I would be willing to pay for a retrofit, but he did not seem to think that was going to happen on the '12s. My impression was that he was only a talking head reading from a script. However, he spoke American English and that in itself made my day.
     
    #11 09Priusman, Jul 21, 2012
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