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Worthwhile to replace engine & repair battery?

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by AOK, Aug 27, 2015.

  1. AOK

    AOK New Member

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    My husband has a 2007 and about 18 mo ago at about 225K miles replaced the battery with a reconditioned battery at Falcon Hybrid in New Jersey. About 20K miles later, he started having battery problems again. I cannot recall the order of events but at one point a local mechanic made repairs to the a/c system that was apparently drawing a lot of power off the hybrid battery. This did not fix the problem and in early July he spent about $600 replacing a cell back at Falcon. Things were fine for about a month until the battery started having intermittent problems. He was trying to get back into Falcon but their voicemail is often full and they rarely return calls. He finally just showed up at their door two weeks ago and they were not open that day. He limped the car back to Delaware, having to multiple times pull over and turn the car on and off. He took the car to XXXX Automotive where they shared with him that they were starting to get into fixing hybrid batteries. They first replaced the 12V battery and then said at least one hybrid battery cell was bad. They said it might be as many as five cells and depending on how many it could cost as much as $2,000. Wanting to just get it repaired and be dealing with someone local, he agreed to the repair while we crossed our fingers and hoped it was just one cell.

    The following day he received a call from the shop owner advising him that although he had been told they were going to work on the battery they actually were not the ones who were going to fix the battery and had actually driven the car to Philadelphia. While on the way, the engine blew up. He proceeded to share the "good" news that there was a Prius that had just been in an accident and we could get the used engine replaced for about $2,000. And then of course could then get back to spending another $2,000 to fix the battery. The owner took no responsibility for the motor and even tried to get out of towing costs, and said after 10 days we would be charged parking fees. I suspect the car needed to be pulled over and turned off and on, but the mechanic continued to drive and blew up the engine. And btw, I don't know specifically any more than "the engine is blown".

    So three questions.

    First, any advice on how to pursue this with the shop? I simply don't buy that he is absolved of all responsibility in this. We were misled and my husband would never have agreed to have someone drive the car to Philadelphia. Wouldn't their liability insurance cover this?

    Second, should we bother having the engine replaced (we're talking close to 250K miles on an 8 yr old car), and if so how much should that really cost? I see on ebay that motors should cost between $300-$500 but how much to install? Especially considering we still are faced with the battery problem.

    Third, if we don't repair the car, how much is it worth and how do we get rid of it?
     
    #1 AOK, Aug 27, 2015
    Last edited: Mar 4, 2016
  2. The Electric Me

    The Electric Me Go Speed Go!

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    Wow.
    That whole situation seems like standing in a muddy hole and then digging yourself deeper into it. Until you've dug so deep you can't really get out.

    I suppose I could give you a whole lot of "Why didn't you do this? " advice, which wouldn't help you at all. Or "I could of told ya so".

    At this point? The few things I would offer is that where and who is repairing your vehicle, engine, battery or otherwise is important.
    The tricky thing is that you've already invested a considerable sum of money in keeping the vehicle running, but are now still stuck with a Prius with a failing Hybrid Battery and a Blown Engine.

    To keep it going is going to take ANOTHER considerable investment.

    From the details of your story, I would think you have a case against the repair shop. ( I'm NOT a Lawyer this is NOT Legal Advice ) But is suing and ending up in court a direction you want to go in? Best case scenario is you get some type of return or remedy, but you'd still have a 2007 Prius with over 200k miles on it.

    With a blown engine and a suspect failing hybrid battery, it's not worth much as a vehicle right now.

    You face the classic dilemma of do you want to throw good money after bad?

    The situation is further complicated (with another cliche) because you switched horses in the middle of the stream. The failure of the battery from "Falcon" led you to a different repair shop that was "getting into" repairing batteries (not a good phrase) who evidently WASN'T really getting into repairing batteries and thought a road trip to Philadelphia was in order.

    So now I doubt Falcon would honor any warranty they might of provided.

    You could voice your IMO valid feelings and concerns with the last shop that worked on the vehicle, that took it on it's doomed road trip. But it sounds like they are taking a hardline, "ain't our fault" stance. Which leads to possibly lawyers and court rooms. And it comes with no guarantees. I have no idea how a case with these details may or may not play out. In the end, you aren't dealing with a newer vehicle that was in good shape to start with.

    I think at this point, if you can afford it, I might file it under life lesson learned, and simply get out. I'd think you might be better served investing into an entirely different vehicle and starting over.
    I have no idea how much a 225K , 8 year old Prius with a blown engine and a failing hybrid battery is worth. But I wouldn't expect much.

    Good Luck.
     
    #2 The Electric Me, Aug 27, 2015
    Last edited: Aug 27, 2015
  3. Kurtp2

    Kurtp2 Junior Member

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    It also depends on how much resources you have at your disposal. Time=money and don't know the combination you have and if personal principles fall into the mix, or if you simply like to tinker and fix, in which case this is a golden opportunity to tackle, since the specialist screwed everything up, and you could end up on the high ground.

    Another option I would entertain is taking the losses, leasing, and getting the next generation of electric cars which is vastly simpler, and has reportedly higher range.
     
  4. JimN

    JimN Let the games begin!

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    How could a failing traction battery blow an engine?

    I would pursue an insurance claim, perhaps through your insurance company and talk to a lawyer.

    Good luck.
     
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  5. CooCooCaChoo

    CooCooCaChoo Active Member

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    That is one hell of a predicament. In your work order, is it written down that they would be driving the car to another city to make repairs? I know they will do a test drive around the block at least twice to see what is going on, but to another city is a very far stretch.

    There have been stories of mechanics taking customer cars out for a joy ride and wrecking it. I remember one story of a brand new Corvette being wrecked because it was accelerated to a very high speed on a short residential street.

    1. I would consult with a lawyer. The shop was authorized to fix the car, not drive it to another city knowing it needed repairs. This would be the equivalent of taking the car out for a joyride and wrecking it.

    2. Wait for resolution of the first point. If the body and interior is still in decent shape or better, I would say fix it. Almost all the parts on the Gen 2 Prius are not interchangeable with other models, so replacement parts will have to come from other wrecked Prius' or from the dealer, making it more expensive.

    3. There are wrecking yards that will buy it. But because two of the major components that the Prius has that are considered costly are damaged, I'm not sure you would be able to get very much for it though. Selling it to a mechanic as a fixer-upper would be another way.
     
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  6. AOK

    AOK New Member

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    Thanks all for your input. The interior and body of the vehicle are in good condition, and we had been hoping to get at least a year or so more out of the vehicle. Even if you have to throw a little money at the car, it is better than a car payment. But if it truly will take several thousand to get it back, my instinct is to cut our losses. At the same time, my instinct is it shouldn't cost us $2,000 to replace the engine and the shop owner should at least forgo charging us labor. From what I have read about blown engines, the only thing I can think is the battery going bad caused a heat stress which we believe would have been eliminated by pulling over and not continuing to drive. The car was well maintained and I cannot understand what else would have suddenly caused the engine to blow. I don't think we will ever get a straight answer about what happened, and that in itself is an indication of culpability.

    My husband has not pressed the shop owner, so I believe I will need to step in and have that conversation. If he won't cooperate he will at minimum suffer a BBB complaint and some poor online reviews.
     
  7. bisco

    bisco cookie crumbler

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    i couldn't get through the first two posts, so i'll just say, donate it to cars for kids, take the tax deduction and move on. i see some pretty seer leases for $190./month.
     
  8. JimN

    JimN Let the games begin!

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    The only way I can see the engine overheating to the point of blowing is by having the coolant not circulate because the pump failed or the belt broke.

    Press the shop. How did they determine the engine is blown? File a claim with your insurance company if you have coverage.

    Forgetting about the engine for the moment, we still have a traction battery that needs to be replaced. You already know that a rebuilt battery is as good as the rebuilder. I would limit the options to swapping it out with a traction battery from a junk yard or a brand new one from Toyota. Brand new is going to cost a significant percentage of the operable car's value. While you are shopping around for a used traction battery ask about the engine and the tranny.
     
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  9. bisco

    bisco cookie crumbler

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    btw, if no one has yet mentioned it above, falcon has some severe criticism in other threads.
     
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  10. AOK

    AOK New Member

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    Thanks Jim. I agree the engine being blown really does not add up. My husband retrieved some things out of his car and said they started it up and it sounded really bad, but that is all we know. Seems they should nominally be providing a diagnosis.

    And we do have comprehensive coverage that I have not yet pursued. I think the shop owner should be pursuing his own liability insurance first.

    The reconditioned battery had a warranty, but when he took it in they told him it had a mileage limitation that he had exceeded. Again, they were never pressed for any documentation on this and my husband relented and just paid for the new cell. Lesson learned that the battery, warranty, etc is only as good rebuilder.
     
  11. AOK

    AOK New Member

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    Bisco I had not done any research recently on Falcon, but suspected they may not have the best reputation. The fact their voicemail is often filled up and when you do get through they say they'll call you back and days go by without a call. I found it most strange that when my husband just showed up, they weren't even there. This frustration was unfortunately what led him to seek help elsewhere. He surely would have been better off leaving his car there and calling Enterprise for a car to get home.
     
  12. bisco

    bisco cookie crumbler

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    there have been a few complaints about not answering the phone. and when you can't get warranty service, that can be a problem.
     
  13. JimN

    JimN Let the games begin!

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    Car-Part.com--Used Auto Parts Market can be used to search through salvage yards.

    "battery" works for the traction battery. Find a local shop capable of doing the installation. Perhaps there is a local vo-tech school that could take on the job. An advantage to belonging to a car club is knowing guys that know more than you do who are willing to teach & help.

    If I wasn't getting anywhere with the shop, I'd file a claim with my insurance and let them go after the shop & their insurance company.

    The Falcon warranty I saw was for 6 months. No mention of mileage. For that same $950 you should be able to find a used one.
     
  14. CooCooCaChoo

    CooCooCaChoo Active Member

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    On a side note, I would talk to your insurance agent first since you have comprehensive coverage. If they will cover the cost of repairing the Prius, then it will be up to them to pursue the shop for damages. Let them do their job, its their job and you are paying them.
     
  15. usnavystgc

    usnavystgc Die Hard DIYer and Ebike enthusiast.

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    I would cut my losses and consider it a life lesson. I would likely donate it to a tax deductible org.
     
  16. AOK

    AOK New Member

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    Thanks JimN, I appreciate the link. I might consider seeing if I can find a vo-tech school that would be willing to do it (that is if we can figure out the engine piece). Falcon offers different warranties depending on which option battery you choose and ours was the 18 mo warranty, but later said it was 10K miles/year. We paid $1,800 knowing it came with additional warranty but we would have known upfront that we were going to exceed the mileage. Just checked and it had actually been less than a year we had the battery, but were well over the mileage.
     
  17. JimN

    JimN Let the games begin!

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    I don't know any schools in Delaware but Methacton HS in Pennsylvania may be a possibility. They have an active EV Club. I'd try the club before the school. Steve Savitz is the faculty advisor for the club. Contact | Methacton Electric Car Club

    Classes start September 1.

    In my opinion, the battery problem needs to be resolved before the engine's and you are going after the shop (one way or another) if there's anything wrong there.
     
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  18. AOK

    AOK New Member

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    Wanted to give an update and ask for more opinions. The shop owner at first was a real a**. He presented an invoice for around $700 that included $230 for replacing the 12v battery and an exorbitant towing fee (we have AAA but the shop owner insisted they won't tow in Phila, which we later found out is completely inaccurate). He implied the oil had not been changed in awhile saying when the engine blew there was oil spewed all over 95 and that it was really dirty oil. He essentially said to have our lawyer contact his lawyer and said we would begin being charged a $45/day storage fee.

    In fact the oil had been changed about 1,500 miles ago at HIS shop. Within a few hours he called and changed his tune and said that he would replace the engine and eat the labor costs and that the battery place "felt bad for him" and would work with him on the battery. Today he called with a number for our costs and said he would eat the towing. Says he has a used engine with 40K miles and they would do whatever it takes to fix, up to replacing, the entire battery for a total $3,700. He said there is a warranty on the battery, but didn't mention a warranty on the engine. My inclination is he really isn't eating the labor, or all of it. I found an engine with 51K miles, 1 yr warranty for $1,100. And a quick search shows traction batteries for about $1,400. I am feeling that if we get the engine and battery replaced for no more than $3,000, that is reasonable enough. At that point, the car would be worth at least all of the money we have put into it, and it would be in decent running shape - better than when we started. Want to see what you all think. I very much appreciate everyone's advice.
     
  19. dolj

    dolj Senior Member

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    What you can find online in a quick search is quite different to what you get when it comes to the crunch.

    I gather the change in tune has come about from the mechanic's discussion with his lawyer.

    In regards to the battery, bear in mind that anything other than a new Toyota supplied battery ($2100-2400) will be a reworked second-hand battery. There are very few shops that can do this process properly. Our advice is that if you are keeping the car for the long term, then always go new.

    You need to go with your gut, if you feel that he will do a good job and the price is something you can live with then go for it. However, having someone work on my car in those circumstances would make me uneasy. It would depend on the mechanics ethics as to whether he will do as good a job as is necessary. You are the only one who can judge as we are not there talking to the guy.

    All the best and I really hope this will be a story that has a good ending.
     
    #19 dolj, Sep 9, 2015
    Last edited: Sep 9, 2015
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  20. JC91006

    JC91006 Senior Member

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    I'm not sure how you can verify a used engine with 41k miles or 241k miles? How would you know what's put in?