www.toyota.com/owners - working for anyone?

Discussion in 'Gen 2 Prius Main Forum' started by don_chuwish, Nov 16, 2018.

  1. don_chuwish

    don_chuwish Well Seasoned Member

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    I've been trying for 3 days to check and update my maintenance records. It takes my login credentials and then throws up an /error-page-500: "Sorry, our site is temporarily unavailable. You might have trouble logging in. Please check back later."
    Query sent to support has so far gone unanswered. Just curious if anyone else has the same problem?
     
  2. dubit

    dubit Senior Member

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    Seems to be working fine.

    Try clearing your browser history, then close the browser. Open it back up again and give it a try.
     
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  3. jerrymildred

    jerrymildred Senior Member

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    Ditto. Working fine here.
     
  4. Mendel Leisk

    Mendel Leisk Senior Member

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    Just a cautionary note: I would treat the website records as a toy. For sure keep detailed logs off-line first.

    In Canada owners can't even contribute entries; I pay no attention to it.
     
  5. don_chuwish

    don_chuwish Well Seasoned Member

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    Thanks all, glad to know it's just me. :mad:
    It's not the browser though, I get the same result on multiple browsers, Mac, Win10 and the iPhone app. Must be something with my account so I'll just have to wait on their support reply.
    One time in the past I noticed that all my manual entries were gone - only dealer submissions remained. They managed to fix that then so I'm somewhat hopeful they'll fix this.
    But good point about not relying on it!
    Sad though.
     
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  6. jerrymildred

    jerrymildred Senior Member

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    If I'm not mistaken, the owner is the only one who can see the entries they make themselves. The ones from dealers are visible to whoever might buy the car later.
     
  7. don_chuwish

    don_chuwish Well Seasoned Member

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    Correct, and I'm the owner. It was the entries that I'd put in myself that had gone missing. They sorted it out somehow back then.
    About this current issue, I got a reply today but it was just to confirm that there were no site outages currently. So I replied with screen shots showing the errors I get. Also, when I tried to change my password (just to see if it would help) I got another 'service unavailable' message. So I sent them that screenshot too. If/when they sort this out I'll certainly be making an offline copy of everything!
     
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  8. Mendel Leisk

    Mendel Leisk Senior Member

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    Same thing with any of these sites. Fuelly's another example. Treat them as your public face, but don't rely on them.
     
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  9. dubit

    dubit Senior Member

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    How do you input your own service entry? I just changed the oil and rotated the tires yesterday - i'd like to put that in there if I could.
     
  10. jerrymildred

    jerrymildred Senior Member

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    Log in and open your service history. See the oval below::
    Screen Shot 2018-11-18 at 6.52.48 AM.png

    Then add a record. See the circle below:
    Screen Shot 2018-11-18 at 6.53.01 AM.png
     
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  11. Mendel Leisk

    Mendel Leisk Senior Member

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    My son got me a t-shirt with a pic of some ancient desk-top computer, and the logo "Just DOS it", lol.

    My main car maintenance log is a text file (extension .txt). There's a great little editor I've used for decades, called TextPad. Lots of features, retains a "desktop" for example, all your in-use files reopen, where you left them, whatever. Easy to insert things like the current date, change case, search/replace, whatever.

    upload_2018-11-18_7-35-48.png
     
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  12. dubit

    dubit Senior Member

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    Thanks guys. Unfortunately, the site won't save my update. It says "unable to save maintenance details at this time, please try again later".
     
  13. jerrymildred

    jerrymildred Senior Member

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    My main log is in my Notes app. That way I can read or edit it on my phone, my iPad, my home laptop, or my work desktop and it stays in sync on all devices plus being backed up in the cloud and on my Time Machine.

    Come to think of it, I'm not sure why I bother with the Toyota site for logging maintenance. :cool:
     
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  14. don_chuwish

    don_chuwish Well Seasoned Member

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    Sounds similar to the issue I'm having. Honda's equivalent site has always been great but I saved out a PDF record for my Ody just in case. I'll be transcribing everything into Excel for both cars.
     
  15. don_chuwish

    don_chuwish Well Seasoned Member

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    They fixed it! Looks like an account reset of some kind, but good thing is I didn't lose my records. Now it's time to download it all.
     
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  16. Mendel Leisk

    Mendel Leisk Senior Member

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    That's the name of the game. Here's my fuel economy spreadsheet: it gets the entries first, and then Fuelly (I put a link in the spreadsheet, as a reminder).

    upload_2018-11-20_12-37-41.png

    Have hard drive a back-up strategy too.
     
  17. don_chuwish

    don_chuwish Well Seasoned Member

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    Sheesh, their 'download all' option just creates a PDF without the extra notes I put in. The transcribing begins.
     
  18. Mendel Leisk

    Mendel Leisk Senior Member

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    You can at least select text on the web page, copy and paste.
     
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