All Known Prius Prime Toyota Service Bulletins (TSBs)

This thread is locked. It is for reference and not comment for fear that information would get lost in the discussion.

You will find here a list of all known Toyota Service Bulletins and what they do and/or fix. Though we attempt to be as thorough as possible, this thread does not replace any information distributed by Toyota itself.

If you are aware of any new TSBs, please PM a Staff Member.
If you find an error or know of additional information about any of the TSBs listed here, please use the [Report] button and let us know.

Please be aware that all Toyota service bulletins for North America are available by subscription to Toyota TIS, https://techinfo.toyota.com/, including bulletins not yet posted on NHTSA's site or other public sources.

Here are links to the NHTSA website:
Recalls :: 2017 TOYOTA PRIUS PRIME 5 HB FWD | NHTSA
Manufacturer Communications :: 2017 TOYOTA PRIUS PRIME 5 HB FWD | NHTSA

 

T-SB-0155-16

Released: October 25, 2016
Intent: Toyota Prius Prime 2017 Pre-Delivery Service Check Sheet
For Additional Info: Rubber plugs installed at pre-delivery inspection? | PriusChat​

T-SB-0156-16

Released: October 25, 2016
Intent: 2017 Prius Prime Pre-Delivery Service (PDS)​

T-SB-0184-17

Released: February 1, 2017
Intent: Toyota Safety Sense Front Camera Optical Axis Learning Information​

T-SB-0044-16

Released: Rev1, March 7, 2017
Intent: Paint Stains Under Rapgard​

T-SB-0103-16

Released: Rev2, April 4, 2017
Intent: Entune Audio Head Unit Software Update (Panasonic)​

T-SB 0236-17

Released: July 10, 2017
Intent: Updates the radio head for Premium and Advanced trim levels.
Issues / Enhancements

- Owners of Premium and Advanced Primes reported issues with iPhone 7 and text messages.
- Owners with 11-inch displays reported that the screen would 'reboot' intermittently.
​

T-SB-0319-17
On November 27, 2017, Toyota issued Service Bulletin T-SB-0319-17, “MIL "ON" DTC P05A072 Due to Debris Stuck in the Active Grille Shutter,” applicable to 2016 and 2017 Prius and 2017 Prius Prime cars sold in the U.S., but only if:

• There is a “Grille Shutter Inoperative” message, diagnostic trouble code P05A072, or both;

• Inspection of the grille shutter finds “debris or witness marks where debris may have caused the grille shutter to stick open”; and

• The vehicle was made before the relevant production change, i.e., it has a VIN earlier than JTDKBRFU#H3050432 (Prius, Tsutsumi Line 1), JTDKBRFU#H3570595 (Prius, Tsutsumi Line 2), or JTDKARFP#H3039725 (Prius Prime).

The countermeasure is to replace the radiator shutter sub-assembly, lower front bumper absorber, and swing grille actuator assembly with new parts, presumably of improved design. The bulletin includes work instructions but also refers to the Repair Manual for parts of the procedure. The repair is covered by the Federal, California, or state-specific emissions warranty, subject to its terms.

See: TSB: Debris stuck in active grille shutter (DTC P05A072) | PriusChat

T-SB-0337-17
“Multimedia System Enhancements (Panasonic),” published December 21, 2017, Toyota writes, “Some customers may complain of the inability to use certain functions of the navigation/infotainment system while the vehicle is in motion. The following software update modifies the system functionality while the vehicle is in motion, improving customer experience.”

The bulletin officially applies only to Panasonic head units in model year 2018 vehicles, but from the part numbers, software versions, and file names, it may be that the updated software might also work with the 2016–2017 head units. I haven’t investigated this, and you proceed at your own risk. For Entune Audio, the latest version is 01014B (13TBDANA-DA10_0075.kwi), and for Entune Premium Audio, the latest version is 010192 (13TDANNA-DA11_0146.kwi).

Note that these bulletins do not apply to the 11.6-inch head units made by Denso used in certain grades of the Prius Prime or 2018 Prius, for which see T-SB-0236-17 Rev1.

 

Released: October 14, 2016
NHTSA Campaign Number: 16V741000
Manufacturer Toyota Motor Engineering & Manufacturing
Components PARKING BRAKE
Potential Number of Units Affected 91,585

Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2016-2017 Prius vehicles manufactured August 6, 2015, to October 3, 2016. The affected vehicles are equipped with a foot-operated parking brake system that has a parking brake cable that may disengage.

Remedy
Toyota will notify owners, and dealers will install a clip at the parking brake cable end to prevent the cable from disengaging, free of charge. The recall began November 10, 2016. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is G01.

Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov.